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5 star

JW Marriott Nashville
4.5/5102 Reviews

JW Marriott Nashville

Nashville|0.49km from Country Music Hall of Fame and Museum
Very surprised at level of service even for a Titanium member. Called and spoke to front desk the day before to request early check-in due to business meetings. Informed that request was made. At check-in informed no request was noted. Was informed I could try and find a place in extremely busy and noisy hotel to take video meetings. Overall check-in and check-out procedures disorganized and was informed different information from different people at front desk. Seemed hotel was very disorganized and overwhelmed. At other Marriott, especially JW Marriott properties staff goes above and beyond to make sure Titanium members are receiving a very high level of service. At the JW Marriott your status did not matter, service was disorganized, overwhelmed and could not figure out how to serve their high level members. Very disappointed in the property. Would not recommend for others to stay especially over a weekend. Room for a JW Marriott was horrible!! Furniture was damaged, carpeting was dirty and sticky and walls dirty. Definitely a party room. This had to be one of the worst rooms in the hotel. Provided feedback to front desk and was told ”nothing they could do as the hotel was busy and there was nothing they could do even for Titanium members”; ”also you are in Nashville where all rooms have wear and tear as this is a party city”! Could not believe it; a JW Marriott property telling customers that customers should expect damaged rooms in Nashville since Nashville is a party city! Can't believe a JW Marriott likes that reputation. Sat in bar area for evening drinks each night and every night had to ask at least 4 times for a glass of water! Lastly, the Bourbon and Steak restaurant has amazing views and fantastic food however the service was HORRIBLE. All servers we had were rude, condescending and had an attitude that we were bothering them. We had a party of six and my wife and I had a very late lunch that day. We met our party and we both ordered salads as we were not hungry for a large dinner at 5pm (only time we could get into restaurant which was OK). Waitstaff rolled their eyes when we placed our order and were very condescending toward us for my wife and I not having a large meal. At one point we were asked several times ”are you sure you do not want to order something else?” This was after multiple times explaining we had a very late lunch and could not eat a large dinner. Service ruined a beautiful restaurant.

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Breakfast

Omni Nashville Hotel
4.4/5100 Reviews

Omni Nashville Hotel

Nashville|0.13km from Country Music Hall of Fame and Museum
With a stay at Omni Nashville Hotel in Nashville (Downtown Nashville), you'll be steps from Music City Center and 3 minutes by foot from Country Music Hall of Fame and Museum. This upscale hotel is 0.2 mi (0.3 km) from Tennessee Sports Hall of Fame and 0.3 mi (0.5 km) from Johnny Cash Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy southern cuisine at Barlines, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Nashville? This hotel has 23760 square feet (2207 square meters) of space consisting of a conference center and 38 meeting rooms.Stay in one of 800 guestrooms featuring LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

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