Hotels Near Ultrafemme - Plaza Caracol in Cancun

Our flight was cancelled.. CUN＞JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!

The hotel is simple, very clean, the rooms are as shown in the photos and all the staff is very friendly. We enjoy our stay in the hotel completely, it has a very good location, we stayed almost everything, separated it in a safe area and with all that is required at hand: hospital, market 28, banks, restaurants, shops oxx, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable and very comfortable.

It was better than the review. There's Walmart supermarket connected to lobby, so easy to grab foods, milks, gifts... Also, all the hotel counter abd service people are nice. My room was quiet and yes you can hear if people close door really hard but it can happen to any hotel. There's separate Air conditioning so room was cool. You can control the temperature. Also There's pizza restaurant and rental car service in the lobby. Very convenient location overall.

Overall we had a good stay. The hotel hosted our event of the Motosurf World Cup so I'm sure they have a lot of extra people then usual. With that being said there could have been more seating but I think we just had a lot of people there for the event. Bedroom provided ALOT of clothing storage space, beds were comfortable, a ceiling fan, daily room service (possibly twice daily on several occasions without asking), the rooms were just lovely overall. The staff were all very welcoming from cleaning crew, front desk, Gilberto and Moises always there for you when you needed help with bags, transpiration or a friendly face. There is an excursion office located in the hotel just a little off from the lobby. 3 kitchens to order from inside the hotel as well. (Common area) Located on the 12th floor there is a beautiful Gym with separate men and women sauna and indoor jacuzzi. (S floor) meeting and event rooms The hotel is conveniently located next to a shopping mall with plenty of dining options, shopping, OXXO (similar to 711), movie theatre, zip line, food court up top, a gym and so much more. We honestly went out to dinner every night here. ***** DO NOT GO TO Catina Kitchen Lat. 20. They literally looked at us Americans and saw dollar signs and made ordering extremely difficult as if they've never dealt with tourists before. We even spoke Spanish and the entire meal was just a really bad experience. *** Highly recommend CAO and Montemare Everything looks high end and food quality is, but the prices were so cheap it was just a fantastic experience to splurge with amazing meals and not break the bank. Masks were still worn around dining room and buffet, other than that not necessary. They have a little shop in the lobby that's nice for minor things and those forgotten items. Don't ask them to change the color or bend down extra, she gave me attitude because I asked her for a NON pink toothbrush for my boyfriend ”bro your really going to make me bend down again” .... Bro?!? (I'm a female and by no means a bro) I couldn't believe it more funny than anything. This hotel is more of a business luxury vibe, not a Cancun party hotel. Yet very nice if you like to come ”home” to tranquility. Thanks for hosting all of us!

Sure, this place is super cheap for an all-inclusive....but read the title again. YOU DON'T EVEN GET WHAT YOU PAY FOR. You could stay at a cheap hotel down the street and get a better value than you do here. Pictures look nothing like the real deal. Beach....what beach?! Two pools, both filthy. We even dubbed one of the pools as the ”hair pool”. The room is minimal. No fridge, microwave, hair dryer, or ice machine. Gym was closed, washer and dryer in building were out of service. The wifi only works in the lobby where there are sales people constantly harassing you. Literally will chase you down to try and sell you day trip deals. Most of the staff were rude and didn't speak much English. Other then the bartenders. They were cool. Shout out to Genner. He was the best and he worked his tail off. And we were the only ones who left him a tip! One bartender for a full house is ridiculous. The food was mediocre and little options. Had to get there early before it was all picked through. Needless to say, we spent most of our time away from the resort and even spent extra money on food and drinks away from the resort because it was that bad. I would never go back here and would highly recommend looking elsewhere if you are considering staying here. You'll spend a couple hundred extra dollars on food and drinks in other places anyways!

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

Upon arrival we were greeted with Champagne! That’s always major we love the feel of luxury. Check-in was brief and to the point. However as we were being shown the property we were being pitched for an upgrade to Xhale which would me our room and amenities would change. We were interested initially but quickly learned the appointment to upgrade would be a timeshare pitch. Immediately we called to decline. The Xcelerate ocean view room was perfect. All the luxurious amenities were a plus including the ability to play music in the bathroom via Bluetooth. The open shower was heavenly with two full stream shower heads from the ceiling. Everything is definitely electronic in the room. You even request room service from electronically. The bar drinks was strong and close proximity on the property. The food was good. We only tried the Italian which was a great experience. The server was amazing. Prepare to party on schedule because often times the music would not stop at the pool when we wanted to turn down from shopping all day. If you’re considering I would say go, I would visit the property again in the future.

Staying at the Royal Haciendas was such a pleasure. Our Concierge Joe treated us most kindly. My daughter and I enjoyed the suite we stayed in on the 4th floor. The view was spectacular. The food was tasty, especially the ribeye steak in the Los Murales restaurant. The staff was soo very friendly and courteous. They deserve every tip possible ! I especially enjoyed relaxing in the whirlpool oh, yes and watching the waves from the LaPalapa restaurant where Oscar and Uriel served us very well. Room service was great too and so was our “ maid” Edith. I hope we get her again the next time we go. I relaxed this time versus attend all the activities and events so maybe more next time. Off to the Royal Sands, hopefully next 😬😬.

Excellent stay. Beautiful rooms and views. Love the food and entertainment. The service is awesome. The only amenity missing was a microwave to heat food. However I will definitely stay there again.

We had a wonderful time. The hotel was very clean. They had five different pools. You had an option of getting alcohol. If you wanted with food it was right by the beach. It was in a very good location. Alan was also very helpful and yeing thank you for making this stay awesome