B11-B12, Jalan PKCAK 1, Pusat Komersial Cendana Hang Tuah Jaya, Bukit Baru, Melaka, 75450, MalaysiaView Hotel Details
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Sun Inns Hotel Ayer Keroh Guest Reviews
2.4/5
33 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location2.7
Amenities2.2
Service2.4
Cleanliness2.3
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All reviews(33)
Positive reviews(20)
Reviews with photos/video(4)
Amenities were average(6)
Negative reviews(13)
Anonymous User
Family Triple Room
Stayed in Sep 2024
Family
8 review
1.0/5
Posted on Oct 12, 2024
Bedsheets are terribly dirty. Room condition is also bad and dirty. Inform receptionist exchanged bedsheets or room immediately for me, he told me housekeeping went back, he can give me clean bedsheets and ask me exchange by myself
Really disappointed for attitude and service
6/9
Guest User
Premier Deluxe King Room
Stayed in Oct 2024
Couples
8 review
1.5/5
Posted on Nov 28, 2024
The bedsheet have spotted color. i dont know what it is. last min i change hotel. even tho i already done payment.
Senior Biker
Family Quadruple Room
Stayed in Jan 2025
Family
18 review
1.0/5
Posted on Feb 2, 2025
Water heater not working...
Electric Kettle also malfunction...
Response from Property: Dear Senior Biker, we apologize for the issues with the water heater and kettle. Our team will inspect and resolve these concerns to ensure a better experience for future guests.
Anonymous User
Deluxe Queen Room-No Window
Stayed in Nov 2024
Solo travellers
190 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Good place bto stay with your friend and family because its comfortable
RAYYAN AHMAD
Double Decker Room with No Window
Stayed in Aug 2024
Business travellers
1 review
2.5/5
Posted on Sep 16, 2024
Poor hotel and room not really okay service so slow internet like nothing
Guest User
Family Quadruple Room
Stayed in Mar 2024
Family
2 review
3.5/5
Posted on Apr 14, 2024
Perfect location. Easy to travel. Safele. Location near to shoplets easy to buy things. Overall is good experience.
ShidRich
Stayed in Oct 2023
Business travellers
5 review
3.0/5
Posted on Nov 6, 2023
Floor dirty without clean and electric soket plug burn
IBRAHIM
Stayed in Jan 2024
Couples
2 review
3.0/5
Posted on Feb 16, 2024
This hotel is in recovery process i believe, after C19 PKPs.
Even the towel is old one, a/cond & TV remotes not functioning- got to on manually☺️. A lot more RM injections needed to come back on foot, i believe.
Though, rooms are still fully occupied by guests. Location near/within Ayeh Keroh still attractive!
Hopefully can recover faster! Tq
ain_bellalisa
Stayed in Dec 2023
Family
12 review
2.2/5
Posted on Jan 25, 2024
Sorry the room is very dirty and smelly... there a no lift so need to use a long staircase very tired
Anonymous User
Deluxe Queen Room-No Window
Stayed in Oct 2024
Business travellers
22 review
3.0/5
Posted on Nov 29, 2024
So far so good
eriq basara
Family Triple Room
Stayed in Apr 2023
Business travellers
4 review
4.2/5
Very Good
Posted on May 14, 2023
good place to stay for business trip.Near to city and surroundings with facilities.Very friendly staff.Comfortable room
SLAnn
Family Triple Room
Stayed in Aug 2022
Family
1 review
1.5/5
Posted on Sep 11, 2022
1.Hotel condition dirty and not properly cleaned and maintain.
2. Room condition dusty and dirty
3. Mattress got spots, tear, dirty @ unwashed
4. Mold all over the room
5. Toilet dirty, mold, not properly clean
6. Floor sticky, dusty and dirty.
7. Curtain dusty and got missing part
8. Television not functioning at all
6/20
Anonymous User
Stayed in Nov 2022
Booked for others
16 review
2.5/5
Posted on Dec 29, 2022
Receptionist was very kind to help. However the room condition is very dirty. It is pretty if we look outside the building but inside is far below expectation. Need to repaint the hotel as the room looks like ******* hotel. Quite smelly due to mole on the floor. Pay for RM65 per room. I did not expect special treatment/facilities but at least keep it clean.