Hotels Near Shopping mall "Tigrokhaud" in Almaty

Hotel Comfortable, clean, everything new. The kitchen is delicious, portions are large and for breakfast and if additionally order during the day, can bring to the room, but staff themselves do not all know their own menu, then ask three times. Overall everything is good.

Good service, complete facilities in the hotel, there are many different attractions around, clothing, food, living, transportation and other supporting facilities are also good, the environment is clean. There are not many people who understand English in the nearby shopping malls, and they need to use GOGGLE TRANSLATE every day. Super market can buy different items. The breakfast is rich, there are different styles of food, the chef is serious, the smile is good, and the BRUNCH feeling is every day. The lobby reception manager team is friendly, amiable and helpful, helping to solve the transportation and mail packages that go out during the stay, and recommend nearby shops to buy daily necessities, especially Aruzhan. Thank you! I wish you health, beauty and happiness every day! Your store business is booming!

I booked this hotel based on the photos they provided, but apparently their photos didn’t match the reality. The front desk stuff told me that the photos they took are from hotel in Turkey, and that the room it self are different, and yes they were completely different. The rooms are very small, very very small really. It seems the hotel is quite new. The breakfast is not bad, and have good view on the mountains. Will I stay again? Answer no

It's a great folk custom. I can't find the place. You can look at the pictures online on WeChat. It's clear at a glance. The boss is very nice, the room is clean and tidy, and it's very convenient to eat downstairs. It's worth recommending, 5 stars!

Clean, comfortable apartment. Friendly and helpful owner. I recommend

The hotel is top for its price, the service is good, the rooms are not luxury but comfortable, furniture, shower, TV, air conditioning, excellent, the most important thing is if you are looking for a comfortable hotel at a price, this is the best one, the only thing is that the toilet is not located correctly, it is not comfortable to sit, but out of 10 points I would give it a solid 9 ✊

A good experience, very cost-effective, and convenient transportation. I will come back if I have the opportunity in the future!

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Reception was okey and Hotel Manager was super hilfsreich fūr alle Fragen und uns 100% geholfen. Vielen Dank. gerne wieder. Hotel muss sich verbessern fūr Frūchstūck. Mehr erfahrene Personal. Changing the Menūs manchmal. Nicht jeden Tag gleiche Menū anbieten. Qualitativ bessere Produkte von Käse. Oliven. Frūchte. Teesortiment.

Hotel staff are polite and very accommodating,they fulfilled most request during my week long stay. However, the TV in the room only offers Russian and Kazakh programs tho there’s a lot of non Russian/Kazakh speaking guest. Wide variety of breakfast but gets repetitive during a long stay. Spa/sauna is complimentary but almost impossible to book, partly lost in translation as the staff in charge doesn’t speak much English and it’s always occupied for some reason.