Tianchengtiancheng
June 30, 2023
Unspeakable negative review experience (first negative review)
Just after checking in, I was told that "the toilet in the bathroom of the guest room is currently unavailable, and our pipeline is under maintenance." I was shocked, and this is the first time I have encountered a hotel bathroom that cannot be used. Asked when it would be available, and was told at 19:00 (around 18:30 at the time), it wasn't long before I saw the time, so I went upstairs to check in first. At 19 o'clock, the toilet was still out of water and could not be used. I called the front desk and was told that it would be restored at 20 o'clock. Is it too much? Can't use the toilet in the hotel? After calling several times, water was finally available in the early 20s.
Before 7:00 the next morning, the sound of renovation resounded through the room, and the electric drill, sledgehammer, and head were about to be shaken off throughout the morning, and the sound didn't stop for a moment. Is it written on the reservation page that it is under renovation? Guests who check out early can accept rebooking. The sound is really loud, and it feels like the electric drill is on the top of the head. I can’t work at all in the morning, let alone work. Can only check out early.
When I checked in, I was asked to add 49 yuan for breakfast. When I checked out, I found that the order booked by Ctrip stated that an additional 30 yuan was added for breakfast. After asking the front desk, a lady who looked like a manager took my mobile phone to take a picture, and told the service staff to contact Ctrip. Later, I refreshed again, and sure enough, the 30 yuan breakfast was gone. All in all, a very speechless family.
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