Gran Melia Chengdu Reviews

Response from Property: Dear guest, Thank you for choosing our hotel during your stay in Chengdu, as well as for sharing your feedback with us! We feel enormously happy to read that you had a marvelous stay and fully enjoyed our hotel. Hope we can welcome you again during your next visit in Chengdu! Sincerely, Cosmos Wang Guest Experience Manager

Response from Property: Dear guest, Thank you for choosing our hotel during your stay in Chengdu, as well as for sharing your feedback with us! We are thrilled to hear that you enjoyed our fantastic location and the friendliness of our staff. It's great to know that you appreciated the lush greenery and the beautiful lake adjacent to our hotel, which offers a lovely walking experience.We understand from your comments that during your stay, you found the room temperature to be quite warm and not adjustable to a lower setting. We apologize for any discomfort this may have caused and appreciate your bringing this to our attention. We will certainly look into this matter and ensure that our heating system allows for a more comfortable temperature range for all our guests, especially during the colder months.We value your feedback and will take the necessary steps to improve the guest experience. We hope that despite the temperature issue, your overall stay was enjoyable and hope we can welcome you again during your next visit in Chengdu!Thank you once again for choosing our hotel and for sharing your valuable feedback with us. We look forward to welcoming you back in the future.

Response from Property: Dear guest, Thank you for choosing our hotel during your stay in Chengdu, as well as for sharing your feedback with us! We feel enormously happy to read that you had a marvelous stay and fully enjoyed our hotel, especially our hotel environment and our team.Hope we can welcome you again during your next visit in Chengdu! Sincerely, Cosmos Wang Guest Experience Manager

Response from Property: Dear guest, Thank you for choosing our hotel during your stay in Chengdu, as well as for sharing your feedback with us! We feel enormously happy to read that you had a marvelous stay and fully enjoyed our hotel. Gran Meliá Chengdu is located on the shore of Jincheng Lake in the high-tech zone, the hinterland of Chengdu's economic engine, close to SKP, Global Center and Shuangliu Airport, making it very convenient for shopping and travel. Hope we can welcome you again during your next visit in Chengdu! Sincerely, Cosmos Wang Guest Experience Manager

Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you fully enjoyed our hotel, especially our service, rooms and our facitilities. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely, Diego Llorente Guest Experience Manager

Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you enjoyed our hotel, especially our service from our colleagues Nancy, Vivien and Karry, as well as our facitilities. On the other hand we are sorry to hear that there were not many food options in the Chinese restaurant and the Vista Café All day dining restaurant, we will also pay great attention to your recommendation. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely, Diego Llorente Guest Experience Manager

Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your nice and detailed feedback with us. It is wonderful to hear that you found the hotel beautiful with a welcoming ambiance and a delightful scent, and the comfort of the room and the exceptionally comfortable bed left a lasting impression on you. We are delighted that you enjoyed our delicious food options, and it is also heartening to know that the service exceeded your expectations.It would be wonderful to welcome you back soon for another exceptional experience!Warm regards, Diego LlorenteGuest Experience Manager

Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your nice and detailed feedback with us. We're delighted you had an amazing time at our hotel and exceeded your expectations. All the team is deeply happy to know you have perceived these little things as our staff is dedicated to provide you a personalized experience. It would be wonderful to welcome you back soon for another exceptional experience!Warm regards, Diego LlorenteGuest Experience Manager

Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu! We would like to thank you very much for sharing your feedback with us. It is wonderful to hear that you found the hotel lovely and the staff attentive. It would be wonderful to welcome you back soon for another exceptional experience! Warm regards, Diego Llorente Guest Experience Manager

Response from Property: Dear guest, Warmest greetings from Gran Melia Chengdu!Thank you for having chosen our hotel during your stay in Chengdu and also sharing with us your feedback. We feel enormously happy to read that you fully enjoyed our hotel, especially our service from our colleagues Clouds and Nancy. On the other hand we are sorry to hear that there was a leakage from the shower, we will increase the room inspections to avoid this problems occurring again in the future. We will also pay great attention to your recommendation about the bar area next to the garden. This is our top motivation and we will keep working hard in order to improve. Hope we can welcome you again during your next visit. Sincerely,Diego LlorenteGuest Experience Manager

Response from Property: Dear guest: Thank you for choosing Gran Meliá Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to learn that you are satisfied with the hotel decoration and style, especially the recognition of the customer service department and the front desk colleagues. We will share your affirmation with him and all members of the team. Your affirmation and encouragement are the source of our continuous progress, and we look forward to meeting you again. Wish you all the best! Wang Yuqing Customer Service Manager

Response from Property: 尊敬的賓客：感謝您選擇西班牙美利亞酒店集團旗下酒店-成都盛美利亞酒店作為您的下榻酒店，並與我們分享您的體驗。我們非常高興得知您對酒店感到滿意，成都盛美利亞酒店坐落於成都經濟引擎腹地高新區錦城湖畔，緊鄰SKP、環球中心、雙流機場，不管是購物還是出行都十分便捷。您的肯定和鼓勵是我們不斷進步的源泉，我們期待着與您的再次會面。祝您一切順利！ 王雨晴 客户服務經理

Response from Property: Dear guests: Thank you for choosing Gran Meliá Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to learn that you are satisfied with the hotel. Gran Meliá Chengdu is located on the shore of Jincheng Lake in the High-tech Zone, the heart of Chengdu's economic engine, close to SKP, Global Center, and Shuangliu Airport, making it very convenient for shopping and traveling. Your affirmation and encouragement are the source of our continuous progress, and we look forward to meeting you again. Wish you all the best! Wang Yuqing Customer Service Manager

Response from Property: Dear guests: Thank you for choosing Gran Meliá Chengdu, a hotel under the Spanish Meliá Hotel Group, as your hotel and sharing your experience with us. We are very happy to learn that you are satisfied with the hotel's Spanish restaurant, Gran Via, which is located on the third floor of Building 6. Here you can enjoy authentic Spanish cuisine carefully prepared by Spanish chefs, such as Spanish paella, Spanish tapas, etc. Your affirmation and encouragement are the source of our continuous progress, and we look forward to meeting you again. Wish you all the best! Wang Yuqing Customer Service Manager