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9.4/10
Amazing
FFlorence17The hotel is right next to the Wine Museum, a 2-minute walk. It's not far from the city center either; it's about a 15-20 minute ride by light rail, but walking takes about an hour. Check-in service was good, and the room was clean. However, one thing was very disappointing: for those driving, parking is available in the parking lot next to the hotel. The hotel staff clearly stated they could provide a parking discount code. When we went to pay, no one was working at the payment counter, and the machine couldn't process the payment. After explaining this to the front desk, they called the parking lot manager, saying someone would be there later, and then told us to go talk to the manager about getting a partial refund. At this point, the front desk staff seemed indifferent and offered no assistance, which was quite disappointing. The attitude of the staff at check-out was vastly different from that at check-in.
TTim xianshengAmong the hostels I've stayed at in Europe, this one definitely stands out for its relatively new decor and excellent facilities. It's also very clean, though my room was a bit far from the bathroom.
The location is super convenient, really close to the train station, and there are several bus stops nearby. My only minor complaint is that the electronic lock for my room was broken and never fixed, and it seemed like no one was around to manage or repair it.
KKelvinYThe hotel is close to the train station. The hotel rooms are nice and convenient. There are also many restaurants downstairs with complete facilities. It is worth recommending. The price/performance ratio is also good. The rooms are also relatively large and new.
GGuyQuiet even in the middle of pedestrian streets for both shops and restaurants, all in abundance and for all budgets but above all in the middle of historic places and very close to the long promenade along the Garonne with its Place de la Bourse and the old stone bridge of Bordeaux!
Breakfast buffet with a wide choice, both hot and cold, breads and pastries, brioche and cakes, orange or lemon water, multiple fruit juices, and to top it off, canister coffees, coffee beans, teas, etc. and obviously a platter of cannelés, a tradition of Bordeaux hospitality!!!
Hotel near Bordeaux City Center, Bordeaux 100% of visitors choose this area
Price per night from:€131
8.9/10
Very Good
AAndrew___We had a wonderful experience at the Hilton Garden Inn Bordeaux. The hotel was spotlessly clean throughout — from the rooms to the common areas, everything felt fresh and well maintained. The staff were exceptionally friendly and professional, always ready to help with a smile and going out of their way to make my stay comfortable.
The breakfast was a real highlight — a fantastic selection of fresh, high-quality options with something to suit every taste. It was clear that a lot of care goes into both the service and the food. Though foods could be replenished a bit faster during peak breakfast hours when popular items run out quickly.
Overall, a perfect stay in Bordeaux. I would highly recommend this hotel for anyone looking for comfort, cleanliness, and outstanding hospitality.
SSergio Alexandre SousaThe hotel is modern and overall comfortable, and the rooms are decent for a short stay. The bed was comfortable enough and the general atmosphere of the hotel is pleasant.
However, I think some aspects could be improved to better match the expectations of a four-star hotel. The main point is the breakfast. The selection was quite limited and did not feel like a four-star hotel breakfast, closer to what you would expect from a three-star hotel at most.
I would recommend that the management look at the breakfast offered in other four-star hotels for comparison. In many hotels in Portugal, Spain, or Madeira Island (where I am from), the breakfast selection is usually much more varied and of higher quality. Improving this would make the overall stay much better and more in line with the hotel’s category.
GGuest UserVery nice hotel, the twin room is spacious, although the facilities are relatively simple, it is still quite comfortable to live in, in line with the style of Mercure hotels abroad, the toiletries used are from the French brand Nuxe, the breakfast is also OK, with everything you need, the hotel is just across the Bordeaux Saint-Jean train station, only a one-minute walk away, and a 30-minute walk to the Place de la Change in the city center, or you can take a tram at the Saint-Jean train station, which costs 1.9 euros one way, and you can transfer to any transportation route within an hour.
EEffyOhh🟢 The location was very convenient and easy to travel around. We parked there and then used the tramway to get around. Convenient and easy. The inside of the building looks fresh and good. The rooms were quite big so we could spread everywhere. Surprised to see the toilets and showers separated, but enjoyable. Large choice for the breakfast for 18€ but had to wait sometimes for refill.
🔴 the staff wasn't really friendly except if you were the one to do your approach and talk to them. There was an alarm early morning during our stay and no-one was at the reception to greet us and tell us if we had to evacuate or anything. When we (other clients and us) told the réceptionnist it wasn't normal she got upset and replied back instead of apologising or anything. The staff didn't know what they were supposed to do in this case. Not reassuring if there's an actual fire someday.
🟡 cleaning wasn't amazing but could have been worse so no comment on that.
TTraveller101The hostel is very new and modern, I really liked the sturdy bunk beds and the comfy sheets. I appreciate that they do not charge more for the all female dorm. The room is very spacious, the shower is nice there is a table and chairs in the room. The hostel also has a kitchen and overall the buildings are nice and modern. The staff was also very sweet, supportive and I talked to a troublesome guest that multiple people complained about. For an even better experience I would suggest a bigger bin, that is emptied daily and to put the house rules on the door.
YysaetsebHotel perfectly located, very convenient baggage service, charming staff,calm despite the proximity of the tram
To see the cleaning of the unfortunate rooms*****t, we stayed there 2 nights but the room was not cleaned the draps just pulled with the bed more or less made,the toilets were not cleaned, the room bag was not aspired and there was also a wallpaper we had to go back to the reception so see again for a 4 stars
Otherwise at top
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