Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 21, 2026
Luk1733The hotel's location is excellent, and there's plenty of parking. The rooms are clean and tidy. All the staff, from the front desk to housekeeping and restaurant servers, were friendly and provided great service. The only minor issue was the air conditioning; if you set it above 64 degrees, it would stop blowing for a long time. It's possible I just didn't know how to adjust it properly, but that was the only small downside.
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Price per night from:JPY 21,294
Posted on Jul 4, 2024|Traditional Guest Room with 1 King Bed
Guest UserThe hotel was extremely busy, as it was a holiday weekend. The state of the hotel definitely showed an increase in volume and turnover. Our room, the entranceway, and the bathroom floor had white marks all over it. At first, it looked like a child walked into paint and then ran in and out of the room. However, with the smallest of elbow grease, I was able to remove most of the marks from the bathroom. In doing so, it looked more like dried oatmeal, but I couldn't be sure. My point is that it was impossible not to notice this mess and that someone made a conscious decision to leave it in this manner. They did this, knowing that it was a long weekend and that guests would be paying in some cases double what they normally would pay. At these prices, with taxes,fees, etc, we were over a grand for 2 nights. At these prices, you do expect the rooms to be in pristine condition. We had spoken to a staff member delivering towels to a nèar by room. He informed us that he would speak to his supervisor and that someone would be up shortly. At this point, it was late and we were at the end of a solid week of moving. We needed sleep more than anything. To the best of our knowledge, no one tried to reach us in regard to this issue. This is a beautiful hotel. However, more needs to be done to keep it that way.
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Price per night from:JPY 22,774
Posted on Jul 3, 2025
Guest User
Booked two rooms for this holiday, the room was large and the facilities were good in all aspects. The reception attitude on the day of arrival was a bit poor. The location of the hotel is very good, 3 minutes walk from Lake Okennagan, there are many entertainment projects by the lake, walking and taking pictures are excellent. The pizza at the Italian restaurant opposite the hotel is delicious, the tiramisu is also great, the price is very affordable, highly recommended.
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Price per night from:JPY 39,062
Posted on Apr 7, 2026
TJ89
”An absolute gem in Kelowna! The Hyatt Place offers a perfect blend of modern comfort and exceptional service. Our room was immaculate and spacious, featuring their signature Cozy Corner sofa that made relaxing after a day of exploring so easy.
The standout for us was the breakfast buffet—easily one of the best we've had at any hotel, with a fantastic variety of fresh options. We also loved the rooftop lounge for evening drinks and the clean, well-maintained indoor pool and hot tub. The staff went above and beyond to make us feel welcome. Highly recommend for anyone looking for a top-tier stay with great value!”.
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Price per night from:JPY 22,281
Posted on Mar 19, 2026
Guest UserWe had late check-in due to our flight coming in late. The girl at the front counter was very kind and helpful. We appreciated being able to get up in the morning and have great choices for breakfast! We've stayed here before, and we'll definitely stay here again!
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Price per night from:JPY 20,471
Posted on Jun 26, 2025
Penelope Jane
Hotel is newer so feels fresh and clean. Our room and bedding had a bit of a stale smell, I asked to have the pillows swapped after the first night as I immediately noticed the “greasy” smell when I went to bed. Although they exchanged the pillows, the second set was no better so I sprayed them with some aromatherapy I happened to have on hand.
Overall nice hotel, front desk staff could be more friendly and professional, but not a big problem.
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Price per night from:JPY 18,238
Posted on Jul 9, 2025
Guest User
The hotel was great, we enjoyed our stay. The room was spacious, bed comfortable, nice pillows and towels. The toiletries were a bit too small, so we asked for more and were provided right away. I absolutely loved the territory and the warm outdoors swimming pools and hot tubs, those are amazing!
The only thing is the restaurants on the property, even though the menu is quite good, the dishes didn’t taste great, we had two breakfasts and two dinners, and ordered different things every time, but still. Could be us, but just a note, you may want to eat elsewhere.
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Price per night from:JPY 32,645
Posted on Jul 29, 2025
Guest User
Our suite had a living room and two bedrooms, with three TVs in total. Each room had a queen-size bed and a sink, so there was no scrambling to wash your face or brush your teeth when you were in a group. It was very user-friendly. The living room also had a queen-size sofa bed, which was perfect for our three adults and two children. The living room also had a refrigerator and stove.
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Price per night from:JPY 22,304
Posted on Aug 12, 2023
Guest User
This was a two day planned get away for my husbsnd and I. Great location, we walked everywhere. The deck was a bit dirty, however there is construction going on around this location. The garbage truck dumps the big bins at 5:30 am so if you get an early wake up call. The hotel itself is a good choice, restaurants is also good. No pub anymore, but does not say this online. All in all good stay.
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Price per night from:JPY 27,005
Posted on Jul 2, 2025
Guest User
Our stay was generally okay—clean room and expected service—but nothing particularly memorable. One issue stood out: we were asked to stop using the pool at around 9:30 AM because we were told it only opens at 10. We respected that, but just minutes later, another guest used the pool at 9:37 AM, followed by a family with two kids before 10 as well.
It felt inconsistent and a bit unfair. A clear and consistently enforced policy would’ve avoided the confusion and frustration. This small incident left us with mixed feelings about the stay.
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Price per night from:JPY 14,572