Citadines Sainte-Catherine Brussels Reviews

Response from Property: Dear Guest,Thank you very much for your wonderful review and for awarding us a perfect score following your stay at Citadines Sainte-Catherine Brussels.We are delighted to hear that you enjoyed the spacious room, the kitchen facilities, and our convenient location close to the main attractions and the metro. It is also great to know that you were satisfied with the cleanliness, amenities, and service provided by our team.Your kind feedback is greatly appreciated and motivates us to continue delivering the best possible experience to our guests.We hope to have the pleasure of welcoming you again on your next visit to Brussels.Kind regards,The Citadines Sainte-Catherine Brussels Team

Response from Property: Dear Guest,Thank you very much for your outstanding feedback.We are delighted to hear that you enjoyed our location, just a short walk from the Grand Place, as well as the cleanliness, amenities, and service provided during your stay.Your kind comments are truly appreciated, and we look forward to welcoming you back on your next visit to Brussels.Kind regards,Guest Service TeamCitadines Sainte-Catherine Brussels

Response from Property: Dear Guest,Thank you for your wonderful review and for highlighting your April 2026 stay in our studio. We are delighted to learn that you rated your experience 9.5 and appreciated our amenities, surroundings, and service, all of which met your expectations at the highest level.We are especially pleased that you enjoyed the short walking distance to the central location, as well as the variety of food options nearby. Your kind words regarding our friendly staff are truly valued and will be shared with the team.We also take note of your comments regarding cleanliness. Please rest assured that we continuously strive to improve in this area to ensure an even more comfortable stay for our guests.We sincerely thank you for your recommendation and look forward to welcoming you again in the near future.Yours faithfully,Management Team

Response from Property: Dear Guest,Thank you very much for sharing your wonderful review following your stay with us in August 2025. We are truly delighted to know that you had an outstanding experience, and we greatly appreciate your perfect scores across all categories — Amenities, Cleanliness, Surroundings, and Service.We are pleased that you enjoyed our convenient location near the metro, the warm hospitality of our team, and the complimentary coffee, tea, and water refilling station. It is also wonderful to hear that all our facilities met your expectations and functioned well throughout your stay.Your kind words serve as great motivation for our team to continue providing excellent service and memorable experiences to all our guests. We look forward to welcoming you again soon at Citadines.Warm regards,The Citadines Team

Response from Property: ear Guest,Thank you for sharing your feedback regarding your recent stay at Citadines Sainte-Catherine Brussels.We are pleased to hear that you found our location excellent and that our night shift front desk staff provided helpful service. However, we sincerely apologize for the inconvenience caused by the bathroom power switch and the non-functioning safe. These issues should indeed have been addressed prior to your arrival, and we appreciate you bringing them to our attention.We are glad that despite these inconveniences, you still found your stay worth recommending. Your feedback helps us improve our maintenance and service standards for future guests.Kind regards,The Citadines Sainte-Catherine Brussels Team

Response from Property: Dear Guest,Thank you very much for sharing your outstanding review following your stay in our One-Bedroom Apartment. We are truly delighted to read that your experience was excellent in every aspect and that you felt completely satisfied with the amenities, cleanliness, surroundings, and service.It is wonderful to know that you found your apartment nice, clean, and comfortable, and that our team made a positive impression through their helpfulness and respectful attitude. Your kind words will be shared with the entire staff, as they are a great source of motivation and pride for us.We are also pleased that you enjoyed the food offerings and felt reassured by our secure parking facilities. Providing a safe, welcoming, and high-quality environment for our guests is always one of our top priorities.Thank you for your recommendation. We look forward to welcoming you back again very soon and providing you with another outstanding stay.Kind regards,Citadines team

Response from Property: Dear Guest,Thank you very much for taking the time to share your kind review following your stay with us. We are delighted to read that you experienced our usual excellent standard and that everything met your expectations during your visit.We are especially pleased to hear that the early check-in was helpful and allowed you to settle in comfortably. It is wonderful to know that you found your studio spacious, very clean, and well equipped with everything you needed, as providing a comfortable and welcoming environment is always our priority.Your positive comments about the service are greatly appreciated and will be shared with our team, who take pride in ensuring each guest feels well cared for from arrival to departure. Knowing that you found no faults at all truly motivates us to continue delivering the best possible experience.We sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable and seamless stay.Kind regards,Citadines team

Response from Property: Dear Guest,Thank you very much for your wonderful feedback.We are delighted to hear that you had such a positive experience and that you would highly recommend us. Your kind words mean a lot to our team.We look forward to welcoming you back on your next visit to Brussels.Kind regards,Guest Service TeamCitadines Sainte-Catherine Brussels

Response from Property: Dear Guest,Thank you for taking the time to share your review following your recent stay with us in September 2025. We are pleased to learn that you had a very good overall experience and that you rated all aspects of your stay — including Amenities, Cleanliness, Surroundings, and Service — with an excellent score of 8 out of 10.Your kind comment “Super” is truly appreciated and motivates our team to continue delivering a high standard of comfort and service to all our guests.We look forward to welcoming you back for another enjoyable stay at Citadines.Warm regards,The Citadines Team

Response from Property: Dear Mr. Azmi, Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient and within walking distance to many of Brussels' sights.We sincerely apologize for the inconvenience caused by the absence of cleaning services and towel replacement during your short stay. We understand how this may have affected your comfort, particularly when traveling with family. Please note that for stays under 6 days, we do not provide cleaning service, but guests can always request additional towels and other amenities at the reception, which are provided complimentary.We also regret that the sofa bed did not meet your expectations. We will be reviewing this feedback with our team to ensure that we continually enhance the comfort of our accommodations.Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide an even more comfortable experience on your next visit.Best regards,Front Office Manager

Response from Property: Dear Prasela, Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent location, with easy access to the metro, nearby restaurants, and popular tourist sites. We’re also glad you appreciated the complimentary coffee and tea available throughout the day.We understand your concern regarding the decor, and we’re currently planning updates to enhance the overall experience for our guests. Your feedback is invaluable as we work to improve our services.We hope to welcome you back soon and provide an even more enjoyable stay.Best regards,Front Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your stay with us in July 2025. We are pleased to learn that you had a very good experience and appreciated our convenient location, clean room, and easy check-in process.We also take note of your ratings for Amenities and Service, and we value your input as it helps us identify areas for improvement. Please rest assured that your comments have been shared with the relevant teams to enhance our guests’ experience even further.We hope to have the opportunity to welcome you back for an even more enjoyable stay at Citadines.Warm regards,The Citadines Team

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your stay in one of our studios.We appreciate your positive comment about our location being within walking distance to the city, which many guests find convenient. However, we are extremely sorry to read about your experience with the service attitude at the reception, which you described as bad, terrible, and far below Citadines standards.We sincerely regret that you felt neither greeted nor assisted, that you were left waiting for more than one hour, and that you were expected to carry and wheel your luggage by yourself to the holding room. This perceived lack of service, absence of courtesy, and unwelcoming behavior are unacceptable and do not reflect the professionalism we expect from our team. We fully understand how disappointing this must have been and why you felt the experience was worse than hostels.Please be assured that your message to Citadines management has been heard. Your comments have been escalated and shared with the relevant teams for immediate review and corrective action. Guest welcome, support, and respectful interaction at reception are fundamental to our service values.Thank you for bringing these serious concerns to our attention. We truly regret that your stay did not meet your expectations and hope that, should you consider staying with us again, we may have the opportunity to restore your confidence through improved service and care.Kind regards,Management TeamCitadines Sainte‑Catherine Brussels

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your stay in our one-bedroom apartment.We appreciate your comments regarding your stay for four people for two days and are pleased to read that you found the apartment functional for four people and overall clean. We understand your remark that the room is not very big, especially when the sofa bed is opened, which limited the use of the small kitchen area, and that the toilet is a bit small.We also take note of your observation that the furniture and facilities are a bit old, and we thank you for highlighting this, as such feedback helps us identify areas for improvement. At the same time, we are glad that you appreciated our good location, with everything at a walkable distance, including being only around 12 minutes’ walk to the Grand-Place, which is indeed one of the strong points of our residence.Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable experience.Kind regards,Management TeamCitadines Sainte‑Catherine Brussels