Beijing Guomao Sanlitun UrCove by Hyatt Hotel

From the very unpleasant check-in that I wanted to give a bad review, to the decision to come back next time with my boyfriend when checking out, I share this absolutely true review with friends who want to stay. First of all, why was the check-in very unpleasant at the beginning? Because the purpose of our stay was to celebrate the 520 Festival. My boyfriend and I both like to play games, so we booked an e-sports suite. We booked the room a week in advance and used Ctrip’s benefits to check in four hours in advance. We made an appointment to check in at 10 am and arranged a day’s itinerary according to the time. When we checked in one day in advance and called to verify, the hotel suddenly said that we could not check in at 10 o’clock and might need to be around 12 o’clock. When we checked again on the same day, we said that we could check in at 1 o’clock, but when we arrived at the store at more than 1 o’clock, we had to wait until 4 o’clock in the afternoon to check in! This directly caused all our plans for the day to be postponed or even cancelled, so we had a very bad experience. My boyfriend was very angry and communicated with the staff many times. Later, the solution was to delay the check-out to 4 o’clock the next day and send breakfast and lunch. However, my boyfriend actively communicated throughout the process and promptly made up for other new plans later, so my experience was okay. Why do I want to stay here after checking out? Because the hotel room is really good, the size and style of the suite are consistent with the pictures and text. I pay great attention to the hygiene of the hotel. I have to disinfect myself wherever I go, but this hotel room is very clean and spotless, with a fresh smell. The room is equipped with a Senba air purifier and a Dyson hair dryer. The computer games are smooth and smooth, and the audio and video are comfortable with membership projection. With a price of just over 1,000 yuan in Beijing's International Trade Center business district, it can be said to be the king of cost-effectiveness in all aspects. I will stay here for a week every month in the future. The service attitude is very good. From the beginning to solve the problem, maintain a good attitude throughout the process, actively communicate and properly solve the problem. At 4:30 in the morning, the takeaway was also delivered to the room. If there was no response when knocking on the door, it was placed at the door. I didn't get up for breakfast the next day and didn't eat it. The hotel packed it and delivered it to the door of the room. I could eat it as soon as I opened the door in the morning. The housekeeper helped to take a huge bouquet of roses to the car, and served with a smile throughout the process. The housekeeper also gave hand cream as a farewell gift. In short, although there are some unpleasant things, I will continue to stay in this hotel. We all know that if we have a preconceived idea of ​​something and have a disappointing prejudice, it will be difficult to be satisfied again. But in fact, this hotel relies on its excellent infrastructure, hygiene and service attitude, which makes me willing to re-write this sincere praise. Suggestions: 1. Time management hopes to be re-planned. Not all guests will check in after work. If you cannot check in four hours in advance, you should call in advance to inform us. We took the initiative to call one day in advance to say that we could not check in. The experience was very bad. On that day, it was still delayed for a full two hours from the normal hotel check-in time of 2 pm before we successfully checked in. It was delayed for a full six hours from the time I made the initial reservation. If tourists who come to travel encounter this problem, how disappointing it would be? ? I hope the hotel can pay more attention to the use and time issues of hotel rooms. 2. The e-sports room should be equipped with disposable headphone covers and disinfectant tissues. 3. The bathroom should provide disposable toilet covers and disposable bathtub covers. I hope your hotel can do better and better.