Crowne Plaza Penang Straits City Reviews

Name: Crowne Plaza Penang Straits City
Address: 4823-4824 2F, Jalan Pantai, Butterworth, Penang, 12000, Malaysia, 4823-4824 2F, Jalan Pantai, Overseas, Malaysia
Rating: 4.4

Crowne Plaza Penang Straits City

4823-4824 2F, Jalan Pantai, Butterworth, Penang, 12000, MalaysiaView Hotel Details

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Rooms and Guests

Crowne Plaza Penang Straits City Guest Reviews

4.4/5

Very Good

157 review

Verified reviews

Location4.2

Amenities4.4

Service4.3

Cleanliness4.6

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All reviews(157)

Positive reviews(148)

Reviews with photos/video(53)

Awesome stay(38)

Friendly staff(21)

Clean and tidy(20)

Awesome rooms(20)

Classy environment(7)

Nice sea view(7)

Great swimming pool(7)

Great location(6)

Negative reviews(9)

cheongyj6218

1 King Bed Standard City View

Stayed in Mar 2025

Couples

14 review

4.7/5

Amazing

Posted on Apr 7, 2025

New hotel, great location with many local restaurants within short distance. Comfortable stay.

Response from Property: Dear Cheong,Thank you for your feedback! We're delighted to hear that you enjoyed the location and had a comfortable stay. It’s great that you were able to explore the local restaurants nearby as well.We look forward to welcoming you back for another enjoyable experience!Warmest regards,Crowne Plaza Penang Straits City

Penang Kevin

1 King Bed Standard City View

Stayed in Feb 2025

Couples

25 review

4.0/5

Very Good

Posted on Mar 13, 2025

The hotel rooms are very modern style and very clean The breakfast has many choices..a highly recommended! Best hotel!!!

Guest User

Standard Room

Stayed in Jan 2025

Couples

34 review

4.5/5

Great

Posted on Mar 2, 2025

New and nice hotel. We arrived night due to late freight but keep waiting for check in due to system update. No drink/water to wait even asking for.

Maiyo

1 King Bed Standard City View

Stayed in Jan 2025

Business travellers

125 review

5.0/5

Outstanding

Posted on Mar 11, 2025

My second day at Crowne Plaza Penang Straits City was just as enjoyable as the first. The hotel’s modern design and new, upscale feel make it a great place to relax. The room remains clean, spacious, and comfortable, with all the amenities I need. The service continues to impress—friendly, efficient, and professional. The location is also convenient, making it easy to explore the area. Loving the fresh and contemporary vibe of this hotel. Definitely a solid choice for a new and modern stay in Penang!

Guest User

2 Twin Beds Standard City View

Stayed in Jan 2025

Couples

13 review

4.2/5

Very Good

Posted on Feb 18, 2025

Brand new hotel, with comfortable beds and great rooftop pool! The room was very good with dressing room area, great shower and clothes steamer, which was an excellent extra. The breakfast has an excellent choice and very good. However, the food in the restaurant in the evening although tasty it was served lukewarm and disappointing. There was a minor issue with electrics, which was dealt with quickly and excellent customer service from the staff. Although the hotel is new and good value, the area is up and coming, the stay was good and would recommend.

Response from Property: Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear you enjoyed the comfort of our rooms, the rooftop pool, and the extra amenities like the dressing room area, shower, and clothes steamer. It’s also great to know that you were pleased with our breakfast selection and the overall customer service provided by our team.We sincerely apologize for the experience you had with the dinner temperature, and we’ll make sure to review this with our restaurant team to improve the quality of food presentation. We also appreciate your understanding regarding the minor issue with the electrics, and we’re happy it was resolved swiftly.We’re excited that you found the hotel to be good value and would recommend it despite the area still developing. We look forward to welcoming you back in the future and providing an even better experience!Warmest regards,The Crowne Plaza Penang Straits City Team

Issaz Chan

2 Twin Beds Standard City View

Stayed in Jan 2025

Family

1 review

4.5/5

Great

Posted on Feb 10, 2025

Overall, the hotel staycation was a great experience. The hotel is new with a modern design, and the rooms are clean and well-maintained. However, one downside was the parking fee of RM6, which was charged after checkout when leaving the hotel.

Anonymous User

1 King 1 Bedroom Suite City View Lounge Access

Stayed in Jan 2025

Couples

5 review

4.0/5

Very Good

Posted on Feb 13, 2025

Crowne Plaza Penang Straits City is a promising new hotel with commendable facilities and a pleasant atmosphere. While there are areas for improvement in service consistency and location accessibility, many guests have enjoyed their stays and appreciated the hotel's modern offerings. It stands as a solid option for those looking to explore Penang while enjoying comfortable accommodations.