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9.1/10
Great
GGuest UserThe hotel was extremely busy, as it was a holiday weekend. The state of the hotel definitely showed an increase in volume and turnover. Our room, the entranceway, and the bathroom floor had white marks all over it. At first, it looked like a child walked into paint and then ran in and out of the room. However, with the smallest of elbow grease, I was able to remove most of the marks from the bathroom. In doing so, it looked more like dried oatmeal, but I couldn't be sure. My point is that it was impossible not to notice this mess and that someone made a conscious decision to leave it in this manner. They did this, knowing that it was a long weekend and that guests would be paying in some cases double what they normally would pay. At these prices, with taxes,fees, etc, we were over a grand for 2 nights. At these prices, you do expect the rooms to be in pristine condition. We had spoken to a staff member delivering towels to a nèar by room. He informed us that he would speak to his supervisor and that someone would be up shortly. At this point, it was late and we were at the end of a solid week of moving. We needed sleep more than anything. To the best of our knowledge, no one tried to reach us in regard to this issue. This is a beautiful hotel. However, more needs to be done to keep it that way.
GGuest UserWe had a wonderful stay! Very quiet location and we especially enjoyed the lower level room opening into the beautiful grassy courtyard area. A short walk to the pool and hot tub! And the breakfast was simply delightful. All the staff were friendly and we would like to commend the fine, professional and helpful staff at the front desk - always a smile that made the day bright! Thanks so much!
HHelen26@Very clean and tidy hotel. It happened that I encountered a pedestrian street holiday and couldn't open to the main entrance of the hotel, and I couldn't find the parking lot entrance. The front desk of the phone was very attentive and found someone to pick it up. Very good service.
GGuest Userstaff was fine, the free breakfast was decent (boiled eggs and toast) - gets the job done. room was dated, but clean. motel is close to the throughway so you can hear the truck traffic. bed was way too soft, so didn't get much sleep - keep in mind that I'm hyper sensitive with a sore back, so that's on me. most people probably wouldn't be bothered by what I suffer!
cheers people
GGuest UserVery new and modern equipment! Moreover, the room is large and feels very comfortable! There is a heated swimming pool, jacuzzi and gym! If it snows heavily and it’s inconvenient to go out, you can stay in the hotel! Secondly, the breakfast is pretty good! Although the selection is not large, there are slight changes every day! Worthy of appreciation! And Chief is very proactive in helping and very friendly! So every time I come to Kelowna, Holiday Inn Express is my first choice. It is very convenient to get there, and there are many delicious restaurants next to the hotel!
马马Very good, because I participated in the event, a friend recommended the hotel to stay. The overall environment of the stay is very good, and the price booked on Ctrip is also better. Communication with hotel staff is also very smooth.
GGuest UserThe hotel was great, we enjoyed our stay. The room was spacious, bed comfortable, nice pillows and towels. The toiletries were a bit too small, so we asked for more and were provided right away. I absolutely loved the territory and the warm outdoors swimming pools and hot tubs, those are amazing!
The only thing is the restaurants on the property, even though the menu is quite good, the dishes didn’t taste great, we had two breakfasts and two dinners, and ordered different things every time, but still. Could be us, but just a note, you may want to eat elsewhere.
GGuest UserThis was a two day planned get away for my husbsnd and I. Great location, we walked everywhere. The deck was a bit dirty, however there is construction going on around this location. The garbage truck dumps the big bins at 5:30 am so if you get an early wake up call. The hotel itself is a good choice, restaurants is also good. No pub anymore, but does not say this online. All in all good stay.
GGuest UserHotel is a good value
The new tubs are so slippery I’m surprised that there have not been several accidents no mats on the tubs but was surprised to see a sign on front offering a mat if requested -that’s a safety issue to me
GGuest UserOur stay was generally okay—clean room and expected service—but nothing particularly memorable. One issue stood out: we were asked to stop using the pool at around 9:30 AM because we were told it only opens at 10. We respected that, but just minutes later, another guest used the pool at 9:37 AM, followed by a family with two kids before 10 as well.
It felt inconsistent and a bit unfair. A clear and consistently enforced policy would’ve avoided the confusion and frustration. This small incident left us with mixed feelings about the stay.
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