Hotels Near Congress Park Reservoir in Denver

First off let me say the management at this hotel is the worse I have ever experienced , on my stay of September 19th I got ready and went out to eat as coming back into my room I saw a bed bug and called down to the front desk to express my concern to management and show her the picture of the bed bug and they switched me rooms, as I was looking around in the new room I saw that the fire alarm was tapped off allowing no air to enter it to sense smoke , I brought these concerns to the front desk lady the next morning and she told me management would be getting in contact with me waited all day and heard nothing I called them and got laughed at and made it seem like it wasn’t a concern to them and they said they inspected both rooms and found no bed bugs or alarm taped up , as far as the bed bugs go they don’t just disappear by them selfs , as for the hotel I was never comped my room or a sorry from anymore on the property just be careful saying here

The hotel is in a very good location, very close to the exhibition center. Everything is good except that there are no slippers and water. The view from the floor-to-ceiling windows is beautiful (the windows cannot be opened). The toilets and room types are good, and the service is also very good.

The hotel was nice for what we paid for. Most of the staff members were also very friendly. The support staff was especially nice and always happy. However there was one person at the front desk who was exceptionally rude to me on one occasion. I had called to request tissue paper and towels and spoke to a lady. She indicated they would bring it up to us (usually we had to go down to retrieve. Never did this before at other hotels.). Thirty minutes later we were still waiting on the items. I called again and a guy answered. He told me to be patient and housekeeping just arrived and will bring it. Before I could respond to ask if I can just come for it instead HE HUNG UP ON ME. I had to call back and ask that question. I thought it was so rude for him to tell me to be patient AFTER 30 MINUTES and hang up on me. I didn’t get his name but I remember he wore a nice yellow blazer one day during the trip.

When we first checked in Lady was ok not to friendly but she got us checked in everyone else we came into contact with went out of there way to say hello. It is a nice place to stay Breakfast is good. Rooms nice and clean the no closet thing a little weird but hey go with it. . I think the number one complaint that everyone there that stayed in July was Fix the ELEVATORS was the worst ! waiting a good 20 minutes for elevator only 2 working. Then you wait and elevator opens and its so packed you can’t get in. Valet was full so we had to park in a public parking area and because its downtown its a shady area. Valet gentleman was very helpful I wish I remembered his name he worked Saturday evening around 6. we got to finally park at hotel are last night. Easy access to everything. I honestly would stay there again.

I stayed for one night, but it was still good. I was very close to the client company in the city center. I came out with a supermarket, and Starbucks. I stayed for one night and the overall feeling was ok! #breakfast# #周边商超#

We stayed here a couple days on a college visit trip for my daughter. This hotel was a very positive contrasting experience vs our stay at a different chain in Amarillo. The gym was pretty complete with I think 4 treadmills along with elliptical and free weights. The towels in the gym were clean, smelled nice and were like thick bath towels. The room was clean and there were adequate towels and washcloths. The reception folks were nice and always acknowledged us when we came or went. Parking was easy and well lit. There were an adequate number of elevators. They put us in a higher floor when we checked in since our room wasn't ready at 3:30 PM. Our room was comfortable and clean. There weren't kids running up and down the hallway and we didn't hear noise coming from other rooms. I have nothing to complain about. It was all positive. Oh, and the included breakfast was excellent. They didn't over hype it, it was just very good by typical complimentary breakfast American hotel standards. Wifi was complimentary and worked fine. There are good restaurants within easy walking distance. The recommended restaurants was a nice, but I'd suggest 2 changes. Pepper's Asian bistro was much better than the recommended Thai Pot Cafe unless you specifically want Pad Thai. We ate at both. For Italian I'd recommend North Italia, which they listed but wasn't a staff recommended.

I have so much to say! Phenomenal hotel and service💚 Jason one of the mgrs at the front desk went ABOVE and beyond from check-in, to me losing my eyeglasses, to spoiling me with amenities and check-out. There was a young woman hate I forgot her name but she was awesome. The gentleman from security who reviewed video footage, thank you! I was suppose to be at the Courtyard 15 mins east but happen to be driving around and just stopped in...canceled the other room and stayed here. New designed rooms was chic, lobby is amazing, Starbucks bevs onsite and restaurants. Keep it up and I will be back!!! One hiccup the lady that greeted me when I first walked in at the Hilton Honors counter needs to show better customer service skills. I always ask to see a room before check in and I’ve been an Honors member for 14yrs. She insisted “we don’t do that!”. Not sure what she thought I was attempting to do as I would left my passport or what have you but she was not kind! Short small frame woman with glasses and dark hair. I purposely avoided her the remainder of my stay. Once she verified with a mgr (Jason🥰) she had someone escort me. That’s all I wanted...but not friendly. Yeah I remember you you left an impression. Thankfully the rest of the crew made lemonade from lemons☀️

My husband and I were here for a meeting. Otherwise we would not have chosen this hotel. Upon arriving the guy's computer went down after entering our name so we had to stand there for more than 30 minutes while the line behind us grew longer. The guy beside him's computer didn't have this ”glitch” so his line flowed smoothly. The next morning I thought I'd sleep in - have room service for lunch and spend the afternoon at the pool. I tried to get ahold of someone at in room dining and no one answered. I pushed every single button possible and not one person answered Not even on the EMERGENCY button? Finally called the front desk and was told that there was NO food service between the hours of 10 am til 4 pm. Their gift show (for candy bars) was closed until 4:30 pm. They had no vending machines. I was told the certain floors had ice machines. Only a slight bit of ice came out. So made it out to the pool which is not heated and was filthy. Very thin and tiny towels. Nothing going on - nothing like I had imagined. Very depressing atmosphere. As I'd said, if it weren't for the meeting, we'd stay somewhere else. Upon departing I asked that our stay be added to our Marriot points. They said they couldn't look our number up. Even by his email, etc. There was no one behind us waiting. How disappointing!!! Also, in the past it was free parking, Now it's $19 per night and you do it yourself Our room had a lovely view of the nasty rooftop of some rusty somethings...

I stayed 3 night in room 318. It had a great view of the mountains. The heater squealed when it shut down, the bathroom door squeaked, and the sink drained so slowly that there was standing water in it for most the day. All of those things are fixable and we told the front desk about them when we checked out. The water pressure is very low...as in budget a good 30 mins if you need to wash hair that is longer than your chin. The walls aren't super thin but we were definitely aware of the couple in 316 having sex, and when their alarm went off. It is in a safe, convenient location.