Four Points by Sheraton Datong Pingcheng

The hotel next door is still under renovation, and the common fire escape is piled with construction materials and debris, which is extremely dangerous. There was a fire drill on the day of check-in, but no notice was given to the guests above the 8th floor. Most of us on the 8th floor, who were weak and women and children, were frightened when we heard the fire alarm. The two fire escapes were locked and could not be opened. We kicked for a long time before they were opened. We bumped and bumped from the 8th floor to the first floor, and there were construction materials all along the way. Several other residents had to climb out of the window and run to the first floor from the platform. It caused such a big panic, but the lobby manager and the engineering department tried to smooth things over, and only apologized verbally. They didn't think it was the hotel's fault at all. They let an engineering manager who only graduated from junior high school to contact us residents, without explaining the responsibilities, and without providing any rectification plan or compensation plan. During the communication, we learned that they were just a Sheraton franchisee and had no idea why they could operate even though the fire escape was not up to standard.