396 Queen Street, Main Reception Entrance 110 Mayoral Drive, Auckland Central, Auckland, Auckland Region, 1010, New ZealandView Hotel Details
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Guest Reviews of Four Points by Sheraton Auckland
9.2/10
Great
238 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.0
Service9.3
Cleanliness9.3
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All reviews(238)
Positive reviews(229)
Reviews with photos/video(61)
Convenient location(23)
Delicious breakfast(18)
Located in the city centre(15)
Great value for money(10)
Parking difficult(8)
Easy to get around(7)
Friendly front desk staff(7)
Comfortable bed(4)
Negative reviews(9)
Nianqingdejinli
Guest Room, 1 King, Low Floor
Stayed in Sep 2025
Solo traveller
20 review
10/10
Outstanding
Posted on Nov 3, 2025
The breakfast was great, with a wide variety of options, and the hygiene was excellent. There were no slippers in the room, but after calling the front desk, they were brought up quickly. The hotel's location is also superb, right on the main street in the city center, making it very convenient for shopping and getting around. I particularly loved their bath products; the scent was so refreshing.
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M12557****
Larger Guest Room, 2 Queen
Stayed in Aug 2025
Family
4 review
10/10
Outstanding
Posted on Oct 13, 2025
Facilities: New
Hygiene: Clean
Environment: Good
Service: Excellent
The breakfast buffet was incredibly rich and varied.
The location is fantastic, right next to the Sky Tower, offering great views. There are also plenty of dining options nearby.
The breakfast is as pictured.
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The LoveBirds Couple
Larger Guest Room, 1 King, Corner Room
Stayed in Oct 2025
Couple
24 review
8.5/10
Very Good
Posted on Nov 15, 2025
No parking, it is valet parking only, and expensive.
Daihanhanlaopoquwan
Larger Guest Room, 1 King, Corner Room
Stayed in Jul 2025
Business traveller
10 review
10/10
Outstanding
Posted on Oct 10, 2025
The hotel's location is quite convenient, close to both the University of Auckland and the city center, and you can even see the Sky Tower. Hainan Airlines crews also stay here. Overall, it's pretty good. The front desk initially gave me a key card for a room that was already checked into, which was a bit startling when I opened the door. Thankfully, it was resolved amicably afterward, so I'm still quite satisfied.
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e05450
Guest Room, 1 King, Low Floor
Stayed in Jun 2025
Solo traveller
13 review
9.5/10
Amazing
Posted on Aug 4, 2025
The rooms and common areas were great. My flight landed at 8 AM, and I didn't expect to be able to check in until later, but if the front desk helps you sign up for their membership, you can get free early check-in. The only downside was that the air conditioning in the room wasn't working very well. They fixed it once, but it stopped working again a couple of days later.
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火锅
Guest Room, 1 King, High Floor
Stayed in May 2025
Other
62 review
8.5/10
Very Good
Posted on Jun 18, 2025
Good hotel next to the Auckland University of Technology. Buffet breakfast is simple and sufficient
Australian Peterpan
Guest Room, 1 King, High Floor
Stayed in Apr 2025
Business traveller
34 review
9.5/10
Amazing
Posted on May 29, 2025
Very convenient location on Queen Street, next to AUT. The staff are friendly and helpful.
1390180****
Larger Guest Room, 2 Queen
Stayed in Oct 2025
Travelling with friends
6 review
9.5/10
Amazing
Posted on Nov 8, 2025
The room was quite spacious and clean, and breakfast was decent. However, the sink in the bathroom didn't drain well, which suggests the cleaning staff didn't thoroughly check the facilities. Parking was expensive at 60 NZD a day, but that seems to be a common issue in Auckland city center.
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Guest User
Guest Room, 1 King, Low Floor
Stayed in Oct 2025
Solo traveller
2 review
8.5/10
Very Good
Posted on Nov 3, 2025
Great downtown location, very convenient for getting around. The staff were super friendly. I'd definitely consider staying here again.
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Guest User
Guest Room, 1 King, Low Floor
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 19, 2025
We arrived at the hotel before noon, we are pleasantly surprised that both our rooms are ready to be check in, a world of difference to rest our tire body after a long flight.
🧐donggua🧐
Guest Room, 2 Twin
Stayed in Sep 2025
Travelling with friends
50 review
10/10
Outstanding
Posted on Nov 14, 2025
The hotel is clean and the location is great, making it super convenient to get to any attraction. The service attitude was excellent, and I was very satisfied with the hotel facilities as well.
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Gus Keip
Larger Guest Room, 1 King, Corner Room
Stayed in Sep 2025
Couple
3 review
10/10
Outstanding
Posted on Oct 12, 2025
We stayed 1 night on the weekend at a discounted rate.
Check in was easy and fast, room was excellent, good size ,bed very comfortable and our room even had a few towards the harbour in the distance.
We really enjoyed the rooftop cocktail bar, great views , great service and interesting cocktails.
Hotel is in a good location, easy to get to with public transport.
M262965****
Guest Room, 1 King, Low Floor
Stayed in Sep 2025
Business traveller
16 review
10/10
Outstanding
Posted on Oct 16, 2025
Fantastic downtown location, yet surprisingly quiet! It's super convenient to get everywhere, the hotel is clean, and the service is great. Plus, the price is really good value for money!!!
Great hotel in the heart of AKL CBD! Very comfortable room, great views, etc. Haven't tried to food. Staff very friendly. Highly recommend!
M39335****
Guest Room, 1 King, Low Floor
Stayed in Aug 2025
Couple
2 review
10/10
Outstanding
Posted on Oct 25, 2025
The room was new and very clean, though a bit small. The location is a little far out, about a ten-minute walk from the Sky Tower. The breakfast was good with a great variety of options, and we ate until we were full.