Citadines Sainte-Catherine Brussels

Citadines Sainte-Catherine Brussels Reviews

Citadines Sainte-Catherine Brussels

Quai au Bois à Brûler 51, Brussels, Brussels-Capital Region, 1000, BelgiumView Hotel Details
Citadines Sainte-Catherine Brussels
Citadines Sainte-Catherine BrusselsCitadines Sainte-Catherine BrusselsCitadines Sainte-Catherine Brussels
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Citadines Sainte-Catherine Brussels

8/10
Very Good
46 review
Verified reviews
Location8.8
Amenities7.5
Service7.6
Cleanliness8.1
Filter by:
Sort by:
All reviews(46)
Positive reviews(43)
Reviews with photos/video(11)
Awesome rooms(9)
Awesome stay(8)
Near shopping area(4)
Convenient for shopping(4)
Negative reviews(3)
Mohammed Azmi
One-Bedroom Apartment
Stayed in Mar 2025
Family
26 review
5.5/10
Posted on Apr 7, 2025
We stayed at Citadines Sainte-Catherine Brussels for 2 nights. The location is definitely a plus – it’s convenient and within walking distance to many sights in Brussels. However, we were quite surprised to learn that there’s no cleaning service or towel replacement for short stays under 6 days. This made things a bit uncomfortable, especially when traveling with family. We booked a studio apartment for 4 people. While the main bed was okay, the sofa bed was not very comfortable to sleep on. We also didn’t take the breakfast option, so can’t comment on that. Overall, a decent stay for the location, but some of the amenities and comfort could definitely be improved.
Response from Property: Dear Mr. Azmi, Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient and within walking distance to many of Brussels' sights.We sincerely apologize for the inconvenience caused by the absence of cleaning services and towel replacement during your short stay. We understand how this may have affected your comfort, particularly when traveling with family. Please note that for stays under 6 days, we do not provide cleaning service, but guests can always request additional towels and other amenities at the reception, which are provided complimentary.We also regret that the sofa bed did not meet your expectations. We will be reviewing this feedback with our team to ensure that we continually enhance the comfort of our accommodations.Thank you once again for your comments. We hope to have the opportunity to welcome you back and provide an even more comfortable experience on your next visit.Best regards,Front Office Manager
Prasela
Stayed in Dec 2024
Couples
1 review
9.0/10
Great
Posted on Jan 13, 2025
The location is excellent. Next to Metro, lots of restaurants nearby and close to most tourist sites. Love the free coffee/ tea available all day. Only downside is it's a bit dated
Response from Property: Dear Prasela, Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent location, with easy access to the metro, nearby restaurants, and popular tourist sites. We’re also glad you appreciated the complimentary coffee and tea available throughout the day.We understand your concern regarding the decor, and we’re currently planning updates to enhance the overall experience for our guests. Your feedback is invaluable as we work to improve our services.We hope to welcome you back soon and provide an even more enjoyable stay.Best regards,Front Office Manager
Pamela
Stayed in May 2024
Couples
23 review
7.5/10
Posted on Jul 27, 2024
Location is within walking distance to city. But the service attitude at the reception was bad. So terrible that I cannot believe this is Citadines standard. Both staff treated us like we owed them a living, don't even bother to smile or greet guests. Left us hanging around without bothering to help for more than 1hour! Luggages, please carry by yourself, even to wheel it to their holding room..absolutely no service. Worst than hostels. Citadine management, I hope u are reading this.
Guest User
One-Bedroom Apartment
Stayed in Mar 2024
Family
14 review
8.5/10
Very Good
Posted on Apr 13, 2024
We stayed in an apartment for 4 people for 2 days. The room is not big but functional for 4 people. We didn’t use small kitchen area as there wasn’t enough space if we opened the sofa bed. Overall the room is clean, but a bit old for the furnitures and facilities. The toilet is a bit small too. But it’s in a good location, walkable distance to everywhere e.g. just 12min walk to the Grand-Place.
Guest User
Stayed in Sep 2024
Family
6 review
3.5/10
Posted on Dec 17, 2024
Rude reception, room was not clean, informed but reception just ignore. So disappointed
SL explore
Stayed in Dec 2024
Travel with friends
15 review
8.5/10
Very Good
Posted on Feb 1, 2025
The location is ok and the room is good with a comfortable bed
Response from Property: Dear, Thank you for your feedback. We’re pleased to hear that you found our location convenient and enjoyed the comfort of your room and bed.We always strive to provide our guests with a pleasant and comfortable stay, and your comments are greatly appreciated. We hope to have the opportunity to welcome you back soon.Best regards,Front Office Manager
Sophia Ashley
Stayed in Jun 2024
Couples
15 review
9.0/10
Great
Posted on Jul 24, 2024
The location is great! You have a square in front which has many restaurants and bars. It’s near the central station and minutes walk to the city center. The room was big enough. The downside is that, we could’t find the AC. They only have electric fan.
K.T.
One-Bedroom Apartment
Stayed in Jun 2024
Family
5 review
7.5/10
Posted on Jul 29, 2024
the location of the hotel is convenient as there are shops nearby but the hotel is not equipped with air conditioner , they just provided with a electrical fan.
rrezabaharin
Stayed in Jun 2023
Family
20 review
10.0/10
Outstanding
Posted on Aug 17, 2023
Best hotel i ever stayed in Brussels. Near to attractive places. Good deal for family!
Guest User
Stayed in Mar 2023
Family
1 review
9.0/10
Great
Posted on Apr 17, 2023
Good atmosphere in hotel, too expencive breakfast ( 17eu/person), but nearby are two stores,so 4 member family can eat all various breakfast for 10-15eu (in apartmant with kitchen) instead 68eu.
Anonymous User
Stayed in Mar 2023
Couples
1 review
10.0/10
Outstanding
Posted on Apr 10, 2023
Superb location with great connectivity to public transport. Rooms are clean with a practical kitchen. Free tea, coffee and water. Helpful staff. If only the room had a balcony - it would have been perfect. I happily recommend !!
LE
Stayed in Jun 2024
Couples
5 review
9.0/10
Great
Posted on Jul 23, 2024
nice and normal
Dawn
Stayed in Dec 2022
Couples
1 review
10.0/10
Outstanding
Posted on Jan 25, 2023
Really enjoyed our stay here. Had a studio apartment with everything you could need. Beside the metro and a close walk to grand place. Would highly recommend
Anonymous User
Stayed in Dec 2022
Travel with friends
14 review
8.0/10
Very Good
Posted on Jan 17, 2023
Good location near metro Sainte Catherine near shopping centre 500M from Grand Place have free coffee & tea side at lobby
Anonymous User
Stayed in Jul 2024
Couples
13 review
8.0/10
Very Good
Posted on Aug 17, 2024
Good Stay.