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9.8/10
Outstanding
GGuest User⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay at Crowne Plaza Labuan Bajo, IHG
Our stay at Crowne Plaza Labuan Bajo was truly the best we’ve ever experienced. From the moment we arrived, we were welcomed with such genuine warmth and open hearts that it immediately felt like home. Every member of the team was exceptionally polite, attentive, and incredibly hospitable — the kind of service that leaves a lasting impression.
The location itself is brilliant, offering the perfect blend of comfort, convenience, and the natural beauty Labuan Bajo is known for. Throughout our stay, the staff went above and beyond to ensure we were comfortable and well taken care of. Their kindness and professionalism added so much joy to our trip.
Honestly, this is the best property we’ve had the pleasure of staying at, and I would wholeheartedly recommend it to everyone. Thank you so much to the entire team for the grand and heartfelt welcome — it made our stay truly special.
I would recommend this place to closest friends and family!
GGuest UserThe floor around the toilet was quite dirty. However, the service response was relatively quick, and overall, the service experience felt better than at Ayana Bali. The unbeatable ocean view was stunning, and the hotel lobby on the hilltop offered expansive views. Both the bar and dining options were good. I found the breakfast to be just average, but at least the service was warm. My main disappointment was that all the activities I was interested in were fully booked, so I didn't get a chance to enjoy Ayana's rich offerings. Considering that, the value for money wasn't great.
HHdyhazmMalaysian here 👋🏻 hotel ni best sangat2, cantik, tenang, customer service on top 👍🏻 staff very helpful & friendly. Tak puas duduk sini. Nanti kalau ada rezeki datang labuan bajo lagi, memang akan repeat stay sini. Cuma kekurangan dia, jauh sikit dari bandar so susah nak cari makan. Kalau sewa motor pastu nak keluar makan malam, macam seram sikit la sbb jalan mmg gelap. Takde lampu jalan. Kitorang datang masa musim hujan jadi habis basah kuyup naik motor 🤣Hotel ni ada je restaurant sendiri, cuma makanan macam biasa2 je tak sedap sangat. Tu je la kena improve kot. Tp scenery & interior design hotel mmg cantik sgt dah macam cerita Moana
GGuest UserWhat a fabulous resort ! The management is amazing, and so is the staff. Everyone is so kind and has a the best service attitude. Our service was personalised, e.g. the resort went out of their way to look for migraine medicine for my husband from the mainland when he.run out of it. We had to stay 3 extra days as we were unwell, despite a super busy season the resort found a way to accommodate us. The snorkeling off the pier is better than you could ever expect. Totally clear water, actually, you can watch sharks, sting rays and multi coloured fish pass by even without getting into the water ! The breakfast included is yummy, and there are plenty of dinner options. I would highly recommend this resort for relaxation - to anyone considering to travel to Flores/Komodo - a few nights here is a must ! Very good for families too. Thank you for the team of taking such good care of us.
AAndreaSem76Amazing resort, placed in a peaceful place without any noise, only the sound of birds and the monkeys that play and eat in the fruits tree. The staffs is very kind and friendly, ready to satisfy every your needs. Beautiful the restaurant that cook yummy dishes every day for lunch and dinner. Various and generous the breakfast. The room, I took Mountain View with private pool is simply amazing. All forniture are new and the room is wide and in a great position.
JJulia_OtterandAlpineA really nice little hotel in Labuan Bajo. A bit out of the way of the town centre (10 minute drive or hofur walk), but Grab bikes are inexpensive and readily available. They organised a free airport pick up which was really handy and a great perk. Staff are really lovely and helpful. The outdoor space is lovely and the pool is also great. It could do with having someone clean it each morning to collect everything that falls from the trees but otherwise it was still a great facility. Our room was very quirky in its decoration but it was comfortable, clean and had hot water. They also have bag storage at reception which was very useful. Breakfast was a small buffet and was good. Good for a night or 2 before a boat trip to Komodo!
GGuest UserNice hotel. Room are relatively clean, staff is super nice and accommodating, and the hotel is in a good location, just a short walk from the harbor.
DDmitriiOAn excellent hotel where everything is thoughtfully arranged for a comfortable stay. The rooms and the entire property were very clean and well-maintained — everything looked neat and pleasant. The water in the shower was always running well, and there was consistently hot water, which is especially appreciated after a long day.
A special thanks to the staff: kind, smiling, and always ready to help — you can really feel that they care. We were especially impressed that they prepared breakfast earlier than usual for us because of our early tours — a small gesture, but it says a lot about their attention to guests.
At night, it was quiet and peaceful, nothing disturbed our sleep, and the room had a cozy atmosphere. The grounds are beautiful and green, clearly well looked after. We were very satisfied with our stay and would gladly recommend this hotel to our friends. Truly well done!
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