Guest User
September 22, 2023
First, I went to the front desk to book a room. I got a high-end king bed and arranged a room next to the elevator and next to the road. The entire glass was broken, as shown in the picture. The front desk didn't inform me. I called the front desk when I got to the room and said it was the last resort. One room, I thought they should provide a solution for the reason, but the guy at the front desk asked the colleagues next to him if they wanted a free upgrade, and then asked us to contact the manager. It felt like we were trying to take advantage. We wanted to change hotels and we were tired after driving for a day. Forget it if there are too many things. I booked a luxurious hotel online and asked her to change rooms. I walked to the door of the new room and asked the guest room lady to open the door.
I told the front desk to help me get my room card. The eldest sister said that there was only one person at the front desk who couldn't leave. I clearly saw that there were two people. Anyway, the experience was very bad.
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