Tengrui Center at the head of Hanjiang Bridge, Xiangqiao District, Chaozhou, Guangdong, ChinaView Hotel Details
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Guest Reviews of Crowne Plaza Chaozhou Riverside
9.4/10
Outstanding
6876 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.3
Cleanliness9.5
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All reviews(6876)
Positive reviews(6740)
Reviews with photos/video(2214)
Friendly front desk staff(713)
Delicious breakfast(611)
Fantastic river view(425)
Close to scenic area(172)
Clean pool(102)
Great swimming pool(102)
Delicious buffet(72)
Negative reviews(136)
Guest User
1 King Standard Guangji Bridge View
Stayed in Sep 2025
Couple
13 review
10/10
Outstanding
Posted on Oct 14, 2025
I had a wonderful stay at the Crowne Plaza Chao Zhou Riverside because of its strategic location for Guang Ji Qiao lighting show from my window. The staff were friendly and attentive, namely Miss Jenny Zhang, who served us promptly at the counter. Another guy, Mr Tom Fang, took hiring and calling for the 'Didi travel' to and fro for our dinner. Moreover, Mr Jason Chen,who is the 值班经理 also acted friendly, deligent, helpful, and professional in his services for our stay and tour. In fact, we appreciated it very much for such a warmth hospitality. Besides, the room was clean and conducive, and the facilities were excellent. We especially enjoyed the relaxing atmosphere here. Thank you for making our stay pleasant and memorable. We look forward to returning soon and introduce to friends and relatives as well.
6/10
Response from Property: Dear Guest,Thank you so much for choosing Crowne Plaza Chao Zhou Riverside and sharing your wonderful stay experience with us. We're delighted that you had a great time here.We're glad you were impressed by the strategic location, allowing you to enjoy the Guang Ji Qiao lighting show from your room. Also, we're extremely pleased to hear your kind words about our staff, Miss Jenny Zhang, Mr Tom Fang, and Mr Jason Chen, the Duty Manager. Their friendly, attentive, and professional services are exactly what we strive to offer to every guest. We will surely convey your high praise to them, which will no doubt encourage them to keep up the good work.We're glad you found the room clean and comfortable, and the facilities excellent. Your positive feedback is a great motivation for us to continuously improve.Thank you again for your stay. We're looking forward to your next visit and hope your future travels are filled with more pleasant memories. We sincerely hope that your friends and relatives will also enjoy their stays here as much as you did.Best regards,Jane Zhang General Manager of Crowne Plaza Chao Zhou Riverside
Guest User
2 Double Standard Mountain View
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 16, 2025
We thoroughly enjoyed our stay. The hotel's location offers fantastic views, and the atmosphere is so relaxing. The staff deserves high praise for their genuine warmth, especially Kai小楷 at the front desk. His cheerful attitude and eagerness to help were above and beyond. We can't wait to return!
Response from Property: Dear guest! Thank you for choosing Crowne Plaza Chao Zhou Riverside and sharing your wonderful stay experience with us. We're delighted that you thoroughly enjoyed your time here, being satisfied with the hotel's location, the fantastic views, and the relaxing atmosphere. We're extremely gratified that you highly praise the genuine warmth of our staff, especially Kai Xiaokai at the front desk. His cheerful attitude and eagerness to assist indeed represent our service tenet. We'll definitely convey your compliment to him. We'd like to recommend the Chaozhou Guangji Bridge which is about 1.4 kilometers away from the hotel. As one of the four famous ancient bridges in China, it has a unique "bridge - removing - after - crossing" scene every day, which is really worth a visit. Looking forward to seeing you again! Wish you all the best in your future travels! Jane Zhang General Manager of Crowne Plaza Chao Zhou Riverside
Luaaa
2 Double Standard Mountain View
Stayed in Aug 2025
Other
11 review
10/10
Outstanding
Posted on Sep 18, 2025
I never expected that trying Chaoshan 'poison' (a local delicacy) in Chaozhou would lead to such an upset stomach, keeping me cooped up in my room all day. I ordered takeout, and thankfully, a robot delivered it to my door. When Arthur (I forgot how to spell his name), a hotel staff member, answered my call, he noticed my voice sounded weak and kindly inquired about my condition. He then thoughtfully brought me a bowl of plain congee. That was incredibly considerate of him. That act of kindness alone is enough for me to choose Crowne Plaza again on my next trip to Chaozhou.
Original textTranslated by Google
Response from Property: Dear guest, hello! We are very sorry to learn that you suffered from gastrointestinal discomfort after trying the local food and were unable to fully experience the charm of Chaozhou. We are deeply distressed. We are glad that the hotel’s robot room service can provide you with convenience. We are even more pleased that Arthur noticed your discomfort over the phone and delivered white porridge in time. This thoughtfulness is exactly the care we hope to convey, and we will convey your gratitude to him. We are happy to recommend the Jao Tsung-I Academy, which is about 4 kilometers away from the hotel. Next time you come to Chaozhou and feel well, you may wish to experience the cultural heritage of the master of Chinese studies. We look forward to your visit again. By then, we will be able to recommend more suitable local food for you. I wish you good health and a pleasant journey! Feng Weigang, General Manager of Crowne Plaza Chaozhou Tengrui
M469153****
1 King Premium Mountain View
Stayed in Aug 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 16, 2025
Our room offered a fantastic view, overlooking a significant portion of Chaozhou, and was spotlessly clean, ensuring a very comfortable stay. The service was excellent, and we appreciated the thoughtful touch of an air purifier. Its perfect location, right next to Chaozhou Ancient City, makes it the top choice for anyone visiting Chaozhou. Overall, a truly amazing experience!
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Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並分享您愉快的住宿體驗。我們很高興得知您對房間視野、清潔程度、服務以及空氣凈化器配備都十分滿意,優越的地理位置也讓您遊玩便捷。我們致力於為每一位賓客打造舒適的入住體驗,您的認可就是對我們最大的鼓勵。我們樂意為您推薦距離酒店約1.2公里的潮州韓文公祠,它是紀念唐代文學家韓愈的重要場所,文化氛圍濃厚。期待您再次光臨!願您生活順遂,萬事勝意!潮州騰瑞皇冠假日酒店總經理 馮衞廣
M53793****
2 Double Standard Mountain View
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Sep 4, 2025
This truly is a top-notch hotel that I specifically chose. It's well-appointed, spotlessly clean, and comes with all the necessary amenities. Its location is perfect, just across the Hanjiang Bridge from the ancient city, making it incredibly convenient for exploring. I highly recommend trying the breakfast! They offer exquisite Chaoshan specialty dishes that are beautifully presented and taste amazing. My little one absolutely loved it! Aurora at the front desk was incredibly warm and welcoming, providing truly exceptional service!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並與我們分享了您愉快的住宿體驗。我們很高興酒店的齊全配備、乾淨整潔以及便利的地理位置讓您滿意,也很開心早餐深受您家小盆友喜愛,同時前台 Aurora 的熱情服務也得到了您的高度評價。我們樂意為您推薦距離酒店約 0.8 公里的潮州慧如公園,標誌性的摩天輪遊樂區,家庭出遊打卡好去處!期待您的再度光臨!風月好看,人間浪漫,願世間萬物予您欣喜明媚!潮州騰瑞皇冠假日酒店總經理 馮衞廣
M526502****
1 King Standard River View
Stayed in Jul 2025
Couple
15 review
10/10
Outstanding
Posted on Aug 29, 2025
My stay at the Crowne Plaza Chaozhou on this trip truly impressed me! Its location is superb, right by the Han River, and very close to attractions like Paifang Street and Guangji Bridge. The rooms are clean and spacious, and my river-view room with its floor-to-ceiling windows offered an unbeatable panorama. I could take in the beautiful scenery of the river and Guangji Bridge right from my bed. Breakfast was excellent, offering a wide array of authentic Chaozhou delicacies. Belle provided incredibly thoughtful service, and I'll definitely choose this place again on my next visit!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並與我們分享了您愉快的住宿體驗。我們很高興您對酒店的地理位置、房間景觀、早餐以及 Belle 小姐姐的貼心服務都感到滿意。我們會將您的好評傳達給 Belle,激勵她繼續保持優質服務。我們樂意為您推薦距離酒店約 0.5 公里的潮州泰佛殿,仿泰國雲石寺的建築,在潮州感受東南亞風情!期待您再次回來,願您一路順風!潮州騰瑞皇冠假日酒店總經理 馮衞廣
XiaojiaCAPTAIN
1 King Standard Guangji Bridge View
Stayed in Jul 2025
Solo traveller
17 review
9.2/10
Great
Posted on Aug 29, 2025
I booked the Yongji Bridge view room this time, and the view truly lived up to expectations. It offered an expansive, unobstructed panorama, making it truly delightful to take in the scenery. The room was a comfortable size, providing ample space for daily activities without feeling cramped.
The front desk staff were excellent, and the entire service team was quite friendly. Communication and handling of requests were smooth. Additionally, the hotel's facilities appeared quite new and didn't feel outdated when in use, contributing to a pleasant experience.
However, there was one minor drawback: I found some hair in the room upon check-in. While other aspects of cleanliness were satisfactory afterwards, the hotel still needs to pay more attention to detail during the cleaning process.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並與我們分享了您的住宿體驗。我們很高興您對房間景觀、面積、前台及整體服務團隊的態度以及酒店設施感到滿意。對於入住時房間發現衞生的問題,我們深表歉意,已將此問題反饋給客房清潔團隊,會加強管理,確保此類情況不再發生。我們樂意為您推薦距離酒店約 3 公里的潮州牌坊街,是集非物質文化遺產、傳統工藝、特色小吃等為一體的文化古街,走一趟牌坊街,便可瞭解潮州古城的前世今生!期待您的再次光臨!山河遼闊,人間值得,願您旅途愉快!潮州騰瑞皇冠假日酒店總經理 馮衞廣
M20815****
1 King Premium Mountain View
Stayed in Jul 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Aug 27, 2025
Back in my hometown for summer vacation, I finally booked this hotel I'd heard so much about. A helpful staff member at the front desk upgraded me to a river view room with a magnificent view of Xiangzi Bridge. I honestly have to say, even locals would be blown away by this vista! The overall experience was superb. The hotel is well-appointed and spotlessly clean. Its location is fantastic too, just a short walk across Hanjiang Bridge to the ancient city. I highly recommend it to any tourist visiting the area!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店並分享愉快住宿體驗。很開心本地的您也對景觀如此滿意,我們也會繼續保持酒店的整潔與配備的完善。我們樂意為您推薦距離酒店約 1.4 公里的潮州廣濟橋,中國四大古橋之一,每天更有“過河拆橋”的獨特景觀,值得您移步一遊!期待您再次回來!祝您一路順風!潮州騰瑞皇冠假日酒店總經理 馮衞廣
M53662****
1 King Standard Guangji Bridge View
Stayed in Jul 2025
Couple
18 review
10/10
Outstanding
Posted on Aug 26, 2025
The views were absolutely stunning, making for a fantastic experience. Despite being on the 34th floor, the elevators were surprisingly efficient. They even have EV charging stations on B1, including slow chargers! However, the location was a bit tricky to find, and it took me a while to locate the hotel. Nevertheless, staying in this area is much more comfortable than being in the old town.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並與我們分享了您對酒店房間景觀的滿意之情。得知 34 樓的高度也沒影響您的體驗,且充電樁的配備讓您感到便利,我們很開心。位置稍難找的問題我們會想辦法改進。我們樂意為您推薦距離酒店約 0.8 公里的潮州慧如公園,標誌性的摩天輪遊樂區,家庭出遊打卡好去處!希望您在這裏的每一刻都能成為美好的回憶,期待再次相會!潮州騰瑞皇冠假日酒店總經理 馮衞廣
linazoucn
2 Double Standard Mountain View
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 26, 2025
This hotel truly exceeded my expectations; both the view and location were absolutely superb. When traveling, I always prefer to book IHG properties. A big thank thank you to the front desk staff for the complimentary upgrade to a Guangji Bridge view room, which allowed us to enjoy the Guangji Bridge light show directly from our room. As IHG members, we also received complimentary mini-bar access and late check-out. Thank you, Crowne Plaza, for making our Chaozhou trip so memorable.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並與我們分享了您愉快的住宿體驗。能讓您有一個難忘的潮州之旅,我們深感榮幸。我們很高興您對酒店的景觀、位置,以及IHG會員權益都非常滿意。我們樂意為您推薦距離酒店約8公里的潮州淡浮院,那裡融合了自然景觀與文化藝術,是個不錯的勝地!期待能夠再次為您服務!祝您在未來的日子裏,快樂常伴,幸福相隨!潮州騰瑞皇冠假日酒店總經理 馮衞廣
Hukoumuzhi
2 Double Standard Mountain View
Stayed in Jul 2025
Couple
70 review
10/10
Outstanding
Posted on Aug 28, 2025
It was sunny and scorching hot (25-35°C). We drove from Yujing State Banquet, leaving at 2:10 PM and arriving at Tengrui Crowne Plaza at 6:55 PM. The doorman provided excellent service! The front desk staff in the lobby were very friendly and welcoming. We had dinner at the Hanjiang Tide Chinese Restaurant on the 3rd floor. The dishes were superb, and the service was very attentive.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對潮州騰瑞皇冠假日酒店的評價。得知門僮、前台服務員以及中餐廳的服務和出品都讓您滿意,我們深感榮幸。我們樂意為您推薦距離酒店約 0.8 公里的潮州慧如公園,標誌性的摩天輪遊樂區,家庭出遊打卡好去處!期待與您再次相遇!祝您在旅途中遇見更多美好,生活如意!潮州騰瑞皇冠假日酒店總經理 馮衞廣
Zhouxiaofu1213
2 Double Standard Mountain View
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 16, 2025
The service was incredibly welcoming. The hotel was very thoughtful, upgrading us to a suite upon seeing we had two young children. We happened to arrive in Shantou during a typhoon, and the lobby continuously displayed the typhoon's real-time path, which was very helpful. Housekeeping was also very thorough. We would definitely choose to stay at the Sheraton again.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing the Crowne Plaza Chaozhou Tenry and sharing your accommodation experience with us. However, I need to correct that you are staying at the Crowne Plaza Chaozhou Tenry. We are very happy to provide you with warm and considerate service, which is our initiative to create a safe and comfortable experience for our guests. We will continue to maintain this intention to ensure that every guest is satisfied. We are happy to recommend the Chaozhou Thai Buddha Temple, which is about 0.5 kilometers away from the hotel. It imitates the architecture of Thailand's Yunshi Temple and allows you to experience the Southeast Asian style in Chaozhou. We look forward to seeing you again! I wish you and your family a happy life and safe and smooth journeys in the future! Feng Weigang, General Manager of Crowne Plaza Chaozhou Tenry
M483100****
1 King Standard River View
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 11, 2025
We booked a garden view double room and a river view king room online. Aurora at the front desk, noticing we were traveling with elderly and children, generously upgraded our garden view double room to a river view king room free of charge. She also thoughtfully arranged for both rooms to be adjacent. Aurora was truly lovely and incredibly helpful, always responding to our questions promptly. The rooms were spacious, and both the cleanliness and service were of five-star quality. We had a fantastic experience overall!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並與我們分享了您愉快的住宿體驗。我們很高興得知您對房間大小、衞生服務的五星級標準感到滿意,同時也為前台小姐姐Aurora貼心安排房間、及時回覆問題且人美心善的服務獲得您認可而倍感欣慰。我們會將您的好評傳達給Aurora 。我們樂意為您推薦距離酒店約4公里的己略黃公祠,精美的潮汕木雕藝術殿堂。期待與您再次相遇!祝您在旅途中遇見更多美好,生活如意!潮州騰瑞皇冠假日酒店總經理 馮衞廣
Wanjuanshu、wanlilu
2 Double Standard Mountain View
Stayed in Jul 2025
Family
23 review
10/10
Outstanding
Posted on Aug 8, 2025
The Chaozhou Landmark Hotel truly lives up to its name. From its vantage point, the beautiful scenery of the Han River unfolds before your eyes, instantly lifting your spirits. The hotel boasts excellent facilities, is spotlessly clean, and provides attentive service, certainly living up to the InterContinental brand's high standards. Jiajia was exceptionally warm and thoughtful, even providing us with guides for local food and scenic spots. Next time I visit Chaozhou, I'll definitely choose Crown again.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your stay at the Crowne Plaza Chaozhou Tengrui Hotel and for your high praise. We are delighted to know that you were satisfied with the hotel's facilities, environment, and service. We are especially pleased that Jiajia's warm and thoughtful service was appreciated by you, and her food and sightseeing tips will help you have a better trip. We will pass on your positive feedback to Jiajia. We would like to recommend Longhu Ancient Village in Chaozhou, about 15 kilometers from the hotel. It is a well-preserved ancient village with a rich Chaoshan flavor. We look forward to seeing you again! We wish you many wonderful experiences on your journey and a happy life! Feng Weiguang, General Manager of Crowne Plaza Chaozhou Tengrui Hotel
Anonymous User
2 Double Standard Mountain View
Stayed in Jul 2025
Other
12 review
10/10
Outstanding
Posted on Aug 7, 2025
Our first stop on our Chaoshan trip was the Crowne Plaza Chaozhou Tengrui, and the overall experience was excellent. During check-in, YANG at the front desk was incredibly welcoming. The check-in process was very quick, and she even recommended some local late-night supper spots, allowing us to try authentic Chaoshan cuisine. Upon reaching our room, we found it was a river-view room. The view from up high was absolutely spectacular! It was a perfect stay, and I would definitely choose this hotel again on my next visit to Chaozhou.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇潮州騰瑞皇冠假日酒店,並分享您愉快的住宿體驗。我們很高興您此次來潮汕旅遊,首站選擇我們酒店便有如此完美的體驗。非常開心前台YANG熱情的態度、快速辦理入住的效率以及貼心的夜宵推薦能得到您的認可,同時也欣慰江景房的壯觀景色讓您滿意。我們樂意為您推薦距離酒店約4公里的饒宗頤學術館,在這裏您可以感受國學大師饒宗頤的學術魅力和深厚文化底藴。期待您再次光臨!願您未來的生活充滿陽光,每一次出行都能收穫更多美好!潮州騰瑞皇冠假日酒店總經理 馮衞廣