Hästens Sleep Experience FLH Hotels Coimbra

This hotel is the epitome of what a boutique hotel should be...from the minute you step through the door, you feel like you are the only person that matters. The property is perfectly placed for exploring Coimbra and the hotel itself is of the highest quality in everything, from the beds, the decor, the workmanship, the rooftop with complimentary food and beverages all day, ( but especially the high tea which is a dream!)....staying here was a highlight of our trip! and was made so much better by the incredible, friendly and informative staff in every department, but especially in reception.

This is a superb hotel right in the centre of Coimbra, on the pedestrian mall, a short walk from the train station. The beds live up to their reputation, the room was wonderful, luxury shower and bathroom. The breakfast and afternoon tea were exceptional, served in a beautiful dining room near the top of the building. Even better than the room and meals are the staff. They were unfailingly polite, helpful, friendly and available. I cannot praise the staff highly enough. When a piece of my property was left behind, the staff went to extraordinary lengths to return it to me quickly. When that failed (Portuguese postal system !#!) it was mailed to my home in Australia. All the time, the staff kept in contact with me via email to let me know the progress. Also, the staff were extremely helpful and courteous when offering suggestions for restaurants and other activities. There is a lovely rooftop area for drinks, unfortunately closed during our stay due to poor weather. I would love to return to this hotel.

I expected the best bed in the world but I found a good bed but as good as a 4 stars hotel bed in general. There is nothing so special. I would not come back. Hastens is overrated. the breakfast was very good though.