Guest User
November 5, 2023
1. There was no heating in the room and it was so cold that I couldn't sleep, so I asked for an improvement, but they said they would turn it on to ondol heating, so I came to the room an hour after dinner, but there was no heating at all, and the same was true for other rooms, so I found another accommodation and settled the matter. When I talked to them over the phone, they said they had raised the temperature, and even though I complained three times, I got the same response.
2. If an angry customer later requests a complaint, the standard is to come to the room and check, but the service was also a mess.
3. There was even a small spider crawling in the room.
4. It's cold during the change of seasons, basic heating isn't working, and I don't understand how they can accommodate guests.
5. This is a hotel I never want to go to again. There was no refund and my long-awaited trip was ruined because I was upset.
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