The Old Alma Reviews

Fantastic service. Quaint rooms, comfortable beds and great breakfast. Owners went out of their way to get vegetarian alternatives, and were generally very welcoming and friendly. Affordable and close proximity to Canterbury City, would 100% recommend to everyone. Also a gorgeous dog on site!

Literally the worst hotel I’ve ever stayed in, absolutely stinks of stale cigarette smoke. Two massive barking dogs. Dirty room. Shower inadequate. Hosts rude. Breakfast was just thrown in front of you, no options just given a full English. Not asked for any allergies or dietary requirements etc.

I have never stayed in a worse place in my life! It is hard to find anything that l could compliment! They keep dangerous dogs who attacked our two small terriers on 2 occasions over a 1 night stay! The room was horrid, the shower didn’t work, there was neither air conditioning nor a fan to help with the overpowering heat of the day! The room faced out directly onto a main road with traffic passing constantly. Therefore, with no other option we had to keep the window open for ventilation and had no sleep whatsoever. The room was very small with not even space for a chair to sit on. The toilet would not flush! Mr MacNamara the owner was an extremely obtuse character who appeared to be indifferent to the fact that his dogs were out of control. He also tried to charge us £ 60 for allowing our dogs to stay, which he quickly reduced to £40 when my wife protested! Having had the utter temerity to complain about this sham of a place, our room key suddenly disappeared! How could that happen when we had at no point taken it with us?? Of course he then charged us an extra £70 for a replacement. Breakfast was a joke! I have had better at transport cafés. He certainly knows how to charge for abysmal service. Take my advice and look through the litany of other reviews before you book. It may well save you big problems.

The owners are alcoholic lunatics. The female wanted my fiance! The man accused us of stealing!! What we were never sure !! No hit water. Dogs that we were told "will rip our cat apart". Breakfast was delivered in, god forbid should the female get her hands dirty!! Awful at £100 a night. Demanded a refund as he had stolen some things from us ie firestick 😡🤬

We found our stay of one night to be adequate. The room was clean but basic. The breakfast was very nice but only offered cooked, no cereal yogurt or juice . The owners were pleasant and engaging but weren’t around to let us in, we had to wait in the car park for quite a while for a neighbour to come down.

The most terrible experience l have ever had at the hands of an inexperienced Londoner, who had little or no idea how to treat clients! Shower broken, room very pokey, no cooling system, noisy main road immediately outside the window! They have 2 very dangerous dogs, who attacked our dogs then blamed us for bringing the dogs in the first place! Breakfast mediocre! If you book and decide to complain, then make sure you know where your room key is!! Ours mysteriously disappeared whilst we were trying to eat breakfast! £ 70 charge for a replacement! AVOID!!!

Excellent service staff very friendly and go above and beyond can't wait to stay here again 5 star all the way excellent quality and a great experience clean and fresh lining room spotless did not see anything to complain about in room

Shower didn’t work, toilet didn’t flush, no chair in room to sit on, room on busy road so very noisy all night. No cooling equipment though owner said fan was in wardrobe! It wasn’t! Breakfast only average and for the price we paid i.e. £90 for room, £40 for dogs and £ 70 for replacement key, l think l was robbed!! Owners language was full of expletives and we were referred to as “mate & love” throughout! Outrageous price for dogs, £60 reduced to £40 after we complained bitterly! Talking of dogs, our dogs were attacked by their Alaskan Malamutes on 2 occasions in the short overnight that we stayed there and no form of apology was offered on either occasion! They were breeding from the ***** and claimed they were pets! If you read about Malamutes, they are bred to be in wide open spaces, pulling sledges etc, not stuck in a poky little inn with very little space! We were charged £60 for a room key we did not lose but were unable to prove! Asked for a refund of money which was not forthcoming. There is so much wrong with this place, l have had to report to trading standards and ***********. Before you book l would suggest that you read through the myriad of adverse reactions by house guests!

A bit unsure by some previous reviews but was very pleasantly surprised. Beautifully decorated room with a comfy bed. Very accommodating host and was even kind enough to give us a lift to the wedding venue nearby. A small gesture like that goes a really long way. Helpful and very polite, unfortunately to many drinks to enjoy the breakfast the following morning but would return if we had another wedding in the area. Thanks to Sarah for her wonderful hospitality.

Stayed 3 nights, hosted by friendly hosts, Sarah & Tony. Clean room, comfy beds, TV, kettle etc, towels in the room. Rooms have been nicely renovated since some old photos seen online. Orange juice/tea/coffee served with a yummy full English breakfast. The B&B is a few seconds walk to the train station opposite, Chilham train station. You can then get a short train ride into Canterbury to save on parking/have a drink. Thank you for an enjoyable stay!

A lovely visit. Tony and Sarah were very welcoming and bent over backwards to make our stay as pleasant as possible. A good sized-comfortable room, decent shower and a full English to set you up for the day. On-site parking, tea and coffee in the room and front door is kept secure during the day for added security. Note: steps up to the front door and to the rooms, so not recommended for wheelchair users or other mobility issues.

Lovely friendly people nice accommodation , Tony & Sarah look after us both fantasticly . Very clean & well presented rooms & bed very comfortable room 5 was & they couldnt of been more attentive . Top the weekend off great traditional break .

Needed a booking at the last minute for a wedding and were so lucky to stumble across the Old Alma. Absolutely lovely hosts that couldn’t do more for us, they even kindly offered to drop us to the ceremony when we couldn’t find a taxi. Beds were really comfortable, breakfast was delicious and we had everything we needed. Would definitely recommend!

Beautiful old well kept B&B. Sarah the owner was very welcoming and helpful upon our arrival, we had a bottle of wine we brought with us and Sarah got us a bucket of ice and 2 wine glasses for us. Sarah explained about the taxis In the area sometimes charging high prices or not always being available so she offered to drop us off at the nearby wedding venue and even offered to pick us up, luckily we managed to get a lift with a couple going to the wedding and all shared a cab home but it was very nice of Sarah to offer. This morning Sarah cooked us a lovely full English breakfast with tea and orange juice. I would highly recommend staying here and will be back in the future if needing somewhere to stay while in the area :) Thankyou again Sarah for a lovely stay and hope to see you again soon, maybe even in Basildon for some ironing 😊.