Menora Grand Da Nang

I like this hotel. Breakfast is wonderfully. The employees are extremely friendly and polite.

1. Only hotel we have been to in Vietnam with no complimentary coffee, tea, mugs. Despite there being a kettle in the room. 2. Staff are not very friendly any request is met with irritation for having to provide a basic service. Never greeted when you come in or out of hotel always ignored, not even a smile. Vietnam has such good service nearly everywhere else we have been except for at this hotel its very strange. Either the staff are miserable with their own management or they are just terribly suited to a job in the service industry. A smile and a bit of empathy goes a long way. 3. Reception staff did not welcome us with any information at all just gave us the room key card. 4. Swimming pool dirty. No staff available in the afternoon at the pool. No towels for pool available. Hotel staff said it’s because they were all being used but there were two used towels on deck chairs left there for 2/3hrs. Just showed staff had not attended the pool area. No one serving coffee or drinks at the “pool bar” (didn’t exist when we were there). This hotel is massive and there were 4 guests with towels and two used towels on sun beds that guests had left. So basically they have 5 guest towels for the pool for an entire 10 storey hotel. 5. Breakfast is bad. Not much choice, mainly cold and not replaced often. Coffee usually cold with a tiny mug available. Staff all quite miserable. Any requests are met with a sigh like you are an annoyance, even just asking for cutlery. 6. Room itself is just sub standard. No hot water in the shower. Door handle screws loose not far from breaking. Bathroom was not cleaned properly. Marks on taps and sink and grains on sand on the floor. 7. Cleaners just walked into our room without knocking whilst we were inside and had the do not disturb sign on the door. 8. Room is not soundproof the noise of the swimming pool pump was very loud above us. 9. Overall looks like this hotel was four star once upon a time, about 20 years ago. But its clearly 3 star at best now. The only thing that looks like the advert is the reception hall. Truly believe management at this hotel have just failed in their ability to create a good working environment and a good culture for providing customer service. Expect young staff, not many people able to to talk good English, staff talking amongst themselves, bored, unhappy and just a general bad atmosphere full of visibly disappointed guests. If you want 4 star seriously reconsider this hotel. If you look through the negative reviews you will see similar complaints. Something we didn’t do beforehand which was a mistake.