Canggu Cabana Resort By Ini Vie Hospitality

Customer service is good in english, no issue in communication. Service is responsive. Room service breakfast menu can be better, at least serve in warm. The sound proofing kinna poor, i can hear people walking upstairs. 1 time visit is good enough in Bali.

I can’t say enough good things about this amazing establishment. Such a unique experience staff. Amazing amenities. Amazing the idea behind the structure that you stay in are absolutely incredible. Truly a one of a kind experience. I will try to book this place every time I am here.

This hotel only deserves 1 star. 1) We checked in to the Cabana with Sea View and there was ZERO view of the sea. 2) You’d better run if you’re staying in the cabanas beside room 107 - your entire bathroom (shower & bathtub) can be seen from the rooftop of room 107. EXTREME VIOLATION OF PRIVACY and when we gave feedback to the front desk, they said nothing could be done 3) There were ants on the bed 4) A mouse came into our room 5) Most of their 5-star Google reviews are fake - I believe they’re mostly employee accounts as they only have 1 review which has been submitted for this resort. One of the people who left a review is Hendro Priyono, their resort manager 6) It rained heavily on one of the mornings and water came into the first floor. There was also water dripping from the roof and as a result, the staircase to the second floor was soaking wet. Their service recovery was to get their technician to fix the roof (Seriously?). I had to request for a room change & they wanted to give me a Cabana room again but I refused because what if water leaks again? Or what if i’m placed in a room where my bathroom is exposed to others? In the end they downgraded me from a Cabana to a Suite and rightfully they should be offering a partial refund but no service recovery was made. After my trip, I wrote to Trip.com who assisted me in negotiating with the hotel for a refund but the hotel REFUSED. But thank you Trip.com for offering me coins to make up for the unpleasant experience. Nasty experience & definitely won’t be returning. Wouldn't recommend anyone to stay here either.