The Palazzo Hotel Reviews

I would like to express my concerns regarding my stay at your hotel on February 6, 2025. Below are the details of the issues I encountered: I arrived at the hotel and checked in around 2:00 PM. The male receptionist, who was wearing a suit and appeared to be middle-aged, confirmed my booking and mentioned the payment for the deposit. However, I did not hear or confirm the type of bed, and I did not specify my preference. I intended to have a single bed, but I was given a room with a double bed instead. When I requested a change, the receptionist informed me that no rooms were available. Additionally, the power outlet near the mirror was not working. When I opened the curtain, I could see the hallway, which made me feel a lack of privacy. The room also had poor soundproofing, as I could hear Chinese-speaking guests walking by and talking outside the room. I am very disappointed with my experience at your hotel, and I regret my decision to stay here. The stay did not meet my expectations, and I hope you will address the issues I have raised. I look forward to hearing back from you and receiving clarification or an appropriate resolution.

The accommodation is clean, has complete facilities, breakfast is a reasonable amount, close to shopping malls, restaurants, and subway.

Room is quite big, comfortable, moderate clean. But reception man service is not good for take care customer.

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Great hotel, attentive staff and location is excellent. Walking distance to Metro and near to food, bars, night market.

I have stayed in this hotel since 2016. Their services were excellent, and they always greeted us with a smiling face. The hotel was very clean and functional. The location was excellent, near the Huai Khwang MRT, allowing easy transport to Chatuchak and Chinatown. It is also near the local Huai Khwang, Thailand Culture Centre night market. Less than 5-minute walk to the BIG C supermarket The staff was very helpful in showing us the way around and pointing out ways of getting around Bangkok.

Good location and great services , easy access to anywhere and nearby to shopping mall

Pretty dirty place and surrounding area was not pretty. But safe and train station within 10 minutes. It's a local area where people actually live, so that made it super interesting to walk around and see a more real side to Bangkok.

Mosquitoes in room. However room is spacious with aged furnishings. Wall sockets no power.

The hotel Lobby has a bad smell. Like "rotten flesh". Bed too hard. Apart from that, service is reasonable good, housekeeping is efficient, room cleanliness is satisfactory and location is good .

The location is good, near MRT, and not far from the night market. Just room a little old.

Good service

It was great my friend really like to stay here ! Will book again for sure 🤩👍

superb location ! nearby airport, and close to many place like massage centre, food , bar