GGuest UserService, scenery, and facilities – ultimate luxury.
My first encounter with the Diamond 💎 Hotel was through Starry, and after reading online reviews, I was impressed by the beautiful views and attentive service. Then, Ctrip had a 'buy one, get one free' offer, which seemed like a great deal, so I booked it. It truly was a fantastic value.
First, I experienced the hotel's service. Our butler, Felix, was incredibly thoughtful. We arrived by train 🚞 early in the morning and headed straight to the Shapotou scenic area. Felix thoughtfully prepared shoe covers and neck gaiters for us, accompanied us throughout, helped with luggage, and looked after the children. With three adults and two children, I honestly don't know how we would have managed in the scenic area without him. He waited patiently at each activity, making our entire visit to Shapotou stress-free. Felix was truly wonderful.
Then, we returned to the hotel, which seamlessly blends ultimate beauty with top-notch facilities. To find such a stunning man-made landscape in the vast Tengger Desert, with a church and pool perfectly integrated, was amazing. Each room feels like a diamond 💎, and the room amenities are also top-tier. The hotel includes both à la carte and buffet options for breakfast and dinner, which is quite rare in such a remote desert.
Our stay was excellent. Although there was a minor hiccup, the staff's service was impeccable and it was resolved to our satisfaction very quickly – hats off to them.
However, I do have a suggestion: the hotel's public areas are a bit limited, and activities mainly rely on the Starry Hotel. The Diamond Hotel could consider offering some of its own unique activities.
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