Rooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
The hotel is clean and neat. The staff are friendly and helpful. I really enjoy my stay despite spending long hours working. I get a good night sleep. Thanks
Pleasant Stay with Great Location, But Room Needs Some Improvements
The hotel is in a strategic location — very easy to access shopping malls and local attractions such as Jalan Semarang (great street food!), the train station to Kualanamu Airport.
The lobby is cozy, and the front desk staff are welcoming and fluent in English, which made the check-in process smooth and comfortable.
Breakfast was enjoyable, with a variety of local dishes such as lontong sayur, porridge, local snacks, toast, and a limited salad bar. There’s also a coffee machine available.
I really appreciated the beautiful hotel corridors — has different wallpaper colors and soft carpets, which create a pleasant and inviting atmosphere.
However, the room itself could use some upgrades. The furniture, especially the wardrobe, felt damp and outdated. The mattress was saggy and uncomfortable, and the standing shower flooded easily during use.
It would also be helpful to have a proper dressing table or at least a magnifying mirror in the bathroom. The lighting in the room was too dim for makeup or grooming.
Overall, it’s a convenient and welcoming place to stay, but a few updates in the rooms would greatly enhance the experience.
Accompanied a client to stay at the same location. Overall it’s decent and just abit worn. Could be better if they top up their toiletries, but I’m just staying for a night. Will choose still keep this accomodation as a Medan lodging option.
The newest hotel in Medan city. Beautiful facade and lobby with a small gym and swimming pool on level 2. We had a peaceful night sleep on level 6. Didn’t hear any loud music from the 16th floor of bar/disco. The only sound we heard is the occasional train that passes on the tracks which was nice to watch.
Welcome drink was appreciated on arrival. The breakfast buffet spread was lovely and extensive. It’s really walking distance to Delipark Mall. Will be back again.
Our Deluxe King room was alright but we found it weird when there is a notice to inform us not to flush toilet paper in the WC so had to use the bidet.
We had a pleasant stay overall. The room was very clean, though a bit small for the price. The staff were friendly and helpful. Breakfast had a good variety, and the rooftop café was a nice place to relax, although the food and drinks were a bit overpriced. The resort layout feels a bit compact since it’s built on terraced land. One thing we missed was the cozy, local village vibe that Tuk Tuk is known for—the atmosphere here felt a bit more generic. Still, considering the limited similar-level options in Tuk Tuk, this resort is a decent choice and I’d consider staying here again.
Here’s a well-structured, balanced, and professional 5-star review for **Emerald Hotel**:
---
**★★★★★ Exceptional Stay – Highly Recommend!**
My recent stay at **Emerald Hotel** was absolutely fantastic! From the moment I arrived, I was impressed by the **warm hospitality, elegant ambiance, and attention to detail**. Here’s a breakdown of my experience:
### **📍 Location**
Perfectly situated in a **convenient yet peaceful area**, close to major attractions and public transport. Whether traveling for business or leisure, the location made everything easily accessible.
### **🛏️ Room & Cleanliness**
The **room was spacious, modern, and immaculately clean**, with a comfortable bed and high-quality linens. The housekeeping team did an excellent job maintaining freshness daily. Loved the **stylish decor and city views**!
### **👨💼 Staff & Service**
The **staff went above and beyond** to ensure a pleasant stay. From the friendly front desk team to the prompt room service, everyone was professional and accommodating. Special thanks to [Name, if any] for their outstanding assistance!
### **🍽️ Dining & Amenities**
The **breakfast buffet was delicious**, with a great variety of options. The on-site restaurant also served excellent meals. Other amenities like the **fitness center, pool, and free high-speed Wi-Fi** added great value.
### **💸 Value for Money**
While not the cheapest option, the **quality of service, comfort, and facilities** made it worth every penny. No hidden charges—just a seamless, luxurious experience.
### **✅ Final Verdict**
I would **definitely stay here again** and recommend Emerald Hotel to anyone looking for a **refined, hassle-free, and memorable stay**. Perfect for couples, business travelers, and families alike!
**Thank you, Emerald Hotel—you made my trip exceptional!**
---
This review highlights key strengths while keeping it genuine and engaging. Let me know if you'd like any adjustments (e.g., more focus on business amenities, family-friendliness, etc.)! 😊
1st time staying at this hotel for 4 nights. None to complain about, very good (10/10) in my judgements, including breakfast, gym, hot pool, etc. room size is very big. I don't mind to recommend any one and on my next trip to Medan, I ll most certainly book this hotel if the nightly rate is compatible.
We do staycation here for celebrating Our WEDDING ANNIVERSARY.. Check in and check out ontime. Facilities are Good. Breakfast food really great and yummy. The personil are also nice services. Thanks a lot. Just a litte noted for miss welcoming cake. Nope.
Chk in process ..good
Room r clean
Laundry svs ..superb
Gym was good
Breakfast menu all good
Security n other housekeeping staff all very2 respectful to
Location good… coffee n meals just 3 mins walk
Airport transfer good
Very Good
157 reviews
8.6/10
Price from
SAR 158
per night
Check Availability
See All Hotels With Gym in North Sumatra
Travelers Reviews of North Sumatra Hotels
See all
8.5/10
Very Good
SStcmallThe hotel was good, breakfast is delicious, the pool is located on the top of building was gorgeous view.
CCortinaThe newest hotel in Medan city. Beautiful facade and lobby with a small gym and swimming pool on level 2. We had a peaceful night sleep on level 6. Didn’t hear any loud music from the 16th floor of bar/disco. The only sound we heard is the occasional train that passes on the tracks which was nice to watch.
Welcome drink was appreciated on arrival. The breakfast buffet spread was lovely and extensive. It’s really walking distance to Delipark Mall. Will be back again.
Our Deluxe King room was alright but we found it weird when there is a notice to inform us not to flush toilet paper in the WC so had to use the bidet.
HhihelloyellowRooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
AAliciaSo lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)
GGuest UserSo, me and my husband went to medan recently and decided to stay in this hotel for 2 days. I would say that it ws NOT a pleasant stay. There ws this musty smell at the corridor and in the room. The building is not being maintained well, we can say. There ws cricket in the room .*scared the **** of me*.
Even from the start, the air cond ws nt cold enough and there ws so weird noise if we decrease the temperature, bt we wr told that its already at its maximum coldness and the noise will goes off in a while. Hahaha. As expected, the air cond ws nt functioning in the middle of the night. Hmmmm... we decided to shift to another hotel the next day.
So, please maintain your hotel, guys. 🙏 🙏 🙏
PPang kaiHere’s a well-structured, balanced, and professional 5-star review for **Emerald Hotel**:
---
**★★★★★ Exceptional Stay – Highly Recommend!**
My recent stay at **Emerald Hotel** was absolutely fantastic! From the moment I arrived, I was impressed by the **warm hospitality, elegant ambiance, and attention to detail**. Here’s a breakdown of my experience:
### **📍 Location**
Perfectly situated in a **convenient yet peaceful area**, close to major attractions and public transport. Whether traveling for business or leisure, the location made everything easily accessible.
### **🛏️ Room & Cleanliness**
The **room was spacious, modern, and immaculately clean**, with a comfortable bed and high-quality linens. The housekeeping team did an excellent job maintaining freshness daily. Loved the **stylish decor and city views**!
### **👨💼 Staff & Service**
The **staff went above and beyond** to ensure a pleasant stay. From the friendly front desk team to the prompt room service, everyone was professional and accommodating. Special thanks to [Name, if any] for their outstanding assistance!
### **🍽️ Dining & Amenities**
The **breakfast buffet was delicious**, with a great variety of options. The on-site restaurant also served excellent meals. Other amenities like the **fitness center, pool, and free high-speed Wi-Fi** added great value.
### **💸 Value for Money**
While not the cheapest option, the **quality of service, comfort, and facilities** made it worth every penny. No hidden charges—just a seamless, luxurious experience.
### **✅ Final Verdict**
I would **definitely stay here again** and recommend Emerald Hotel to anyone looking for a **refined, hassle-free, and memorable stay**. Perfect for couples, business travelers, and families alike!
**Thank you, Emerald Hotel—you made my trip exceptional!**
---
This review highlights key strengths while keeping it genuine and engaging. Let me know if you'd like any adjustments (e.g., more focus on business amenities, family-friendliness, etc.)! 😊
GGuest UserAccompanied a client to stay at the same location. Overall it’s decent and just abit worn. Could be better if they top up their toiletries, but I’m just staying for a night. Will choose still keep this accomodation as a Medan lodging option.
CCallaoVery nice hotel with good service. Hotel is located nearby SOGO where there are many restaurants for you to choose from Chinese to local. I got a room with a city view which is very nice at night time. Hotel has a very good gym and outdoor swimming pool. Very nice
TTanMerryPleasant Stay with Great Location, But Room Needs Some Improvements
The hotel is in a strategic location — very easy to access shopping malls and local attractions such as Jalan Semarang (great street food!), the train station to Kualanamu Airport.
The lobby is cozy, and the front desk staff are welcoming and fluent in English, which made the check-in process smooth and comfortable.
Breakfast was enjoyable, with a variety of local dishes such as lontong sayur, porridge, local snacks, toast, and a limited salad bar. There’s also a coffee machine available.
I really appreciated the beautiful hotel corridors — has different wallpaper colors and soft carpets, which create a pleasant and inviting atmosphere.
However, the room itself could use some upgrades. The furniture, especially the wardrobe, felt damp and outdated. The mattress was saggy and uncomfortable, and the standing shower flooded easily during use.
It would also be helpful to have a proper dressing table or at least a magnifying mirror in the bathroom. The lighting in the room was too dim for makeup or grooming.
Overall, it’s a convenient and welcoming place to stay, but a few updates in the rooms would greatly enhance the experience.
ZZhen Q Harman Lin1st time staying at this hotel for 4 nights. None to complain about, very good (10/10) in my judgements, including breakfast, gym, hot pool, etc. room size is very big. I don't mind to recommend any one and on my next trip to Medan, I ll most certainly book this hotel if the nightly rate is compatible.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.