Front desk staff friendliness and helpfulness varied a lot on who was there. It seems like this hotel was more for long term stays than a standard hotel. A lot of the necessities in the room like toilet paper, sheets for the pull out, forks for the kitchen were missing. To get them required you to go get them yourself from the front desk. There is not extra staff to bring it to you.The pool was small and basic but it serves its purpose and the morning breakfast was provided which was also good and it is a hot breakfast. Not just cereals and a few boiled eggs. However, due to the lackluster customer service and the rooms missing the expected accoutrements, we will not stay here again.