5 Chome-6-1 Saiwaicho, Chitose City, Hokkaido 066-0063, JapanView hotel details
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Guest Reviews of Queens Hotel Chitose
8.9/10
Very good
293 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.7
Service9.0
Cleanliness9.1
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All reviews(293)
Positive reviews(283)
Reviews with photos/video(77)
Relaxing hot springs(66)
Close to airport(48)
Easy to get around(37)
Delicious breakfast(33)
Convenient parking(13)
Friendly front desk staff(13)
Convenient for shopping(12)
Tasty coffee(11)
Negative reviews(10)
Andy Ming Hsuan Tsai
Moderate Twin Room Non smoking
Stayed in Jul 2026
Family
10 reviews
10/10
Outstanding
Posted on Aug 27, 2026
It’s overall a nice stay at this hotel. There’s an aeon mall nearby. Good location with walkable distance to Chitose Station.
Anonymous User
Comfort Single Room Non Smoking
Stayed in Jul 2026
Other
29 reviews
8.0/10
Very good
Posted on Aug 13, 2026
Basic hotel. Self check in and out at the kiosk. There is parking at the back. Fills up at night
Jacqueline W
Comfort Single Room Non Smoking
Stayed in Feb 2026
Solo traveller
59 reviews
9.5/10
Amazing
Posted on Mar 16, 2026
The front desk staff are very helpful, help to store my luggage and allow me to check in one hours before time, the most best part is the hotel provided me a airport transfer early in the morning.... but do remember to book or inform for the airport transport !!!
Anne Cheah37
Comfort Single Room Smoking
Stayed in Feb 2026
Business traveller
26 reviews
9.5/10
Amazing
Posted on Mar 7, 2026
I arrived very early after taking an overnight flight. I asked the front desk if it was possible to check in earlier and mentioned that I was willing to pay an additional fee if needed. However, the front desk staff repeatedly told me that early check-in was not possible, and the tone was not very friendly. As a result, I had to wait until 3 p.m. while feeling very tired.
The hotel room itself was clean and tidy, and all the necessary amenities were provided. I also had a very comfortable sleep that night.
CCW7
Moderate Twin Room Non smoking
Stayed in Jun 2026
Travelling with friends
32 reviews
8.5/10
Very good
Posted on Jul 18, 2026
Good location and within working distance to Aeon but pls be aware that there is no shuttle bus service to airport from this hotel!
Guest User
Comfort Single Room Non Smoking
Stayed in Oct 2025
Solo traveller
1 reviews
10/10
Outstanding
Posted on Feb 22, 2026
For Japan, the room wasn't small; it was actually pretty good. You could easily open two or three suitcases without any issues. For a 'pigeon-coop' hotel in Japan, you can't ask for much more. The lady at the front desk and a slightly plump guy were both very enthusiastic and had excellent attitudes. I went during a very sensitive time, and there were absolutely no problems. I'm not sure if they spoke Chinese or English, so I can't comment on that. The hotel is not far from the JR station, maybe a 10-minute walk. Breakfast is served at the izakaya next door, which was decent and filling, and they even offer airport transfers. If you need to go to the airport, this is definitely the place to book. Otherwise, if you're coming from Hakodate or some other remote place, it's quite a long journey, and if you miss your train, you might have to wait several hours for the next JR. Staying here in advance is the safest bet. The only minor drawback, if I had to name one, is that there aren't many shopping centers or entertainment options nearby, and it gets dark early. If you're flying home, you absolutely, positively must book this place!!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for sharing your wonderful stay! We are delighted to know you had a pleasant night at our hotel. We sincerely look forward to your next visit and will strive to create an even better stay for you in the future! *The shuttle bus service will be discontinued from April 30, 2026. We apologize for any inconvenience this may cause.
WillG
Queens Double Room Non-smoking
Stayed in Jul 2026
Couple
44 reviews
10/10
Outstanding
Posted on Aug 29, 2026
Friendly and helpful staff, clean room, and very convenient location.
Guest User
Comfort Single Room Smoking
Stayed in Apr 2026
Couple
27 reviews
7.0/10
Posted on May 7, 2026
The hotel is ok especially for the location next to the airport and the restaurant at the 1st floor of the hotel. However, we book for non-smoking room but the stafff assign us for 4 floor which is the smooking floor. It is terrible for us !!!!
Yuttasak.R
Moderate Twin Room Non smoking
Stayed in Mar 2026
Couple
22 reviews
10/10
Outstanding
Posted on Apr 24, 2026
This hotel is ideal for those looking for convenience near the airport, a comfortable stay, and good value for money — not a luxury hotel
Suitable for travelers with early morning flights.It has a shuttle bus to airport It’s so good for tourists .
Features a public bath (onsen)
The area is quiet at night and not close to major tourist attractions
Anonymous User
Comfort Single Room Non Smoking
Stayed in Sep 2025
Solo traveller
38 reviews
8.7/10
Very good
Posted on Dec 28, 2025
The room was fine for a solo overnight stay. It was easy to find from the airport by taking the tram, and it's just a few hundred meters walk from the station. There are several convenience stores nearby, so it was easy to grab some food, and there are also plenty of restaurants in the area.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for sharing your wonderful stay! We are delighted to know you had a pleasant night at our hotel. We sincerely look forward to your next visit and will strive to create an even better stay for you in the future! *The shuttle bus service will be discontinued from April 30, 2026. We apologize for any inconvenience this may cause.
Jinguangzhe-haiyangbafanjinshuzhipinyouxiangongsi
Moderate Twin Room Smoking
Stayed in Mar 2026
Travelling with friends
45 reviews
9.5/10
Amazing
Posted on Apr 6, 2026
The room was very clean, and the hotel has a hot spring that stays open late. It's a hotel with good value for money.
Original textTranslated by Google
MoguMa
Comfort Single Room Non Smoking
Stayed in Aug 2025
Solo traveller
12 reviews
7.5/10
Posted on Oct 24, 2025
Very close to the chitose JR station, only around 10mins JR ride to the New Chitose Airport. And you can take a 10-15min walk to a very decent AEON supermarkets, with good value selection of fruits.
The hotel has a public bath on the G/F. Small room, but do not ask for too much with this room price. Good in value.
Guest User
Comfort Single Room Non Smoking
Stayed in Feb 2026
Solo traveller
2 reviews
9.5/10
Amazing
Posted on Mar 31, 2026
Good location for the area. Close to everything. Can walk to station or just take the bus for under 300 ye to the airport
Guest User
Comfort Single Room Non Smoking
Stayed in May 2026
Couple
3 reviews
10/10
Outstanding
Posted on Jun 21, 2026
Room size a bit tight for 2 with 3 luggages but everything went perfect
Guest User
Family Japanese Style Room
Stayed in Jan 2026
Family
66 reviews
9.0/10
Great
Posted on Feb 21, 2026
You have to make your own beds in the Japanese family room 😂. Otherwise, everything else was good, and they offer a free airport shuttle.
Original textTranslated by Google
Response from Property: 親愛的貴賓您好!非常感謝您分享此次精彩的住宿體驗,得知您在本飯店度過了愉快的一晚,我們感到無比欣慰!我們衷心期待您再次光臨,之後也盡力為您打造更完美的住宿體驗!*2026年4月30日起接駁車服務將結束,造成不便敬請見諒。