Dong'ange Hotel Chengdu

Dong'ange Hotel Chengdu Reviews

Dong'ange Hotel Chengdu

No. 671 Dong'ange Road, Dong'an Subdistrict, Longquanyi District, Chengdu, Sichuan, ChinaView hotel details
Dong'ange Hotel Chengdu
Dong'ange Hotel ChengduDong'ange Hotel ChengduDong'ange Hotel Chengdu
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Guest Reviews of Dong'ange Hotel Chengdu

9.4/10
Outstanding
724 review
Verified reviews
Location9.7
Amenities9.4
Service9.3
Cleanliness9.5
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All reviews(724)
Positive reviews(712)
Reviews with photos/video(319)
Classy environment(244)
Delicious breakfast(88)
Well designed(68)
Perfect for kids(30)
Garden view(23)
Clean pool(22)
Relaxing hot springs(13)
Excellent afternoon tea(6)
Negative reviews(12)
Zhudididi
Queen Room With Courtyard View
Stayed in Apr 2026
Couple
16 review
9.7/10
Amazing
Posted on May 2, 2026
I stayed here for a concert. It's a bit far from the city center, but the hotel offers a convenient shuttle service to the venue. The courtyard ambiance is lovely, and the overall environment is great. There's also a terrace where you can sit, enjoy some tea, and feel the breeze – very relaxing.
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Response from Property: ‘’一湖映中外,一閣凝古今‘’這裏畫中有閣,閣在畫中,感謝您對東安閣酒店的喜愛,我們在成長的路上也會繼續加油的,,期待和您的再一次相遇贏得您的滿分好評~祝您生活愉快!
Anonymous User
Courtyard Twin Room
Stayed in Mar 2026
Family
36 review
10/10
Outstanding
Posted on Apr 28, 2026
This hotel offers a fantastic environment and excellent service, with stunning lake views. The public areas feature a beautiful water curtain and a rainforest atrium, giving it a very stylish and well-designed feel. The staff are warm and attentive, providing thoughtful and meticulous service from check-in to check-out. Overall, a perfect experience.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您選擇東安閣酒店並分享您的入住體驗。很高興酒店的環境和服務能得到您喜愛和認可。您的滿意是我們最大的動力,我們會繼續用心做好每一處細節,把這份美好一直保持下去。期待您的再次光臨,解鎖更多酒店美景,祝生活愉快,闔家幸福!
Guest User
Courtyard Twin Room
Stayed in Mar 2026
Travelling with friends
1 review
10/10
Outstanding
Posted on Apr 12, 2026
It was very quiet, and I slept comfortably. The Chinese courtyard-style design was lovely, and the breakfast was quite good too. The service was excellent, and the shuttle bus made it super convenient for the concert. I'll definitely choose this place again next time I come for a concert.
Original textTranslated by Google
Response from Property: 親愛的賓客,看到您的評論,我們的心裏滿是温暖與感動。感謝您對我們酒店的喜愛及對我們服務的認可。我們深知,每一次出行都承載着期待,而我們能做的就是用細節守護這份期待,用真誠温暖每一段旅途。再次感謝您的滿分信任與偏愛,您的偏愛是我們前行的最大動力,靜候您的再次光臨,祝您萬事順遂!
Joan_yun
Courtyard Twin Room
Stayed in Mar 2026
Family
2 review
10/10
Outstanding
Posted on Apr 6, 2026
This is one of the few hotels in Chengdu that we would gladly return to. It boasts beautiful views of Dong'an Lake, exquisite garden design, and attentive, detailed service. It's a great spot for a nearby getaway and perfect for families with kids. We'll definitely be back!
Original textTranslated by Google
Response from Property: 親愛的賓客您好!感謝您選擇東安閣酒店並分享您的入住體驗。感恩遇見,謝謝您的深情讚譽。能被您認可為成都難得的覆住之地,我們深感榮幸。坐擁東安湖的清風與景緻,用細緻的服務待您這樣的知己,是我們的初心。期待與您再次相逢,續寫度假的美好篇章!
Guest User
Queen Room With Courtyard View
Stayed in Feb 2026
Couple
10 review
9.2/10
Great
Posted on Mar 30, 2026
The hotel environment was beautiful, and the room was spacious with a very comfortable bed – I slept so soundly I practically went into a coma! I woke up almost at the breakfast cutoff time. I've stayed at other five-star hotels where 'cutoff' means no more replenishment, but here, it meant they were already clearing up. By 10:05 AM, when I got to the restaurant, all that was left were steamed items. In the end, I only managed to grab a few slices of bread. The breakfast is priced at 135 per person, but the variety certainly didn't seem to match that value, otherwise, why would it have been cleared so quickly? Secondly, the shower experience was below even a three-star standard. The water pressure was low, it wasn't hot, and there was no conditioner. The hairdryer was also ineffective. I came for a concert, and they did offer a shuttle service that avoided traffic by going through the park. However, the pickup point for the return trip was quite far from the venue. For concert-goers, Kapok Hotel might be a better option.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您選擇東安閣酒店並分享您的入住體驗,對於此次入住,給您帶來不佳的入住體驗,我們致以最誠摯的歉意。關於您提出的早餐問題,我們已於餐飲部溝通,要求優化服務流程,豐富餐食品類,確保賓客的用餐體驗。針對淋浴水壓及水温等設施問題,我們已第一時間安排相關部門排查檢修,保障客房設施完好可用。關於接駁車路線,我們正努力優化運營安排,為賓客提供更便捷的出行服務。您的監督是我們提升 服務品質的重要動力,再次感謝您的反饋,期待您的再次蒞臨,見證我們的進步與成長,祝生活愉快!
Guest User
Duplex Room - Courtyard-View
Stayed in Feb 2026
Family
4 review
10/10
Outstanding
Posted on Mar 30, 2026
The hotel ambiance embraces Chinese aesthetics, allowing you to experience Eastern beauty right on site. The rooms are clean and tidy. I stayed in a courtyard duplex room, which even had a small private courtyard – I loved it! 😋😋
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!感謝您選擇東安閣酒店並分享如此細緻的入住體驗。很高興我們的設施與環境能為您的假期增添美好回憶。您的滿意是我們不斷提升服務品質的最大動力。歡迎常回家看看,祝生活愉快,闔家幸福!
Guest User
Lake-view Twin Room
Stayed in Dec 2025
Travelling with friends
1 review
8.0/10
Very good
Posted on Jan 11, 2026
Overall review for this hotel is okay. The view the sight is all good. Toilet cleanliness wise is a meh… i can see stains on the toilet wall… not one but afew. Toiletries like shampoo and shower gel only provide one bottle each when i booked the room for 2 and paid for 2. Front desk staffs i guess they were abit overwhelm by the crowd so by then i checked in showing abit of attitude. Only go here if mumian is unavailable and if you catching concert at dongange area.
Response from Property: 尊敬的賓客您好!感謝您入住東安閣酒店並分享您的入住體驗,很抱歉,此次入住沒能給您帶來愉快的入住體驗,對於您提到的客房清潔衞生及前台態度冷淡問題,我們深感歉意,我們已經立刻安排客房服務對清潔流程進行整改,後續我們也會加強衞生監督工作,對於前台員工,我們也會加強專項培訓。關於您提到的洗髮水衹配一套的情況,這邊跟您特別説明一下,咱們酒店客房的基礎標配確實是一套洗護用品,不過客人有需求,可以隨時聯繫前台,我們會第一時間為您補充,此次入住我們員工沒有主動提醒您,也沒及時跟進您的需求,是我們服務的疏漏。特別感謝您的反饋,您的反饋是我們改進的重要動力。期待您的再次光臨,見證我們的進步與成長,祝生活愉快!
Guest User
Queen Room With Courtyard View
Stayed in Dec 2025
Other
1 review
10/10
Outstanding
Posted on Jan 4, 2026
I took my family on a trip during the New Year's Day holiday and found this hotel online. It certainly didn't disappoint! The hotel environment is absolutely superb, with a new Chinese-style decor that's incredibly grand and tasteful. It's a shame the weather wasn't great this time, so the photos aren't the best quality. Right next to the hotel is a park, which is perfect for walks and enjoying the scenery. All the hotel staff were very polite, and I'd like to specially thank the two ladies at the front desk. They offered us afternoon tea upon check-in and provided very warm and attentive service, even helping to bring our luggage to the room. The room itself was spacious, clean, and hygienic, with very comfortable bedding, though the pillows were a little high. It also had a balcony. The breakfast offered a wide variety of dishes, and the taste was good, suiting my family's preferences. All in all, it was a very pleasant trip, and this hotel is perfect for a vacation.
Original textTranslated by Google
6/7
Response from Property: 哇,看到您的評論,我們也有被驚艷到啦,我們將秉承卓越的精神努力提升產品和服務品質,為每一位到訪的賓客打造快樂難忘的入住體驗,感謝您對我們服務的認可。關於您提到枕頭高的問題,這邊小本本已經記下來啦,下次入住第一時間為您換上我們的蕎麥枕,真誠期待您的再次光臨,發現東安閣酒店的精彩!
Pengzhuoxingxingtaiyang
Courtyard Twin Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 29, 2025
🌟 **Exceptional Service with a Personal Touch** The front desk staff went above and beyond, kindly upgrading us to a lake-view room for free. We could see Dong'an Lake right from our window! All the staff were incredibly warm and friendly, always greeting us with a smile. The concierge even proactively helped with our luggage, offering meticulous service. 🏮 **Elegant Design, Photo-worthy at Every Turn** The hotel boasts an ancient Chinese-style design, making for excellent photos. The Dong'an Pavilion, especially at night with its enchanting lights, was particularly stunning. The complimentary afternoon tea was also exquisite, both beautiful and perfect for pictures! 🥣 **Thoughtful Dining, Attention to Detail** The breakfast spread was generous, and we even had the option of lakeside seating. We checked in during the Winter Solstice and were pleasantly surprised to find the hotel had prepared tangyuan (glutinous rice balls) for us – a truly heartwarming touch. 🚐 **Convenient Shuttle Service, Room for Improvement in Organization** We were here for a concert, and the hotel provided a free electric shuttle, which was very convenient. We suggest optimizing the queuing system for the return trip (e.g., using WeChat to get a number) to prevent people from cutting in line. 🌲 **Tranquil Environment, Utter Relaxation** In the morning, we could gaze at the serene lake from our room, which was incredibly refreshing. The hotel's overall atmosphere is quiet and grand, perfect for strolls and unwinding. Overall, this was a near-perfect stay – stylish design, warm service, and sincere attention to detail. It offered both the festive charm of the holiday season and the thoughtful care of everyday hospitality. Highly recommend for anyone attending a show or looking for a relaxing getaway in the area!
Original textTranslated by Google
6/10
Response from Property: 哇,看到您的評論,我們也有被驚艷到啦,我們將秉承卓越的精神努力提升產品和服務品質,為每一位到訪的賓客打造快樂難忘的入住體驗。特別感謝您温馨的建議,我們正在努力優化觀光車接送服務流程,真誠期待您的再次光臨,發現東安閣酒店的精彩!
Guest User
Duplex Room - Courtyard-View
Stayed in Sep 2025
Family
33 review
10/10
Outstanding
Posted on Oct 7, 2025
This hotel is super family-friendly, and the two 1.8-meter beds were incredibly comfortable for a good night's sleep. The hotel environment is fantastic, surrounded by mountains and right in the middle of a park. The architecture is unique, giving off a vibe similar to staying at Du Fu's Thatched Cottage. The breakfast was rich and varied, highly recommended! My only suggestion would be to clean the leaves out of the hot springs more promptly, otherwise, they're unusable.
Original textTranslated by Google
6/17
Response from Property: "一湖映中外,一閣凝古今‘’這裏畫中有閣,閣在畫中,感謝您選擇龍泉驛東安閣酒店入住並分享您的體驗 ,感謝有您,我們所有努力都是期望每一位賓客能歡喜滿意,衷心期待與您的再次相聚,祝您工作順心,闔家幸福!
Cometla
Queen Room With Courtyard View
Stayed in Oct 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Nov 3, 2025
They have a shuttle service, it's right next to a park, very quiet and comfortable. The breakfast is also good. You can definitely come here to relax even if you're not attending a concert.
Original textTranslated by Google
Response from Property: 感謝您對東安閣酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好
Anonymous User
Lake-view Double Room
Stayed in Oct 2025
Other
27 review
9.2/10
Great
Posted on Nov 2, 2025
This hotel felt like it was specially arranged for the concert-goers (just kidding). The ambiance was quite unique. In the evening, the hotel staff drove everyone to the stadium in shuttles. And then they brought everyone back, shuttle by shuttle, late at night. It was a lot of hard work, so thank you! However, the hotel's facilities have a slight drawback: the soundproofing isn't great.
Original textTranslated by Google
Response from Property: 一湖映中外,一閣凝古今‘’這裏畫中有閣,閣在畫中,感謝您選擇龍泉驛東安閣酒店入住並分享您的體驗 ,感謝有您,我們所有努力都是期望每一位賓客能歡喜滿意,衷心期待與您的再次相聚,祝您工作順心,闔家幸福!
Guest User
Queen Room With Courtyard View
Stayed in Sep 2025
Couple
18 review
10/10
Outstanding
Posted on Oct 20, 2025
The front desk service was great, and the shuttle bus pick-up and drop-off was very convenient. The breakfast had a wide variety and tasted quite good. The hygiene was also excellent, very clean. All in all, a great experience, I'll definitely come back next time.
Original textTranslated by Google
Response from Property: "A lake reflects both China and the world, a pavilion encapsulates the past and present." Here, the pavilion is in the painting, and the painting is in the pavilion. Thank you for choosing to stay at Longquanyi Dong'an Pavilion Hotel and for sharing your experience. We appreciate your support. All our efforts are aimed at ensuring the happiness and satisfaction of every guest. We sincerely look forward to seeing you again and wish you success in your work and happiness with your family!
🍀dongnandong
Duplex Room - Courtyard-View
Stayed in Sep 2025
Family
10 review
10/10
Outstanding
Posted on Oct 19, 2025
The hotel has a garden style, with spacious and grand interiors. The public areas are also large and very well-designed. The service is excellent, and the all-day dining restaurant serves delicious food! They even offer a shuttle service for concerts at Dong'an Lake Sports Park, and surprisingly, supper is available until after 11 PM. The breakfast spread is rich and fantastic!
Original textTranslated by Google
Response from Property: 感謝您對東安閣酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好
Guest User
Queen Room With Courtyard View
Stayed in Sep 2025
Other
1 review
10/10
Outstanding
Posted on Oct 18, 2025
I chose this hotel online because it was the closest to the concert venue. To my surprise, it completely exceeded my expectations! The ambiance is fantastic, and I particularly love the Chinese-style decor. My room was clean and hygienic, and the bedding was incredibly comfortable. A big thank you to the front desk staff for their warm service; they were very responsive to my needs, making me feel right at home. The hotel is right next to a park, which is perfect for someone like me who enjoys running. The breakfast was delicious, and I especially loved the rice noodles. The most thoughtful touch was the shuttle service to and from the venue, which was incredibly convenient. This is definitely my top choice for concert stays!
Original textTranslated by Google
Response from Property: 看到您的評論,我們也有被驚艷到啦,我們將秉承卓越的精神努力提升產品和服務品質,為每一位到訪的賓客打造快樂難忘的入住體驗。真誠期待您的再次光臨,發現東安閣酒店的精彩!