120 Võ Nguyên Giáp, Street, Quan Son Tra, Da Nang, VietnamView Hotel Details
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Four Points by Sheraton Danang Guest Reviews
4.5/5
Great
282 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(282)
Positive reviews(272)
Reviews with photos/video(110)
Nice sea view(53)
Delicious breakfast(49)
Close to beach(24)
Great swimming pool(19)
Perfect for business trips(13)
Lift was OK(11)
Delicious buffet(9)
Friendly front desk staff(4)
Negative reviews(10)
Sam 龙
Panoramic King, Ocean View, High floor, Balcony
Stayed in Jan 2025
Couples
25 review
3.7/5
Posted on Feb 3, 2025
The Four Points standard is maintained. This hotel is situated at a quieter part of the beach. Though it is beach front, but there are no beach amenities from the hotel. It is a city hotel situated next to the sea. The room is clean with a balcony. With the windows closed, you can still hear the occasional car honk from the street below. The buffet breakfast is average with everything you need.
Response from Property: Dear Sam 龙,Thank you for sharing your detailed feedback. We are pleased to know that you enjoyed the clean room and the convenience of the balcony. Our location offers a tranquil setting while still being close to the city’s vibrant energy.Regarding breakfast, we are continuously enhancing our culinary offerings to better meet our guests' expectations.Your comments about sound levels are well noted, and the hotel team will carefully review your concerns to explore possible improvements.We truly appreciate your insights and hope to have the pleasure of welcoming you back in the future.Best regards, Four Points by Sheraton Danang
God is Good!
Superior King,Ocean View, Balcony
Stayed in Oct 2024
Couples
10 review
4.7/5
Amazing
Posted on Nov 8, 2024
Great hotel with lovely views of the ocean. Staff is helpful and friendly and speaks good English. The rooms and bath were spacious and luxurious. Breakfast was superb with one of the best spreads, with many kinds of food for you to choose from the different stations. The pool & gym is great for a workout and and the rooftop bar is a great place for you to chill and relax and enjoy the sea breeze. Would definitely stay here again.
Response from Property: Dear valued guest,Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your stay and found our staff friendly and enthusiastic, as we take great pride in providing excellent service. It’s also wonderful to know that you loved the room with its beautiful sea view, the spacious bathroom, and the buffet breakfast. We’re pleased to hear that you also enjoyed the rooftop bar and our modern gym with its panoramic views.Your satisfaction means a lot to us, and we look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang
Anonymous User
Superior King,Ocean View, Balcony
Stayed in Sep 2024
Couples
38 review
3.7/5
Posted on Oct 27, 2024
Nice mattress and good welcoming from the staff. It’s a little overrated compared to nearby facilities.
Response from Property: Dear valued guest,Thank you for your feedback! It’s great to know you enjoyed our room with comfortable mattress, friendly staff and felt welcomedYour satisfaction means a lot to us, and we look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang
Guest User
Superior King,Ocean View, Balcony
Stayed in Sep 2024
Business travellers
38 review
4.7/5
Amazing
Posted on Oct 24, 2024
Everything is perfect. Only thing that needed to be adjusted is the venue for breakfast, you might need to wait to be seated during peak hours. Hotel has the note in the room about this as well
Response from Property: Dear valued guest,Thank you for your review! We're delighted to hear that you enjoyed your stay at Four Points by Sheraton Danang.While the breakfast wait time can be a minor inconvenience, we appreciate your understanding and overall positive feedback.We look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang
Guest User
Superior King,Ocean View, Balcony
Stayed in Feb 2025
Family
1 review
4.2/5
Very Good
Posted on Apr 1, 2025
The service was superb in the hotel, providing excellent service & recommendation to all our enquiries. The Duty manager "Nhan" is so helpful and keep checking our safety throughout the tour & stay. Thumbs up to Four Points Sheraton staffs.
Response from Property: Dear valued guest,Thank you for your kind review. We are delighted to hear that you received superb service during your stay and that our team's attentive care made such a positive impression. Ensuring the comfort and safety of our guests is always our top priority, and we are pleased to know that Nhan and the team were able to contribute to your experience.We will be sure to share your thoughtful comments with Nhan and the entire team. Your feedback is truly appreciated, and we look forward to the opportunity to welcome you back in the future.Best regards, Four Points by Sheraton Danang
Anonymous User
Deluxe King, Ocean View, Balcony
Stayed in Aug 2024
Couples
7 review
4.5/5
Great
Posted on Sep 18, 2024
The service was great. Feel very comfortable staying there.
Room clean, provide bath salt for the soaking in bath tub..
Response from Property: Thank you for your fantastic feedback! We’re thrilled to hear that you felt comfortable during your stay and enjoyed our clean rooms and bath salts. Our team is dedicated to providing great service, and your kind words mean a lot. We look forward to welcoming you back soon!
attsarana
Superior King,Ocean View, Balcony
Stayed in Aug 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Superb hotel. Best service. Granted early check in and great beeakfast. Walki g distance to yhe beach.
Response from Property: Thank you for your wonderful review! We’re delighted to hear that you enjoyed our service, early check-in, and breakfast. It’s great to know you appreciated the convenient location near the beach. We look forward to welcoming you back for another superb stay!
Anonymous User
Superior King,Ocean View, Balcony
Stayed in Jul 2024
Business travellers
19 review
4.7/5
Amazing
Posted on Aug 24, 2024
The hotel is immaculately clean and boasts a beautiful view. However, it is situated a bit far from the beach, making it a bit of a hike to get there on foot.
Response from Property: Thank you for your kind review! We’re thrilled to hear that you found the hotel immaculately clean and enjoyed the beautiful view. We understand that the distance to the beach can be a bit of a hike, and we appreciate your feedback. We hope to welcome you back for another enjoyable stay soon!
Guest User
Superior King,Ocean View, Balcony
Stayed in Jan 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Great stay! Very comfy very relaxing to be in.. I would recommend to all my friends and family
Response from Property: Dear valued guest,Thank you so much for your kind words! We are thrilled to hear you had a relaxing and comfortable stay. We truly appreciate your recommendation to friends and family, and we look forward to welcoming you back again soon.Best regards, Four Points by Sheraton Danang
Guest User
Superior King,Ocean View, Balcony
Stayed in Dec 2024
Family
21 review
3.7/5
Posted on Jan 30, 2025
The lifts too slow and sometimes have to wait 10min + but overall experience was good.
Response from Property: Dear valued guest,Thank you for sharing your feedback! We are pleased to hear that your overall experience with us was positive. We apologize for any inconvenience caused by the lift wait times and appreciate your understanding. Please rest assured that your comments have been noted, and we will take them into consideration as we work to enhance the guest experience. We look forward to welcoming you back for another delightful stay.Best regards, Four Points by Sheraton Danang.
Guzman
Superior King,Ocean View, Balcony
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Hotel rates are reasonable beautiful seaside view easy to find transportation grab taxi is readily available
Response from Property: Dear Guzman,Thank you for your feedback regarding your recent stay at Four Points By Sheraton Danang. We are pleased to hear that you found our hotel rates reasonable and enjoyed the beautiful seaside view. We strive to provide our guests with a comfortable and memorable experience.We are also glad that you found it easy to find transportation with readily available Grab taxis. Accessibility and convenience are important to us, and we are delighted that this was reflected during your stay.Your comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back on your next visit to Danang.Best regards,Four Points By Sheraton Danang
Pply
Panoramic King, Ocean View, High floor, Balcony
Stayed in Apr 2024
Couples
14 review
4.2/5
Very Good
Posted on May 27, 2024
The room is comfortable and very nice view. Location is not in the main town area which is nice because less noise from the road. They also have free popcorn and ice cream for bonvoy members but they forget to gave us the welcome drink which is ok we didn’t complain. Staff was friendly and helpful.
6/10
Response from Property: Dear Pply,We’re thrilled to hear that you found our staff friendly and enthusiastic, as we take great pride in providing excellent service. It’s wonderful to know that you enjoyed the comfortable room with its beautiful sea view, our great location, and the free popcorn and ice cream in the lobby.We’ve also shared your feedback regarding the lack of a welcome drink upon check-in with our team to ensure that such occurrences are minimized in the future.We look forward to welcoming you back soon.Best regards, Four Points by Sheraton Danang
Henry
Deluxe Twin, Partial Ocean View, Balcony
Stayed in Oct 2024
Travel with friends
8 review
4.5/5
Great
Posted on Dec 11, 2024
It exceeds the expectations as the front desk / reservation team do take note of the specific requirement.
There are rooms for improvement for breakfast selection.
Response from Property: Dear Henry,Thank you for your kind feedback! We are thrilled to hear that our front desk and reservation team exceeded your expectations by carefully noting and addressing your specific requirements. At Four Points by Sheraton, attentive service is at the heart of everything we do, and it brings us great joy to know that our efforts made your stay more comfortable and enjoyable.Your suggestion regarding the breakfast selection is highly valued, and we will take it into consideration as we strive to improve and deliver an even better experience for our guests. We look forward to welcoming you back for another memorable stay!Best regards, Four Points by Sheraton Danang
Emilie
Superior King,Ocean View, Balcony
Stayed in Sep 2024
Couples
2 review
3.7/5
Posted on Oct 25, 2024
It was good enough,we had a nice view of the ocean from our room and the staff were helpful and nice, it was also a good location for visiting Lady Buddha and go to restaurants by the beach and the airport. The breakfast buffet was also great, we enjoyed the food.However, the walls were not soundproof, we could hear the TV from the other rooms the first night and struggled to sleep. We could also hear them leaving their rooms, the busy lifts sound at peak hours for breakfast! Also, the firealarm light flashes all day and night in the centre of the room,it can be very annoying when you're used to complete black out rooms. Overall, it was fine, but there's room for improvement.
Response from Property: Dear Emilie,We’re delighted to hear that you enjoyed our room with its beautiful sea view, the great location, found our staff friendly and extensive breakfast selection.We sincerely regret regarding the issue on the sound proofing of your room and the blinking on the smoke detector. We have also shared your feedback with our housekeeping and engineering team to ensure that such occurrences are minimized in the future.While the occasional elevator wait time can be a minor inconvenience, we appreciate your understanding and overall positive feedback.We truly appreciate your kind words and look forward to welcome you again.Best regards, Four Points by Sheraton Danang
Cheuk On To
Deluxe Twin, Partial Ocean View, Balcony
Stayed in Sep 2024
Travel with friends
5 review
4.5/5
Great
Posted on Oct 28, 2024
The hotel is very convenient and close to the beach. The rooms are spacious, comfortable and have a very nice sea view.
The buffet breakfast is excellent, there are a wide variety of items to choose.
To take this opportunity , I would like to thank for the team prepared a cake for my husband's birthday and decorate the
room nicely. We enjoyed very much in staying at Four Points by Sheraton last week. We will come back to stay at this hotel again.
Response from Property: Dear Cheuk On To,We're thrilled to hear you enjoyed the spacious room with its beautiful sea view, our great location, friendly staff and extensive breakfast selection.We’re delighted to hear that you and your husband loved our birthday decorations and created wonderful memories at our hotel.We'll make sure to share your kind words with the hotel team, as they truly reflect our commitment to guest satisfaction. We appreciate your recommendation and look forward to welcoming you back on your next visit.Best regards, Four Points by Sheraton Danang