Guest User
August 23, 2023
What to say ? Cleanliness close to zero. We had 2 rooms 1 to 2 specific request for a large bed and we had 2 small beds. Borderline dog tolerated in the room, €20 per night (additional cost not specified when booking) for the animal without having a bowl of water made available, even though we had made our reservation specifying its presence. Room not soundproofed with a group of young people upstairs who were having a party from one room to another… for the room on the 3rd with a beautiful balcony she was not surprised to see the night of men passing from one balcony to another to try to get into the rooms… under the pretext of wanting to see their car in the parking lot when we surprised them, I think it was our car that would have disappeared if we hadn't seen them!! In the morning when returning the cards to the reception and we wanted to express our strong dissatisfaction to the reception, there was only one person for the checkout after 25 minutes of waiting we simply deposited the cards without a look from the receptionist since 5 people were still in front of us!! The saunas, hammam and jacuzzi were not in operation. The pool bar was closed while we were at the hotel on 08/24, so still in high season. The only positive point that quickly disappeared was the breakfast where before responding to our hello we were asked for our room number without a hello in return or even a thank you. I still don't understand how this hotel can display 4 stars!!!
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