Hotel Iron Horse Amsterdam

The staff offers exceptional friendliness and helpful service. Convenient location near attractions and amenities. Guests praise cleanliness, comfort, and character of the rooms and bathrooms.

The hotel staff was a little bit cold in receiving us. We missed our flight to Amsterdam due to airline cancellation. We took a regional bus instead and missed the evening of our check-in. The staff told us we forfeit our 2-days stay which I have pre-booked and paid since May because of no-show. We pleaded that they reconsider since it was not our fault that the airline cancelled. But to no avail they refuse to grant us the continuation of our booking saying they have offered the room to others. But they said if we want to stay there we have to pay again for another evening if they still have available room. I protested with such a devious scheme to rip us off again but to no avail, we are too exhausted to argue anymore because of the overnight bus trip and we only have 1 day to enjoy Amsterdam since we lost one day and night already from the botched flight. I have no choice but to agree to book a new with them. Then all of a sudden the staff says there is one more room available. I quickly paid for it so that we can refresh ourselves and go out to do what we needed to do in Amsterdam for a day. We felt cheated by this staff which we did not record the name but I can only notice her thick Italian accent. Outside the front of the hotel is quite dirty. Inside there is a stench of urine which comes from a toilet improvised near the staircase with no vent but through its only door which is typically open, the air conditioning did not work, we were sweating in our room, there is no elevator and the staircase was high to the next floor. It was very difficult for those having large luggage. Not recommended for old folks like us. The incident of them conveniently double charging us in our time of desperation was deplorable. It was truly regrettable. I will not recommend this place to anyone ever.