Ntak: Sz19000369, Kecskeméti u. 14, District V-Belvaros-Lipotvaros, Budapest, Pest, 1053, HungaryView Hotel Details
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Mercure Budapest Korona Guest Reviews
4.4/5
Very Good
96 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(96)
Positive reviews(34)
Reviews with photos/video(11)
Great location(12)
Awesome stay(10)
Easy to get around(8)
Convenient location(7)
Great service(5)
Negative reviews(1)
Guest User
Superior Twin Room
Stayed in Mar 2024
Family
1 review
3.7/5
Posted on Apr 2, 2024
Hotel was very central, 15min far from Gellert Thermal baths and the liberty bridge.
Breakfast was good.
Cleanliness of the room was average.
Response from Property: Dear Guest,Thank you for your feedback on Mercure Budapest Korona.I was very happy to read that you had a positive experience with us.We hope your next visit will be as pleasant as the previous one.Sincerely,Krisztián Varga
Guest User
Superior Double Room
Stayed in Sep 2024
Couples
1 review
3.0/5
Posted on Sep 13, 2024
The location of the hotel is good and convenience to everywhere, but the room size is very tiny, you don't space to move around
Response from Property: Dear Guest, thank you for sharing your feedback. Your comments are valuable to us as we strive to improve our services. We hope to welcome you back for a better experience. Warm regards, Henriette Viglási-VinczeFront Office Manager
Georgia
Art Appreciation Room
Stayed in May 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on Jun 9, 2024
I had a great experience with this hotel !
The location was excellent,food was great ,staff very nice and helpful,price great.
I will go back every time I’ll travel to Budapest!
The only negative aspect I could find is that it was a little dusty ,but that wouldn’t stop me to go back again
Response from Property: Dear Georgia, thank you for sharing your experience with us. We are delighted to hear that you enjoyed the excellent location, great food, and the friendly and helpful staff. We appreciate your feedback regarding the cleanliness and will ensure to address this matter. We look forward to welcoming you back on your next trip to Budapest! Warm regards, Krisztián Varga
YXZKSR
Superior Twin Room
Stayed in Jul 2023
Business travellers
23 review
5.0/5
Outstanding
Posted on Jul 22, 2023
Stayed here for a business trip. The location is very good, next to major metro/trams line and even AirPort Express bus. Room is clean and has all needed facilities for either business or leisure travel.
Anonymous User
Standard Twin Room
Stayed in Dec 2023
Family
22 review
4.7/5
Amazing
Posted on Dec 28, 2023
Very good location and nice amenities. The only exception is that the car park is costly, small and challenging.
iqjqkhqijjquna
Superior Twin Room
Stayed in Aug 2022
Travel with friends
5 review
5.0/5
Outstanding
Posted on Aug 15, 2022
Great hotel not far from the center of Budapest. Modern rooms and excellent price, considering I Have booked it last minutes after having been scammed on a past booking with a hotel that was not existing.
Guest User
Privilege Double Room
Stayed in Jan 2024
Couples
2 review
4.5/5
Great
Posted on Jan 9, 2024
Great location in the City
Response from Property: Dear Guest,Thank you for taking the time to write this lovely review. We are happy to hear you had such a great time and to hear you enjoyed our Mercure Budapest Korona Hotel. We hope to welcome you again. Warm regards,Krisztián Varga
Guest User
Superior Double Room
Stayed in Dec 2022
Couples
2 review
5.0/5
Outstanding
Posted on Jan 1, 2023
This hotel was perfect for a short break in Budapest! The room was extremely clean and full of useful essentials including shampoo, shower cap, body lotion, hair dryer, dressing gown, water etc! Really easy to access public transport and less than a 5 minute walk from the airport shuttle bus stop. I’d definitely stay again!
Guest User
Superior Double Room
Stayed in Jul 2024
Other
4 review
3.7/5
Posted on Sep 17, 2024
Its was ok.
Response from Property: Dear Guest, thank you for sharing your feedback. Your comments are valuable to us as we strive to improve our services. We hope to welcome you back for a better experience. Warm regards, Henriette Viglási-VinczeFront Office Manager
Guest User
Superior Double Room
Stayed in Apr 2023
Business travellers
72 review
5.0/5
Outstanding
Posted on Apr 25, 2023
Nice and clean hotel in the city centre, good for a short trip
Guest User
Superior Double Room
Stayed in May 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Good service attitude! There are no slippers and toothbrushes. You need to ask for toothbrushes separately from the front desk. The quality of breakfast is still very good. Fruits, bread🍞, milk, coffee☕, drinks, jam, sausages, etc.
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Response from Property: Dear guest, thank you for your valuable opinion. We love to hear your compliments on our service. Regarding slippers and toothbrushes, please understand that you need to contact the front desk to request toothbrushes. We are glad that you were satisfied with the quality of your breakfast. welcome next time. I wish you all the best. Krisztián Varga
재용
Superior Double Room
Stayed in Nov 2024
Business travellers
1 review
4.2/5
Very Good
Posted on Nov 11, 2024
The room was a little cold. It was disappointing that only one bottle of water was provided during the three nights. Other than that, I was satisfied with everything. The staff was friendly, and there was no problem with late check-in. The location was also great, and the croissants for breakfast were delicious.
Original TextTranslated by Google
Response from Property: Dear 재용, We appreciate your positive feedback and are delighted to hear you enjoyed our central location, friendly staff, and delicious breakfast. We apologize for the room temperature and limited water supply. Your satisfaction is our priority. Warm regards, Henriette Viglási-VinczeFront Office Manager
Jintianyeyaochaojikaixino
Superior Double Room
Stayed in Oct 2024
Couples
5 review
2.2/5
Posted on Oct 7, 2024
This is the first time I am so dissatisfied with a hotel that I have to write a separate review. If you want to stay in this hotel, you must read this review first and then think carefully before deciding!
Service: The service attitude of the front desk can be said to be very bad
Many hotels abroad require check-in at 3 pm, and we did not expect to check in early. But because our flight arrived early in the morning, we waited until 2 pm to ask if we could check in early, and the reply we received was no. But! Many guests who arrived later than us got the room card, so I went to the front desk to confirm again and again. The key point is that a white female front desk named Florina has a very bad attitude. She kept joking with the staff next to her and answered my questions carelessly! I ask, is the question I asked funny or did she think of something funny? Disgusting? I asked this front desk two or three times before and after, and the attitude was not good once. Really, we just say that if we don’t like this job, we can quit, and there is no need to disgust the guests who check in. In the end, we got the room at around 3.30, which was half an hour later than the normal check-in at 3 o'clock. The explanation I got was that the cleaning was too late? ?
Hotel room environment: Compared with hotels of similar price in Budapest, it is nothing good.
First of all, the room is not big, which is okay, after all, we already knew it before checking in. However, everyone must pay attention to the sloped ceilings in some rooms! The room was very depressing, so we went to the front desk to change a room. Yes, we found this front desk again, and the attitude was still bad. We seemed impatient when we asked to change rooms. In the end, we changed to a room with a small balcony, but the balcony was so small that only one person could stand and we had to notify the hotel to open the balcony window. And because of the balcony, the room, which was not big to begin with, became even smaller! In the end, I was too lazy to bother with it, so I just stayed for one night and left.
Breakfast: It was average.
There were few types of breakfast, and the taste was really average. If you want to stay in a hotel, you can choose not to order breakfast and eat outside. There are many restaurants nearby!
Finally, I still want to say that I did meet many friendly locals in Budapest, and this front desk may be just an exception.
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Response from Property: Dear Jintianyeyaochaojikaixino,Thank you for taking the time to share your experience. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the front desk service not meeting your expectations. Your feedback is very important to us, and we will address this matter immediately to improve our service attitude and procedures.We have also noted your suggestions about the room and breakfast, and the relevant departments will carefully review these issues to enhance the overall guest experience.Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Best regards,Henriette Viglási-Vincze
Avy P.
Superior Double Room
Stayed in Mar 2024
Couples
17 review
4.5/5
Great
Posted on Mar 24, 2024
The room facing the road is a bit noisy. The subway is right at the door, which is very convenient. The airport shuttle bus is just at the door. The room is not big, but it is not so small that there is no room to open the suitcase. It is okay when the price is not too expensive.
Original TextTranslated by Google
Response from Property: Dear Mr./Ms. Avy P., thank you for your valuable feedback. We're glad you enjoyed our hotel's convenient location. Hope you have a more pleasant experience next time you stay. I wish you all the best. Krisztián Varga
Guest User
Superior Double Room
Stayed in Sep 2024
Couples
4 review
4.7/5
Amazing
Posted on Sep 11, 2024
The location is just a few steps away from the MRT station (Exit A). There are many restaurants nearby. The room is clean and the overall comfort experience is good. Recommended!!
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您的寶貴意見。很高興您對我們的地理位置、房間乾淨度和舒適感印象良好。期待您再次光臨!敬祝安康Henriette Viglási-VinczeFront Office Manager