karinadn1969
March 31, 2024
A disorganization and lack of category at all levels. Starting from breakfast, things are always missing, it takes a long time to bring what was ordered. The cold meat is not displayed, you have to guess what and order it. Up in the pool, the employees don't know. Nothing from the letter. The employees drinking mate and folding napkins there on one side of the bar. There are no good options for snacking in the pool. It is not a standard hotel. Only the hotel makeup, that is, the decoration that looks very nice. They gave us a bottle of champagne for the anniversary and when we opened the refrigerator it was the smallest and there was only one glass. I think you can see that it is Ex Casa Sur. They lowered the level in everything. I would have to train the staff first... a shame
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