Janet
January 15, 2024
First, i was told there were no King rooms, which is what I booked online. She wanted to give me a double bed. I refused. She then booked me into a room which i found to be dirty. Then I was “upgraded” to a suite which was fine. It was clean. The evening of my second night, i asked for fresh towels. The front desk apparently has no access to towels, so i couldn’t get any. On the morning of my last day I saw two cockroaches. I was mortified! When I checked out and voiced my complaints, all she said was “im sorry you didn’t enjoy your stay”