SUN & MOON, Urban Hotel

Favourite Hotel Ever!! As usual, it never disappoints. Truly remarkable that this is my 4th visit and I still get the same exceptional service and staff remember me. It is nice that they treat returning visitors as VIPs and are willing to factor this in when considering certain concessions. I had accidentally spilled my chocolate frappe on the sheets. The hotel charge me for the replacement cost (which was totally fair) and discounted the cost since I am their “loyal customer). I’m not saying they should always do this but it certainly impressed me that they considered all my visits and friends I’d encouraged to stay over. Besides this though they are still usually reasonable with such things. Per usual, there is everything around to make your stay completely seamless from shops to pharmacies to restaurants, etc. The room service is 24 hours and excellent. Quality produce and delivery. Staff, especially check in are very kind and helpful. I was really impressed by the check-in guy as I land early hours of the morning and he was very efficient. Plus, they had switched on the AC and the room was very comfortable after the long journey. Having written many reviews for this hotel, there is not much more I can say as they continue to improve and maintain very high standards. My only complaints are that the pool closes far too early at 8pm. I hope the hotel could consider extending the time. Secondly, the 4th four does not have a designated smoking section so it can become quite thick with the smoke smell. They might consider arranging ashtrays at more places than just the lift. A UM Undoubtedly, my hotel of choice whenever I’m in PP. Thank you to everyone for your kindness and making my stay, once again, truly wonderful! 🌹🌹

Spacious rooms, excellent breakfast , excellent customer service.. will be rebooking soon

We loved our stay here. The staff was really friendly and accommodating. We enjoyed the breakfast and the location was perfect? We’d definitely rebook here when we come back!

Great location, friendly service. All small requests during the stays (extra towels, water, replacement key) were promptly handled, with a smile. Terrace pool is nice. Will stay here again.

The perfect hotel in the centre of Phnom Penh with all the entertainment only minutes walk away from the hotel. Hotel is very nice and room are very well designed. Staff is very friendly and food in the skyward is very good and reasonably priced. Highly recommend for business or holiday travel in Phnom Penh.

Always stay when I can great place steam sauna great Arrives drink nice touch Room bar great best banana shaken in town