ISA Hotel & Apartment Hotel Reviews

Response from Property: Dear Chew Lan,Thank you for taking the time to share your experience. We understand that our Bilik Queen are compact, designed for short and simple stays. For your next visit, we’d love to recommend our Deluxe Queen Studio or Premium Queen Studio rooms, which offer more space and comfort. We truly appreciate your feedback and hope to welcome you again soon!Warmest regards,Management of ISA Hotel & Apartment Hotel

Response from Property: Dear Guest,Thank you for your review and for sharing your thoughts. We regret that you found our house rules and operational procedures inconvenient. Please be assured that these guidelines are designed to maintain safety, hygiene, and a pleasant experience for all our guests.The keycard replacement fee is a standard industry practice and is communicated at check-in. This charge covers both the cost of the key and the reprogramming required for building security — it is not intended as a penalty. We trust our guests to take reasonable care of the room keys and property facilities during their stay.Regarding housekeeping and linen replacement, our team follows a fixed schedule, as shared upon check-in, to ensure efficiency and sustainability. However, we do our best to accommodate additional requests where possible, subject to staff availability.We appreciate your understanding and thank you for your feedback, which helps us refine our service for future guests.Warm regards,Management of ISA Hotel and Apartment Hotel

Response from Property: Dear Wai Yin,Thank you for your feedback and for rating our cleanliness highly. We’re sorry to hear about the discomfort you experienced with the bed sheet, and we’ll work with our housekeeping team to ensure our linen is checked and replaced when necessary. Your comfort is important to us, and we appreciate you bringing this to our attention.Warm regards,WibiSales ExecutiveInternational Service Apartments

Response from Property: Thank you for your wonderful review and high ratings! We’re delighted to hear that you enjoyed your overall experience and the complimentary upgrade to a spacious room. It’s great to know that our cleanliness and service met your expectations. We truly appreciate your support and look forward to welcoming you back for another pleasant stay.

Response from Property: Dear S’Traveller,Thank you for your great review! We’re glad you enjoyed your stay and appreciated the cleanliness. We’ll take note of your comment about the room size and look forward to welcoming you again.Warm regards,WibiSales ExecutiveInternational Service Apartments

Response from Property: Dear Guest,Thank you for staying with us again and for sharing your feedback! We’re so happy to have returning guests like you. We’re sorry about the noise you experienced — we’ll do our best to assign you a quieter room on your next visit. We truly appreciate your continued support and look forward to welcoming you back soon!With warm regards,Management of ISA Hotel & Apartment Hotel

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay didn’t meet your expectations. Our Bilik Queen rooms are designed as compact city-style rooms, and we understand they may feel smaller compared to other hotel types.We appreciate your comments regarding the photos and facilities — we’ll review our listings to ensure they reflect accurate details for future guests. Our team is also always happy to assist with luggage or recommend our larger Deluxe or Premium rooms for a more spacious experience next time.We value your feedback as it helps us improve and serve our guests better. Thank you for staying with us, and we hope to have another chance to welcome you with a more comfortable stay.Warm regards,Management of ISA Hotel & Apartment Hotel

Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear that you enjoyed the friendliness of our reception staff and found the microwave in the room convenient. We appreciate your comments and hope to welcome you back soon.Thank you,ISA Managements

Response from Property: Dear Guest,Thank you for your feedback and for bringing the air conditioning issue in Room 216 to our attention. We sincerely apologise for the inconvenience. We appreciate your understanding and your suggestion, as ensuring a comfortable environment for all our guests is our priority.Warm regards,WibiSales ExecutiveInternational Service Apartments

Response from Property: Dear k-c,Thank you for your honest feedback. We're sorry to hear about the air-conditioning and washing machine issues and appreciate your patience. We're glad our team was able to assist promptly, and we’ll continue to work on improving the guest experience.Warm regards,Management of ISA Hotel & Apartment Hotel

Response from Property: Dear Siew Ping,Thank you for sharing your feedback. We’re sorry to hear that certain aspects of your stay did not meet your expectations. As noted in our listing, some rooms do not have windows, and our property does not have an elevator. We also regret that housekeeping was not provided during your three-day stay and will review our procedures to ensure this is better communicated.Regarding the bed size, our King beds follow standard sizing, but we’ll pass your comment to our management team for review. We appreciate you choosing to stay with us and value your suggestions for improvement.Warm regards,WibiSales ExecutiveInternational Service Apartments

Response from Property: Dear Mee Chiong,Thank you for your kind review! We're glad to know you had a pleasant and satisfying stay. Your feedback on the amenities is noted and will help us continue improving. Looking forward to welcoming you back with another smile 😊Warm regards,Management of ISA Hotel & Apartment Hotel

Response from Property: Dear Guest,Thank you for your kind words about our receptionist and smooth check-in/out process. We’re glad you had a good overall experience. We apologise for the ants you encountered and will work with our housekeeping team to address this promptly. We hope to welcome you back again soon!Warm regards,WibiSales ExecutiveInternational Service Apartments