Sure Hotel by Best Western Caen Memorial

Sure Hotel by Best Western Caen Memorial Reviews

Sure Hotel by Best Western Caen Memorial

9 Rue Karl Probst, Caen, 14000, FranceView Hotel Details
Sure Hotel by Best Western Caen Memorial
Sure Hotel by Best Western Caen MemorialSure Hotel by Best Western Caen MemorialSure Hotel by Best Western Caen Memorial
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Sure Hotel by Best Western Caen Memorial Guest Reviews

4.3/5
Very Good
57 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(57)
Positive reviews(41)
Reviews with photos/video(3)
Negative reviews(6)
Ian
1 Queen Bed, Non-Smoking, Executive Room, Sofabed for One Person, Courtesy Tray, Espresso Machine
Stayed in Apr 2024
Family
5 review
4.0/5
Very Good
Posted on May 16, 2024
Enjoyed staying at the hotel which never let me down as a brand of Best Western, the room was spacious and clean, the staff were friendly and nice. The only issue was the shower did not has its enclosure so the floor of the toilet could be wet and slippery that can create health and safety concerns.
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in May 2024
Business travellers
1 review
4.5/5
Great
Posted on Jun 2, 2024
PISCINE NON COUVERTE
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Thanks
Guest User
Stayed in Jan 2023
Couples
1 review
4.0/5
Very Good
Posted on Feb 18, 2023
Hotel and pleasant staff reserved for the swimming pool, but closed until April and nothing indicated on the site.
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Guest User
Stayed in Aug 2022
Business travellers
4 review
3.2/5
Posted on Sep 21, 2022
Correct and its facilities fulfill the utility function of the occasion.
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Guest User
Stayed in Feb 2022
Family
1 review
3.7/5
Posted on Apr 7, 2022
Hello, reservation 1 month before for a twin bed room for my son and me. on our arrival no room of this type available therefore obligation to pay another room 170 euros for 2 days! it is completely intolerable! it is obvious theft. The first night the hotel welcomed a school group, forced to ask for calm by calling the reception at 10 p.m. the children were shouting and running in the corridors. at 5.50 euros for breakfast, you will only find frugality, no choice and low-end products. The staff is however very friendly but the experience is unacceptable. at the end of the stay you are offered a bill to be paid with half of the bill already paid on arrival... Traveling a lot with my company, this is the most unpleasant experience in a hotel that I have ever had.
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Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jul 6, 2024
Personnels très sympa, réactif et professionnel Hotel très agréable et super bien décoré Restaurant très bon Nous avons passé 2 nuits chez vous Et le personnel toujours Souriant, très aimable. Merci beaucoup pour ce super séjour.
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neilrL59SA
Stayed in May 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 14, 2024
What a fantastic stay! We stayed with a large group that was attending the 80th anniversary of D-Day. Verhtung and his staff went to enormous lengths to make our stay special. The rooms were spacious to European standards and had all been recently updated. Both the buffet breakfast and dinners exceeded our groups high expectations with a special surprise on both elegance and taste. But most of all, the staff was superb. From Maxime at the desk to Theo in the bar and of course Nolene, Alexandra and Myriam in the restaurant, each one of them took great effort in ensuring our stay was special. Bravo friends - We will be back again!
Chris B
Stayed in May 2024
Family
3.0/5
Posted on Jun 13, 2024
Lovely hotel very clean beds comfy went on leger battlefield staff lovely no kettles in rooms just strange coffee machine swerve the leger meal deal the food is awfull suitable for disabled very expensive bar 9 euro for a beer which is ridiculous
Response from Property: Dear Sir, Thank you for taking the time to share your experience. We are delighted to read that you appreciated the cleanliness of our hotel, the comfort of the rooms and the courtesy of our staff. We take good note of your remark concerning the absence of a kettle in the rooms. Although we have opted for coffee machines, we understand that this may not be suitable for all our guests. Regarding your experience in the restaurant, it is a real disappointment for our team to read that nothing was to your taste. We do our best to delight our guests with carefully prepared dishes using local, quality produce. We regret that our culinary offer did not satisfy you. As far as the bar is concerned, we offer 6 types of beer, 2 draught and 4 bottled, with a base price of €5.50. Depending on your choice and the type or volume of the drink, the price will vary. We hope to have the pleasure of welcoming you back to Caen, and we will do our utmost to offer you an even more satisfying experience. Management team Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20
AnneJ1959
Stayed in Mar 2024
Couples
3.0/5
Posted on Apr 17, 2024
Was here on a Leger tour to see the DDay landings. The hotel itself was fine , however the food was abysmal! Because we had prepaid for our meals via Leger we had the choice of two meals, where as if you ordered off the menu the choices were vast We both choose the chicken breast on mushroom sauce, but it was inedible and served with a weird pasta bake thing.
Response from Property: Dear Anne We are delighted that the hotel lived up to your expectations. However, we are sorry to hear that you were not satisfied with our restaurant offer. Our aim is to offer a cuisine based on local products. It would appear that the choice of meals included in your package was not to your liking, and we take good note of this. We make sure that each customer finds a dish to their taste and our menu is constantly evolving. We hope to have the opportunity to welcome you again so that you can discover the other facets of our gourmet and traditional cuisine. Estelle - General Manager Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20
Nick W
Stayed in Feb 2024
Travel with friends
4.0/5
Very Good
Posted on Mar 1, 2024
The hotel is going through a full refurbishment. Our room 114 was like brand new and so was the reception area and restaurant. Sadly the pool is not finished yet. Impressed with the cleanliness, the mattress and the quality bedding. We had four lovely comfortable nights here. Very good quality food. Extremely friendly and helpful staff. An excellent budget hotel.
Response from Property: Dear Sir, What lovely feedback you have given us, and a big thank you from the whole team, who are touched by your kindness! We are delighted that you have highlighted the renewal of the establishment following the recent refurbishment. Everything has been designed around a modern, cosy decor to make you feel just as at home! Your comment on the comfort of the room and the quality of the bedding is extremely pleasing. The swimming pool is also being refurbished and will reopen in April. We hope you have been able to enjoy the ideal location of our hotel to discover the cultural life of Normandy and visit the tourist sites of the region. We look forward to seeing you again, Estelle - General Manager Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20
Guest User
Stayed in Apr 2023
Other
3.0/5
Posted on May 27, 2023
Base hotel choice for French Normandy tour visit. We choose this countryside style hotel for basement of our 5 days trip around Normandy area. Driving into coastal areas mornings, and back until evenings, this basic hotel was a practical choice for us. Easy to start & return back, even it got dark one evening. Hotel itself needs some kind of update but still all was functioning well. Best was friendly & helpful staff. Lot of Parking places. Only what I wished was bar/restaurant not so good sortiment / opening. Thus it have 24/7 service at entrance hall.
Guest User
Stayed in Dec 2022
Business travellers
4.0/5
Very Good
Posted on Jan 30, 2023
Comfortable, very nice appearance when you enter the hotel, the bed was wonderful, very very comfortable (one of the best I've had). The bathroom was very nice, however the floor was of poor quality and hides water problems that spread a bit in the bedroom when you take a shower. Overall nice, the personnel is very kind and helpful.
Guest User
Stayed in Jun 2022
Couples
4.0/5
Very Good
Posted on Jul 18, 2022
This was a nice hotel, the room was very small for a 3 day stay, the bathroom was strange, there was a glass shower screen but it was up the opposite end of the shower so the shower wet everything in the bathroom, I’m not sure what the screen was for? Every thing got so wet. The food was the best thing about this hotel. Very well cooked.
Guest User
Stayed in Sep 2023
Couples
1.0/5
Posted on Oct 22, 2023
I booked this hotel with a wonderbox whose theme was hotel and spa. I only learned upon arrival that the hotel was under renovation, and that therefore, among other things, the swimming pool was closed. If I had known this information beforehand, I would have moved on. Furthermore, the cleanliness of the establishment leaves more than to be desired as shown in the published photos. We stayed two days and at no time was the common areas vacuumed. The only positive point of this hotel is a friendly and compassionate welcome. I was obviously not the only one to complain about this establishment during our stay because for a three-star there was no hairdryer in the rooms. I'm obviously not talking about the wallpaper which is fraying and the heating which doesn't work... fortunately the bedding was good, that's always it. I also plan to complain to Wonderbox about this establishment.
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