Grand Hyatt Beijing at Oriental Plaza

We had a lovely stay. The staff were friendly and helpful. Room was clean and spacious and the breakfast buffet was fantastic as there were a lot of dishes to choose from not to mention the hotel’s accessibility to the shopping malls. Just one thing that we think might need improvement— the coffee at the breakfast area. The lady Barista who seemed to be the supervisor served us terrible coffee. We opted to have it from the coffee bar even if there were automatic coffee machines around, coz we wanted Oatmilk latte. (we are very much particular about our morning coffee) But she prepared it without paying attention — using the same frother cup with dairy milk!😌- Oatmilk not frothed enough- latte had lots of bubbles and was watery. (even the coffee cup had spilled coffee and I had to wipe it myself) it seems like a Little thing but should be given proper attention and service as this is Grand Hyatt Beijing.

The location is perfect, connected with shopping mall and subway station. The staff is extremely friendly and helpful. They let us leave the room at 4 pm instead at midday without additional charge. The English speaking lady and Mr. Allan at the reception are very professional.

This was my first time staying at the Hyatt Beijing, as I usually stay at the Mandarin Oriental. Overall, it was a positive experience. While the service isn’t as refined as the Mandarin, you get what you pay for, right? That said, the reception staff and concierge were extremely helpful. I would stay at this hotel again for its convenience—it's close to major attractions like Tiananmen Square, the Forbidden City, and within a reasonable journey to the Great Wall of China. The hotel also offers great amenities, including a shopping mall below, an impressive pool oasis that’s perfect for children, and a well-equipped gym. To top it off, the hotel restaurant serves an excellent Beijing duck.