Imperial Mountain Resort Chengde

Imperial Mountain Resort Chengde Reviews

Imperial Mountain Resort Chengde

North No. 1, East Bifengmen Road, Shuangqiao District, Chengde, Hebei, 067000, ChinaView Hotel Details
Imperial Mountain Resort Chengde
Imperial Mountain Resort ChengdeImperial Mountain Resort ChengdeImperial Mountain Resort Chengde
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Imperial Mountain Resort Chengde

9.5/10
Outstanding
471 review
Verified reviews
Location9.6
Amenities9.3
Service9.6
Cleanliness9.5
Filter by:
Sort by:
All reviews(471)
Positive reviews(458)
Reviews with photos/video(193)
Classy environment(117)
Garden view(54)
Tasty food(38)
Tasty restaurant(29)
Well designed(22)
Parking difficult(18)
Perfect for kids(14)
Close to scenic area(12)
Negative reviews(13)
Guest User
Superior Double Room
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 16, 2025
Very Classical Chinese palace style hotel. Very clean and elegant facilities with garden and deers in the back yard.  Great location next to the Mountain Resort main entrance. Very friendly staff with good service. Definitely recommended.
Response from Property: Dear guest,Thank you for your positive review. We're glad that you appreciated the classical Chinese palace style, clean facilities, garden with deer, and great location of our hotel. Our staff are trained to provide excellent service, and we're happy to hear that they met your expectations.We look forward to serving you again in the future.
Jack PKP
Mountain View Double Bed Room
Stayed in Mar 2025
Couples
13 review
9.5/10
Amazing
Posted on Apr 17, 2025
Authentic and Unforgettable Stay! Imperial Mountain Resort in Chengde, located inside the famous 避暑山庄, is a hidden gem. The hotel is beautifully traditional, with a peaceful garden where even deer roam freely—such a magical touch! What made our experience truly special was our amazing resort in house tour guide, 卜金艳. She was not only beautiful and kind, but incredibly knowledgeable about Chengde’s history. She tailored our itinerary to suit our pace, recommended the freshest local fruits, and took us to enjoy authentic Manchurian cuisine. Highly recommended for anyone wanting a meaningful and immersive stay in Chengde!
Response from Property: Dear distinguished guest, hello! Thank you very much for your affirmation and encouragement of our service. Your affirmation is the driving force for our growth. Qiwanglou Hotel is a boutique hotel in the style of Chinese classical gardens. The rockery and stone, ancient pines and cypresses in the courtyard form an elegant and peaceful ancient courtyard. The overall decoration style of the store is simple and elegant. The three cute sika deer add vitality to the hotel. Chengde Qiwanglou Hotel adheres to the business philosophy of providing guests with a thoughtful and comfortable living experience, and we have been persisting in this. I hope you will choose Chengde Qiwanglou Hotel again. Chengde Qiwanglou Hotel wishes you a happy life and good luck.
Kai SG
Mountain View Twin Room
Stayed in Jan 2025
Solo travellers
3 review
10.0/10
Outstanding
Posted on Feb 25, 2025
Breathing taking! Breakfast is great. And there are deers in the resort. Imagine waking up with deers outside your room. Deers are friendly too.
Response from Property: Dear valued guest, thank you for your recognition of Qiwanglou Hotel. Your satisfaction is our greatest motivation. Every city hides an endless charm, and every hotel nurtures warm and sweet memories. It is our honor to leave beautiful memories for your family with the liveliness and agility of the three little deer. We hope to become a warm and unique chapter in your memory. The staff of Chengde Qiwanglou Hotel look forward to your visit again. Wishing you a happy life and smooth work.
En foon
Superior Double Room
Stayed in Mar 2025
Couples
1 review
7.5/10
Posted on Apr 27, 2025
Traditional style pavillions in peaceful surroundings despite ongoing discreet renovations in hotel grounds. Location is its best feature.Only 10 mns walk above city restaurants and the surprising Imperial Scenic Mt. Park ,relaxing and worth the visit.However the hotel 'superior' room was standard , the shower lukewarm and there seemed to have few clients.The restaurant was very expensive. Overall, the personnel was pleasant and courteous.
Response from Property: Dear guests, thank you for choosing to stay in one of our Superior King Rooms and for taking the time to share your feedback. We attach great importance to each guest's stay experience, we apologize for your dissatisfaction with the price of the dishes, and we will immediately communicate with the catering team to further optimize the quality and price of the dishes, and strive to provide customers with the best and cheapest menu choices. At the same time, we will continue to pay attention to the details of the environment, facilities, hygiene and services, and strive to improve the overall quality of services. Thank you again for your valuable comments, your feedback is the driving force for our progress. We look forward to your next visit to feel our improvement and sincerity. Have a great day!
Guest User
Mountain View Business Suite
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 28, 2025
This historic hotel which is part of the Imperial Mountain Resort is excellent. My family with two small kids loved the stay. It is super central right next to the entrance to the historic mountain resort. The staff is super attentive. The restaurant offers very good food. The room/suite we had was very spacious, modern and well-equipped. I hope we will make it again to come to Chengde because there is so much more to see - we hope to stay then in this hotel again.
Response from Property: Dear guests, Hello! Thank you very much for staying in Qiwanglou Hotel and participating in the review, your satisfaction is our unremitting pursuit, your affirmation is the driving force for us to persevere, we are committed to the hotel's exquisite gardens, antique buildings and the historical and humanistic environment that can be enjoyed everywhere and the hotel staff meticulous service combined, so that you can really feel the feeling of close connection between home and nature, thank you again for your recognition, welcome to stay again! I wish you a happy family and all the best.
Mibo
Superior Room (2 Beds)
Stayed in Mar 2025
Couples
11 review
9.5/10
Amazing
Posted on May 21, 2025
This is a very charming hotel, with beautiful architecture. The location is also great, next to the Imperial Gardens, and itself embedded in a nice garden complex, featuring also some animals. The room was clean, but I found our room a bit on the small side, with only one night stand for a double bed, while we could also not really navigate from one side of the bed as a chair and the desk obstructed the way. I saw however other rooms which were bigger. We arrived during a hurricane, so most other clients had canceled, and hotel staff was limited. The reception staff was however very friendly, trying to help us out as much as possible. The weather was very cold, but an extra heater was provided and heated up the room nicely. The restaurant continued delivering dinner and breakfast during the hurricane. BF the first 2 mornings was sufficient, although a bit limited, while we had problems communicating with the staff available at that time, but the 3th morning, when more clients arrived, they set up a buffet, which had a nice variety of dishes. Dinner was very good.
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Qiwanglou Hotel and take the time to share your detailed feelings about this stay. We are pleased that you recognise the hotel's stunning architecture and location, close to the Royal Gardens and accompanied by animals, which will add to your trip. We apologize for the problems you mentioned in the room. If you let us know your needs in advance during your next stay, we will do our best to arrange a more spacious and comfortable room for you. The reception staff still go out of their way to help you, and that's what we should do. We are pleased to see your recognition of their services. For the slight lack of breakfast and poor communication, we have trained the relevant staff on communication skills and service awareness, and will pay more attention to details and improve service quality in the future. We look forward to seeing you again and giving us a chance to provide you with a more perfect experience!
Guest User
Superior Double Room
Stayed in Mar 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Apr 12, 2025
Highly recommend. We live in China and have stayed in a few different cities/hotels now and this was by far the best. The building is historic and beautiful and extremely well maintained. The rooms feel brand new and are very thoughtfully laid out. The room comes with all kinds of small conveniences in case you forgot something or need something. The staff were all extremely helpful and welcoming, from the front office staff to the housekeeping to the repair men. We arrived late on a stormy night and they went out of their way to help us figure out dinner. When the weather got worse and spoiled our plans, the staff did everything they could to rescue the weekend, even at the hotels expense. We plan to come back again when the weather is nicer and will 100% stay here. I can't imagine why you would stay anywhere else, especially if you're there to sightsee. The hotel opens directly into the park, it's wonderful.
Response from Property: Dear Guest: Thank you for your kind review! Your satisfaction is our biggest motivation! We are committed to providing quality service to every guest, and the front desk staff are especially happy to make you feel at home. Looking forward to your next stay, I wish you a happy life and all the best!
Guest User
Mountain View Double Bed Room
Stayed in Aug 2024
Couples
1 review
10.0/10
Outstanding
Posted on Sep 25, 2024
Beautiful scenery, good breakfast. They upgraded us to a better room and got some mid-autumn gift.
Response from Property: Dear valued guests,Thank you very much for choosing to stay at Jiwanglou Hotel in Chengde and leaving a valuable review. Our hotel has always adhered to the service宗旨 of providing our guests with a thoughtful and detailed stay experience, so that they can enjoy elegance and comfort, and provide the best service to our guests with all our hearts. Treat our guests like our family and provide them with the warmth of home. Jiwanglou Hotel looks forward to your return with all its staff!
Guest User
Family Room
Stayed in Nov 2024
Family
9 review
9.0/10
Great
Posted on Jan 6, 2025
We have lunch and dinner at the hotel which are both very nice. Breakfast is also good with fresh veggies and healthy stuff. The place is well kept and is actually part of the summer palace at Chengde. The only downside is that, even though the hotel is more than 90% empty, we are given room on the ground floor which people can see you very easily.
Response from Property: Your satisfaction is our greatest responsibility and honor, Imperial Mountain Resort commits to providing exceptional service to our guests. Your arrival and affirmation is the driving force and direction of our continuous progress. Thank you very much for your affirmation and support to the hotel. We sincerely look forward to your visit again.
Guest User
Mountain View Business Suite
Stayed in Oct 2024
Family
1 review
10.0/10
Outstanding
Posted on Nov 10, 2024
Hotel is beautiful and the service was top notch. Upon arrival, the front desk let us know that the room we had booked online didn’t have a great view, so they automatically upgraded us for free, without my even having to ask. Rooms were comfortable and clean. The outdoor grounds are beautiful and relaxing. We had breakfast in the hotel restaurant and it was an elegant array of Chinese dishes along with a few western options. Location is ideal—within walking distance to the Summer Mountain Resort and restaurants and shops. Would definitely recommend this as a high-quality hotel for a stay in Chengde.
Response from Property: Your satisfaction is our greatest responsibility and honor, Imperial Mountain Resort commits to providing exceptional service to our guests. Your arrival and affirmation is the driving force and direction of our continuous progress. Thank you very much for your affirmation and support to the hotel. We sincerely look forward to your visit again.
Brent
Mountain View Double Bed Room
Stayed in Sep 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Nov 6, 2024
This is a wonderful hotel in a great location within the Chengde Imperial Resort, which was ideal for my visit. It bis an easy walk into the town with many shops and restaurants in close proximity. The hotel is beautiful with its historical architecture. The room I had was large and comfortable and had all the amenities that I needed. The staff were very attentive and helped me organise taxis to visit the outer temples and to the station when I left. An excellent buffet breakfast was included in my stay and the restaurant staff were very helpful.
Response from Property: Your satisfaction is our greatest responsibility and honor, Imperial Mountain Resort commits to providing exceptional service to our guests. Your arrival and affirmation is the driving force and direction of our continuous progress. Thank you very much for your affirmation and support to the hotel. We sincerely look forward to your visit again.
M C of Switzerland
Superior Double Room
Stayed in Feb 2024
Couples
4 review
9.5/10
Amazing
Posted on Mar 31, 2024
Imperial Mountain Resort Chengde is within walking distance of the UNESCO Mountain Resort, super convenient. It is also close to the old town with many restaurants. The staff is very helpful and polite. The breakfast serves mainly Chinese food but is of good quality. There are nice courtyards for relaxing walks, frequented by a few deer.
Response from Property: Dear guests, thank you very much for staying at Chengde Imperial Mountain Resort and participating in the review. Chengde Imperial Mountain Resort is famous for its exquisite gardens, antique buildings and historical and cultural environment that can be enjoyed everywhere, which can be lived, visited and appreciated. Immersed in this garden-style hotel where nature and palace culture are integrated, you can truly feel the feeling of being close to nature away from the city, and welcome you to stay again.
努尔哈赤
Superior Room (2 Beds)
Stayed in Feb 2024
Solo travellers
11 review
9.0/10
Great
Posted on Mar 10, 2024
Nice stay close to the main tourist attractions of Chengde. Gives the ambience like you live in the summer residence. Rooms are renovated and have all necessary amenities. Though the walls are a little thin. We were woken up both morning by loud voices in the corridor (other guests or cleaning staff). Breakfast is Chinese and not served as buffet during off-season. I would consider it rather basic but good quality. Highlights are the deers roaming around the hotel area freely.
Response from Property: Dear guests, Hello! Thank you very much for staying at Qiwanglou Hotel and participating in the review. Qiwanglou Hotel is famous for its exquisite gardens, antique buildings and historical and cultural environment that can be enjoyed everywhere, which can be lived, visited and appreciated. In this garden-style hotel where nature and palace culture are integrated, you can truly feel the feeling of being away from the city and close to nature, and you are welcome to stay again.
antolis
Mountain View Family Room
Stayed in Dec 2024
Family
11 review
10.0/10
Outstanding
Posted on Jan 8, 2025
Love all things here
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Chengde Qiwanglou Hotel and leaving a valuable review. Our hotel has always adhered to the service tenet is to provide guests with a thoughtful and meticulous stay experience for the perfect trip, so that guests can enjoy elegance and comfort, and wholeheartedly provide the best quality service for our guests. Caring for and serving our guests as if they were our family. Whether you are on a business trip or a family trip, you can feel the warmth of home. All the staff of Qiwanglou Hotel sincerely look forward to your visit again!
Si Lin
Superior Room (2 Beds)
Stayed in Sep 2023
Family
1 review
9.5/10
Amazing
Posted on Oct 7, 2023
Being a part of Chengde Imperial Mountain Resort, the hotel is one of Emperor Qianlong's 36 scenic spots of Chengde (#6). The hotel itself has a lot of historical value, not only the building but the garden areas. The tree in the middle of the compound is 300 years old and has been here since the beginning. Pro: location is one of the best if you're looking to visit Chengde Imperial Mountain Resort (500m away from the front gate), the rooms & beds are clean and comfortable. Con: one downside is that the breakfast buffet area, the facilities are dated and the breakfast options are geared towards more Chinese style breakfast, no Western continental breakfast here so come prepared.
Response from Property: Thank you for choosing to stay at our hotel, please forgive us for unpleasant stay. We will improve the service skills of our employees and improve our facilities. There will be a better service experience next time.