Barcelona: 989 hotels found

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Travelers Reviews of Barcelona Hotels

Occidental Atenea Mar - Adults Only

Occidental Atenea Mar - Adults Only

8.3/5127 Reviews
I travel 300 days a year and for the first time I experienced a shock! I arrived to check in at 23:30 after a 16 hour flight from Asia. When checking in, the receptionist DEMANDED a deposit from me in an ultimatum form. I replied that I was checking out at 7 am and I would hardly be able to use the deposit, to which he replied that this was the hotel's policy and I was obliged otherwise he would cancel my reservation. I showed him the check-in voucher, which did not contain information about my obligation to make a deposit. He said that this was my problem and he would now (at 00:00 at night) cancel the reservation. After 20 minutes, I managed to convince him not to take a deposit from me. The second round of the tragedy began - he asked to pay a tourist tax. I offered to pay by credit card, since I only had cash US dollars with me. but I couldn't pay with a VISA card, which I've used without problems in 50 countries around the world!!! but the terminals at the hotel didn't accept my card. I asked to take a deposit of 100 US dollars, but he wouldn't hear of it, he made me exchange 200 dollars (!!!) since the hotel policy prohibits exchanging a smaller amount!!! for your information - the tourist tax is 12.54 euros and the hotel employee couldn't provide me with a normal terminal for payment! in short, it's terrible, in the end I fell asleep only at 01:00 at night. terrible place, absolutely disloyal staff. he tried to yell at me!!! this is the first time I've seen something like this! it's just awful!

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