Guest User
July 20, 2024
The swimming pool and jacuzzi was not available, apparentlyit was being refurbished since "march" my trip was July, when i went to use the sauna i could see the pool and jacuzzi, nobody was working on it, it does not take 2 months to refurbish as the pool is not exactly large neither is the jacuzzi, one sauna was out of order and the other wasn't working. The gym was ok but small with dated equipment. There was no place to plug in a device to the tv as stated on the website, i asked for an extension lead which was provided but the first 2 he gave me were no where near long enough. I was asked if I had been before which I stated no and it was not explained to me I would need to use my key to turn on the electric. The room was really large which was great but you couldn't sit on the sofa as it was a sofa bed and made me feel like it was going to break. The small ironing board also kept collapsing. I will not be going again in a hurry, I wanted to ask for a refund after an hour once I'd noticed all the problems but I'm not that sort of person. It's such a shame cause I wanted it to be a special evening for me and my partner. The pub on site was full of teenagers which was a huge put off, there were no other facilities in the hotel not a vending machine or anything and only enough milk to make 1 drink each for me and my partner