Guest Reviews of Hampton by Hilton Hangzhou Xiaoshan People's Square
9.7/10
Excellent
5317 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(5317)
Positive reviews(5269)
Reviews with photos/video(663)
Delicious breakfast(660)
Friendly front desk staff(319)
Large rooms(251)
Perfect for business trips(171)
Tasty coffee(103)
Stayed multiple times(64)
Close to metro(49)
Loved the night views(37)
Negative reviews(48)
Chozzer
Cozy Queen Room
Stayed in Jul 2025
Travelling with friends
92 review
8.5/10
Very Good
Posted on Sep 2, 2025
Nice hotel view of Xiaoshan Landscape, room clean and breakfast good. Location is in between 2 metro stations
Response from Property: 親愛的朋友!非常感謝您的肯定與認可,未能得到您的滿分好評,小朋滿是遺憾,但也是一種鼓勵,説明我們還有更好的進步空間。歡小朋在以後會更加努力的為一切賓客提供優質的服務和硬件體驗,希望能有機會您再來酒店入住,檢驗我們的成長!
winbkk
Cozy Queen Room
Stayed in Mar 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 26, 2025
The hotel front desk is very helpful and kind.
Response from Property: 看樣子我們的服務給了您很好的入住體驗,歡小朋真是開心得不行!您的肯定和支持始終是我們前進路上最温暖的“東風”,歡小朋也將把這份温暖傳遞到每一位歡朋人的心中,加油!!!吼吼~ ——“加油員”歡小朋
Alex Eeast
Cozy 2-bed Room
Stayed in Feb 2025
Business traveller
21 review
10/10
Outstanding
Posted on Mar 23, 2025
Perfect hotel
Response from Property: 親愛的朋友,你好!我是可愛的歡小朋,很榮幸我們的小夥伴們能與您共同度過一段快樂的時光。我們願意為每位“回家”的朋友遞上一杯熱茶、一碟小食、一個微笑,為你消除旅途中的疲勞,願你在每次旅途都能感受到我們最真的愛----親切友好的小朋
M491218****
Cozy 2-bed Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 19, 2025
very nice and great service
Breakfast is perfect
The room is beautiful
Response from Property: 您好!感謝您的細心點評哦! 您肯定是一個相當有品位的人! 服務好是因為有像您這樣的客人隨時關注着我們, 我們致力為您提供親切周到的入住體驗。我們信奉客人是家人, 所以您在入住間的一切,我們都尤為的關心,關懷,體貼,照顧,温暖,是每位歡小朋送給您最真誠的禮物, 我們會一如既往用親切的笑容歡迎您的再次到來
BigK
Cozy Queen Room
Stayed in Mar 2025
Couple
34 review
9.0/10
Great
Posted on Apr 20, 2025
It's a decent hotel, near the subway and provides parking. It's a short bicycle ride to the nearby lake area. It's just outside of the public bicycle range so it was a bit of a mission to find those nearby. I asked the reception for some ice and they send up a little robot to deliver it which was trendy.
Response from Property: 尊敬的旅客您好,歡小朋非常感謝您對於我們的肯定與讚賞,同時也覺得很幸運能成為您旅行中的一隅陪伴。人人都説江南好,遊人衹合江南老。您的每一次到來,我們都會如期陪伴。期盼您的下次歸家!---周到好客的歡小朋
Anonymous User
Superior Queen Room
Stayed in Feb 2025
Family
4 review
5.0/10
Posted on May 18, 2025
I told them in advance we will be celebrating our anniversary they didn’t do anything special. As well as everything was the minimum you had to constantly ask for more coffee, more water, more cups etc. Then the carpet was dirty still had food from previous guest under the sofa when we moved the sofa for our baby to play I was disgusted. Then we asked for a baby bed and the baby bed was so old and very unsafe.
Response from Property: We sincerely apologize for the disappointing experience you had during your stay with us. Your feedback regarding service quality, room condition is deeply concerning, and we take it very seriously. This is not the standard of excellence we strive to uphold, and we are committed to addressing these issues immediately. We've initiated internal reviews and staff training to prevent similar situations in the future. Your satisfaction is our top priority, and we would appreciate the opportunity to make amends. Please feel free to reach out to our guest relations team at so we can discuss how to better serve you. Thank you for bringing these matters to our attention and giving us a chance to improve.
Arka 阿尔卡
Cozy 2-bed Room
Stayed in Feb 2025
Business traveller
40 review
10/10
Outstanding
Posted on Mar 28, 2025
Rooms were clean , Reception employees were very good ! Good breakfast
Response from Property: 收到您棒棒噠反饋,歡小朋的心裏暖暖噠。我們秉承“友善、可靠、關懷、周全”的服務理念,為您的居停生活留下美好回憶。真誠的期待您的下一次,每一次入住,祝您生活愉快哦——暖心歡小朋
Guest User
Cozy Queen Room
Stayed in Apr 2024
Business traveller
37 review
10/10
Outstanding
Posted on Jun 3, 2024
Very convenient location, Clean, good service and kind and helpful stall
Response from Property: Thank you for choosing to stay at our hotel and for taking the time to share your wonderful feedback online. We are thrilled to hear that you had such a positive experience with us and that you found our services to your satisfaction. Your kind words truly mean a lot to us and serve as a great source of motivation for our team.We look forward to the opportunity of welcoming you back in the future. Please do not hesitate to reach out to us if there is anything we can do to make your next stay even more enjoyable. Thank you once again for your glowing review. We can't wait to see you again soon!
CYYYYYS
Cozy 2-bed Room
Stayed in Aug 2024
Business traveller
5 review
10/10
Outstanding
Posted on Oct 10, 2024
Not bad at all. Very nice services from the front desk. I would choose to stay there again.
Response from Property: Thank you for your affirmation. With your affirmation, Huan Xiaopeng will have more confidence and look forward to your next stay - Huan Xiaopeng who has always been here
Qenan
Cozy Queen Room
Stayed in Apr 2024
Solo traveller
11 review
8.5/10
Very Good
Posted on Jun 4, 2024
Very good option. Good location. Room was spacious. Staff was nice. No complaints would recommend and consider staying again.
Response from Property: Dear friend, I am very happy to meet you and get to know you in the vast sea of people. Thank you for all your affirmation and encouragement to me. I will continue to work hard and keep going. I look forward to your return and wish you a happy life.
小DO
Cozy 2-bed Room
Stayed in Apr 2025
Booked for others
3 review
10/10
Outstanding
Posted on Aug 8, 2025
Nice and convenient
Response from Property: 親愛的朋友,您好:您旅程的奔波,在接觸希爾頓歡朋的那一剎那,將消散而去。我們全體夥伴用勤勞的雙手為您創造舒適的房間,可口的餐飲,這裏,就是您最温馨的家。周到,關懷,友善,可靠,將是您的所感觸。我們始終愛您如一,等您再次回來——温暖的歡小朋
Guest User
Cozy Queen Room
Stayed in Jun 2025
Travelling with friends
25 review
10/10
Outstanding
Posted on Jul 16, 2025
goooooooood
Response from Property: 哇哦~~能得到您的肯定,歡小朋真的是好開心哦,歡小朋也始終致力於向您提供舒適貼心的服務,期待您的下次光臨哦——一直努力的歡小朋
M14661****
Cozy Queen Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 23, 2025
good hotel.
Response from Property: 人生最好的旅行,就是在一個陌生的地方,發現久違的温暖。讓每位賓客能感受到家的温暖和舒適是小朋的責任和目標,人生旅途漫漫,就讓小朋温暖相伴吧~!——暖暖的歡小朋
MelikOFF
Cozy Queen Room
Stayed in Jul 2025
Business traveller
51 review
8.0/10
Very Good
Posted on Sep 11, 2025
Good hotel
Response from Property: 尊敬的賓客,您好!非常感謝您對酒店的支持,沒有得到您全 5 分好評,歡小朋心裏還是有點點的失落,但是我們還是很慶幸能得到您對酒店的點評,讓我們有了一次進行自我檢查和自我提升的機會;衹願您能擯棄前嫌,繼續指正接納歡小朋的不足之處,您陪我一程,我念您一生;人生若衹如初見,願您待歡小朋如初戀;歡小朋翹首以盼誠心期待您的繼續關注和支持。祝:工作順利,天天好心情!-----------努力向上的歡小朋
Guest User
Superior Queen Room
Stayed in Jun 2023
Business traveller
10 review
8.0/10
Very Good
Posted on Jul 13, 2023
very good service and atmosphere, good breakfast also.
Response from Property: Hello, dear guests~~~ Thank you for your recognition of hotel facilities and hotel services. Your satisfaction is the greatest driving force for us to keep moving forward. Wi-Fi may sometimes get lost. Thank you for your tolerance. We inherit the global service standards of Hilton Group, sincerely receive every passenger like a friend, provide high-quality services, and are committed to bringing a comfortable and smooth check-in experience to the majority of business travel elites and parent-child families, and enjoy the touching time of friends even on a busy journey. The encouraged little friend is looking forward to your visit again~