Hilton Southampton-Utilita Bowl

Hilton Southampton-Utilita Bowl Reviews

Hilton Southampton-Utilita Bowl

Botley Rd, Eastleigh District, SO30 3XH, United KingdomView Hotel Details
Hilton Southampton-Utilita Bowl
Hilton Southampton-Utilita BowlHilton Southampton-Utilita BowlHilton Southampton-Utilita Bowl
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Hilton Southampton-Utilita Bowl Guest Reviews

4.1/5
Very Good
122 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.3
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All reviews(122)
Positive reviews(23)
Reviews with photos/video(7)
Friendly staff(4)
Negative reviews(2)
Jeenma
Queen Room
Stayed in Aug 2024
Business travellers
16 review
5.0/5
Outstanding
Posted on Sep 18, 2024
This time we have the view overlooking the Utilita Bowl and it was fantastic.
Response from Property: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Guest User
Twin Room
Stayed in Jan 2025
Couples
1 review
1.0/5
Posted on Feb 2, 2025
DearHilton Southampton - Utilita Bowlu I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised. 1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair. 2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one. I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services. I hope for a prompt response and a fair resolution. Best regards, Babak motlagh
Response from Property: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
Guest User
King Room
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Sep 27, 2023
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
MAYCAT
Deluxe Queen Room with View
Stayed in Jun 2023
Family
24 review
5.0/5
Outstanding
Posted on Jul 31, 2023
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Guest User
Deluxe Queen Room with View
Stayed in Jul 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 23, 2024
CS very kind and take care for my kids
Response from Property: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
Guest User
King Room
Stayed in Nov 2024
Business travellers
125 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Good hotel and location
Response from Property: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Limunga
King Room
Stayed in Sep 2024
Business travellers
12 review
3.2/5
Posted on Oct 27, 2024
Down on location
Response from Property: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
Guest User
Twin Room
Stayed in Aug 2022
Family
1 review
5.0/5
Outstanding
Posted on Sep 23, 2022
Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Guest User
King Room
Stayed in May 2022
Family
54 review
3.2/5
Posted on Jul 11, 2022
we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.
Response from Property: Thank you for taking the time to share your feedback with us, we do apologise that the service you received did not meet your expectations and do hope this does not put you off staying with us again.
Guest User
Deluxe King Room With Pitch View and Balcony
Stayed in May 2022
Couples
13 review
5.0/5
Outstanding
Posted on Jun 8, 2022
good view and clean hotel, quite impressed with the service
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Anonymous User
King Room
Stayed in Mar 2024
Business travellers
261 review
4.5/5
Great
Posted on May 16, 2024
This is probably one of the best hotels in the area. As it is newly built, the facilities are relatively new. The breakfast is quite rich by British standards. Although the location is not in the city center, parking is convenient. It is really good by local standards. It is just so-so by world standards. The attitude of the service staff is mixed, some are very enthusiastic, and some are very indifferent.
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Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Guest User
Twin Room
Stayed in Jan 2024
Family
3 review
3.2/5
Posted on Mar 24, 2024
The room was very spacious and very clean. The facilities are a bit old! Breakfast was ok!
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Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Anonymous User
Deluxe Twin Room with Pitch View and Balcony
Stayed in Aug 2023
Solo travellers
35 review
4.5/5
Great
Posted on Nov 6, 2023
Good sanitary conditions, peripheral The environment is good, far from the city center, suitable for friends who bring their own cars
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Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Guest User
Queen Room
Stayed in Jul 2024
Family
4 review
3.5/5
Posted on Aug 21, 2024
Hotel facilities are good
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Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Shenxianqingganxuanwodexiaowang
King Room
Stayed in Oct 2022
Solo travellers
12 review
4.0/5
Very Good
Posted on Nov 22, 2022
I forgot my Dyson hair dryer
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Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!