Chenzhou International Hotel

Chenzhou International Hotel Reviews

Chenzhou International Hotel

No.9 Renmin West Road, Beihu District, Chenzhou, Hunan, 423000, ChinaView Hotel Details
Chenzhou International Hotel
Chenzhou International HotelChenzhou International HotelChenzhou International Hotel
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Guest Reviews of Chenzhou International Hotel

9.2/10
Very Good
1510 review
Verified reviews
Location9.2
Amenities9.0
Service9.4
Cleanliness9.3
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All reviews(1510)
Positive reviews(1466)
Reviews with photos/video(307)
Delicious breakfast(154)
Large rooms(94)
Friendly front desk staff(54)
Located in the city centre(51)
Perfect for kids(48)
Has rooms for families(28)
Great swimming pool(19)
Negative reviews(44)
Liam
International Cinema Room
Stayed in Apr 2023
Solo travellers
124 review
10.0/10
Outstanding
Posted on Jun 10, 2023
Great location. Comfortable beds and relatively clean rooms. Front desk service is very friendly as well.
Response from Property: Dear guests: Hello! Thank you for choosing Chenzhou International Hotel as your place of stay and for taking the time to give the hotel a five-star rating! As one of the first "Chenxin Service" tourism service brand units, the hotel is committed to providing guests with a warm and comfortable stay atmosphere and a relaxed experience. We hope that every moment in the hotel can add color to your journey and become a beautiful memory between us. Chenzhou is the venue for the Second Tourism Development Conference of Hunan Province. We look forward to meeting you again~^_^~
Burnweather
Standard Room (2 Beds)
Stayed in Nov 2022
Business travellers
10 review
9.5/10
Amazing
Posted on Dec 21, 2022
It's a very nice hotel. Close to many places you want to see and go to. Staff is friendly and always treat you nice.
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really moved to see your satisfaction and affirmation. The hotel is located in the bustling business district of Chenzhou. The hotel has its own parking lot with more than 100 parking spaces. There is a self-service laundry area on the 13th floor of the hotel. We will continue to work hard to be ready for you to come back anytime.
Guest User
Deluxe Single Room
Stayed in Oct 2024
Travel with friends
43 review
9.0/10
Great
Posted on Nov 18, 2024
The room is large in size and has complete facilities, but it is a bit old. There are few charging sockets and good sanitary conditions. The hotel is in a good location. It is located in the downtown area. It is very convenient for eating and shopping. The transportation is convenient. The service quality needs to be improved.
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Response from Property: Dear guests, hello. We have always believed that hard work pays off, and you will receive as much reward as you put in. Thank you for the harmony, tacit understanding, and friendship between us. We hope you can treat us as true friends and ask us for more so that we can serve you better.
qqq626
Standard Room (2 Beds)
Stayed in Sep 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 9, 2024
The girl at the front desk recommended us to pay the price difference and change to a family suite for the 6 of us. The space is very large and comfortable. Hahaha. The most important thing is that there is a mahjong machine that can be played all night. Friends are very happy😀Miss Xiaotong is very warm and helpful. We gave us fruits and snacks, and also recommended a delicious local restaurant called Weishiwei. I recommend everyone to try it.
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Response from Property: Wow! We are really happy to see your attentive comments, and a warm current keeps flowing in our hearts. Being able to serve you is the first, satisfying you is the second, and being surprised is the third. Satisfaction is only the starting point, and surprise and excitement are our ultimate goals. Your satisfaction is the biggest motivation for International People! Looking forward to meeting you again~
Guest User
Deluxe Single Room
Stayed in Sep 2024
Family
39 review
10.0/10
Outstanding
Posted on Oct 7, 2024
I have stayed in this international hotel many times and the rooms are clean! The front desk service is attentive and meticulous! The cleaning lady is really conscientious and cleans every corner! They even left a small bag of laundry detergent for us! Very warm! I really need to like it 👍! Breakfast is also quite rich!
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Response from Property: Dear guests: Hello! Thank you for choosing Chenzhou International Hotel as your place to stay. Time will make everything grow old, but only the service will always be new. As long as you need it, International people will always be there! As one of the first batch of "Chenxin Service" tourism service brand units, the hotel is committed to providing guests with a warm and comfortable stay atmosphere and a relaxing experience. We hope that every moment in the hotel can add color to your journey and make your journey more enjoyable. It will become a beautiful memory between us and we look forward to meeting you again~^_^~
Guest User
Family Suite
Stayed in Aug 2024
Travel with friends
2 review
2.0/10
Posted on Sep 19, 2024
Except big…. Facilities: Old, old, smelly, and there is no power outlet at the bedside. Hygiene: The bedside cannot be described. I slept with my head down at night. Service: The security guard at the door is basically a decoration. If you don't call him, you can't even enter the parking lot. If you can't move your luggage, he will only look at you and not move. Welcome fruit: The fruit is very fresh, including bananas, 🍐, instant noodles and yogurt. However, I booked a family suite with 3 people staying. There are 2 welcome fruits. It is not that comprehensive. . Summary: The worst hotel I have ever stayed in!
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Response from Property: Dear guest, first of all, we are very sorry to learn that you encountered many unpleasant experiences during your stay, which is far below the standards we have always been committed to providing every guest with comfort, convenience and high-quality services. We feel deeply guilty about every issue you have reported and immediately conducted internal verification and reflection. We know that the age and sanitary conditions of facilities directly affect your living experience. In this regard, we have begun to formulate regular changes and deep cleaning of bedding, as well as strengthening daily disinfection and maintenance of public areas to ensure that every guest can enjoy a clean and tidy accommodation environment. We have retrained the security team to emphasize proactive service awareness and efficient problem-solving capabilities to ensure that every guest receives a timely and enthusiastic response when they need help. Insufficient quantity of welcome fruits: We understand the inconvenience and dissatisfaction this brings to you. The welcome fruit configuration in the family suite should indeed be more thoughtful and considerate. We have adjusted relevant policies to ensure that guests staying in family suites in the future can enjoy welcome fruits and drinks that match the number of guests. Finally, we sincerely thank you for taking the time to report these issues to us and look forward to providing you with a more satisfactory stay experience in the future.
Guest User
International Cinema Room
Stayed in Aug 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Sep 16, 2024
Facilities: Although it is an old hotel, the environment is very clean. The facilities are not too old, it is a classic 90s style hotel. With laundry room, restaurant and complete facilities. Hygiene: Hygiene is clean, no stains Environment: Located in the city center with convenient transportation Service: Welcome fruits or snacks are given
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Response from Property: Little Master: Hello! Thank you very much for your thoughtful review. The hotel is located in a prosperous area, with first-class convenience for transportation, shopping, and business travel. The hotel has a three-dimensional parking garage and two underground parking lots with a total of more than 200 parking spaces, which can meet daily parking needs. Each of our employees will provide more considerate and meticulous services to help you stay away from the noise of the city and quietly enjoy the beauty of the small town. We look forward to giving you a more perfect stay experience next time!
Guest User
Deluxe Single Room
Stayed in Jul 2024
Family
5 review
10.0/10
Outstanding
Posted on Aug 24, 2024
We arrived late at Yuhou Street and all the hotels were fully booked. We chose this very cost-effective hotel which is very close to Yuhou Street. It takes about 8 minutes to drive. Because we arrived late, the waiter said that the fruit was not fresh and prepared small snacks for us. Snacks and luggage were also delivered to our room. The price exceeded expectations.
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Response from Property: I think I am still not mature enough to steer my impetuous heart calmly. Why, because of your affirmation, "we" are extremely surprised and excited! Thank you guest officer for your five-point praise~~
Guest User
Standard Room (2 Beds)
Stayed in Jul 2024
Family
4 review
6.0/10
Posted on Aug 18, 2024
The hygiene of the bedding is so bad! ! It made my whole body itchy so I couldn't sleep all night! Came to Chenzhou for 5 days and 4 nights. Worst experience ever. Really speechless.
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Response from Property: Dear guest, we are deeply sorry that you did not have a good experience in the hotel. All bedding in the hotel is processed by a regular washing company and returned to the hotel in accordance with strict washing standards. Your experience will be fed back to The laundry company has found out the reason, and the hotel will screen bedding more strictly in the future to give guests a good stay experience.
Guest User
Family Suite
Stayed in Jun 2024
Family
8 review
6.5/10
Posted on Aug 6, 2024
Parking space is a big problem. The car was parked on the slope outside the lobby. I don't know how many lanes the car was marked by that ***********.
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Response from Property: Dear guest, hello! The driveway in front of the hotel is equipped with 24-hour surveillance. When you find that the vehicle is damaged, you can contact the hotel in time to call the surveillance to find out the situation. Looking forward to your visit again!
Anonymous User
Standard Room (2 Beds)
Stayed in Jun 2024
Family
20 review
7.5/10
Posted on Jul 31, 2024
I drove through Chenzhou and checked into Chenzhou International Hotel. My first impression was that the parking lot was very narrow and the parking spaces were tight. My second impression was that not all guests who checked in could go for a swim in the swimming pool. There was actually a difference. I booked a room online. I didn't see this description at the time, but fortunately the hotel gave me a swimming ticket for 2 people, so I went to experience it. However, because the hotel swimming pool is not big and open to the public, there are many people and it is very noisy, so the experience is not very good. The room is not bad. Although the decoration is very old, the room is very spacious, especially the bathroom is very large, and the sink is also very large, which is easy to store items. However, since the wardrobe in the room is only separated from the next room by a wooden board, guests in the neighboring room always feel like they are in their own room when opening the wardrobe, and there is very little sound insulation. Went for breakfast at 8:30, and there were not many dishes to choose from. The price is more than 200, which is not bad.
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Response from Property: Dear guest, we deeply regret that we did not give you a 5-point experience. The room rates on the online platform include and do not include swimming tickets. There are many people swimming to escape the heat in summer. If time permits, Please try to avoid the peak swimming period, so that the experience will be better. We look forward to your next visit!
Youshenfendenvhanzi
Standard Room (2 Beds)
Stayed in Jun 2024
Business travellers
59 review
8.0/10
Very Good
Posted on Jul 15, 2024
It's okay, the facilities are a bit old, the bed is too hard and not very comfortable. The breakfast is not rich, but the noodles are good! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
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Response from Property: Little Master: Hello! Thank you very much for your thoughtful review. The hotel is located in a prosperous area, with first-class convenience for transportation, shopping, and business travel. The hotel has a three-dimensional parking garage and two underground parking lots with a total of more than 200 parking spaces, which can meet daily parking needs. Each of our employees will provide more considerate and meticulous services to help you stay away from the noise of the city and quietly enjoy the beauty of the small town. We look forward to giving you a more perfect stay experience next time!
Suiyueran0319
Standard Room (2 Beds)
Stayed in Apr 2024
Travel with friends
4 review
10.0/10
Outstanding
Posted on May 20, 2024
I stayed at Chenzhou International Hotel again after five years and it was still a good experience. The hotel has high cost performance, good service, convenient transportation, easy access, complete supporting facilities, and a swimming pool in the hotel with strong comprehensive functions👍.
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Response from Property: Books always write about overjoyed evenings, and you are what I am longing for. Chenzhou International Hotel looks forward to your coming often!
Guest User
Deluxe Single Room
Stayed in Mar 2024
Solo travellers
79 review
10.0/10
Outstanding
Posted on Apr 2, 2024
The hotel faces Beihu Park, with Yuanshan Mountain in front, and a broad landscape. There is a bus stop downstairs. It is about 10 minutes away from the Bubugao business district. There are many restaurants and shops nearby, which is very convenient. The room is very spacious. Although the decoration is a bit outdated, it is clean and tidy, the bed is comfortable, and there is a tea set and loose tea. It is a pleasant stay. The hotel has a swimming pool, massage, beauty and other health services on the 6th floor. You can relax and unwind after visiting. Breakfast was delicious and rich. The hotel does not belong to the trendy and novel category, but it is suitable for vacations or business trips.
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Response from Property: Little Master: Hello! Thank you very much for your thoughtful review. The hotel is located in a prosperous area, with first-class convenience for transportation, shopping, and business travel. The hotel has a three-dimensional parking garage and two underground parking lots with a total of more than 200 parking spaces, which can meet daily parking needs. Each of our employees will provide more considerate and meticulous services to help you stay away from the noise of the city and quietly enjoy the beauty of the small town. We look forward to giving you a more perfect stay experience next time!
Anonymous User
Deluxe Single Room
Stayed in Oct 2023
Other
3 review
2.0/10
Posted on Nov 7, 2023
First of all: We were traveling in the past. Before checking in at the hotel in the afternoon, I called the front desk to ask if there was a parking space. No one answered my call, so I left my car at the door. I went into the lobby and asked if you had just called the front desk. I didn't answer, and the front desk ignored my words. (When I checked out, there were two young ladies who were very nice, polite and beautiful). Arrive at the room: The cleanliness in the room is very good. Even though it is an old hotel in Chenzhou, the cleanliness is really unacceptable🤦🏻♀️. Under the bedside table are rubber bands left by unknown guests, card holders from your hotel, and paper towels. , there is such a huge pile of hair in the bathroom, I don’t believe I can’t even see it when cleaning the bathroom! The breakfast is average, the facilities are not good, and the environment is okay.
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Response from Property: Dear guest, we regret that you were not satisfied with your check-in experience this time. We deeply apologize for the poor reception staff and room hygiene services. The hotel attaches great importance to service and hygiene, and welcomes everyone. Give valuable opinions and feedback, we will continue to carry forward the good things, and we will seriously rectify the shortcomings. Thank you for your careful review and we look forward to your next visit.