Guest User
June 13, 2024
The place is amazing, but the service is so bad No one answers the calls, we had to ask more than 4 times to get what we want, not letting the driver in and not providing enough cars too and the excuse was that the resort is full?!! As an LXR property it should be more proffesional & prepared for things like that! Specially that its the holiday season! anything we asked for must have extra payment (entering catering carts, ordering plates even though there was nothing in the villa except coffe cups) and give attitude before providing what you needed, no water in the toilet! They told us we need to pay 1500 QAR so we can get those services, i was there a week before The catering cart was allowed & we ordered plates without any extra charge. When i told the receptionist he started yelling and saying (this was a week before we are in a new week now?!?!?!) We was really shocked!