Felton Grand Hotel

Came here for the 5 stars on Ctrip... Is the 5 stars on Ctrip so fake now? The hygiene is OK, the lobby is quite grand, but other than these two points, nothing else meets the 5-star rating The facilities are old and messy. The TV remote control doesn't work, it takes a long time to respond There's nothing in the small refrigerator, even if you put a few bags of snacks in it? The shower room doesn't drain, and there's still water the next morning after taking a shower the night before. There are marks on the bedsheets The hair dryer is the same as the one used by express hotels There are no razors in the room, and the front desk did not remind me There are several standard-dressed service staff standing in the lobby, but no one greeted me I booked a luxury bed, and the room size is the same as that of an express hotel, but with a sofa and a small coffee table The bathroom door is facing the bed, and it is next to it. Are you afraid that people can't smell the smell and can't sleep... When booking the room, it was prompted that there was a free double dry steam, but I forgot to ask when I checked in, and no one reminded me. I don't know what it was for In short, I spent more than 3 times the money of an express hotel, and stayed in an express hotel with multiple sofas... I have stayed in so many hotels, and rarely comment, but this experience is really bad. I hope the hotel can improve, and Ctrip's star rating mechanism can also be reviewed more carefully.

I have been here countless times. It is very cost-effective. It is a high-end hotel, but the charges are not high. The service is also very good, and the breakfast is rich. I brought my children here to eat, drink, soak in hot springs, and swim during the May Day holiday. There are many delicious foods around, so I went to find delicious food after playing. It's great!