Premier Inn Edinburgh Park (Airport)

Albeit location relatively far from city centre, quiet location with supermarket nearby

My husband and I had a 3 night stay in Edinburgh and went to Premier Inn at the airport as we had come once before in 2021 and it was a pleasant stay back then. This time around was unfortunately a different story. We got to the hotel and went out soon after after we had a tight schedule for the next 3 days. We had paid extra for the ultimate room and as soon as we were assigned a room, we unpacked our bags and quickly headed out. We came back that night and had time to really see the room. The headboard had fabric missing, the walls were cracking and the air conditioning was full of dust. As an asthmatic, this isn't ideal for me but I figured I'd let them know in the morning. That night, my husband and I were kept up all night by what sounded like pipes clanging in the walls. We didn't want to bother the night staff, nor did we want to pack up all of our things in the middle of the night to change rooms. We thought we'd let them know in the morning. We again, we're busy a lot of the day but finally had the chance at around 2pm on the second day to ask for a room change as we were exhausted from being kept up all night. At first, the receptionist looked unsure that they'd be able to move rooms but eventually said they had a room. We moved our stuff and headed back out straight away. Again, it was at night when we settled that we were able to see the room. This room was dirty. There was toothpaste all over the wall beside the toilet and stains all over the carpet. We didn't want to bother anyone so decided to tell someone in the morning. We were told someone would clean the room for us and I asked if we could get a free breakfast for the trouble caused and they gave us a free breakfast for the next day. We went out and came back for the last night with the expectation that the room would be in a better state. A small bit of toothpaste was cleaned off the wall, the majority was still there and the stains were still on the carpet. The towels had been replaced with a towel that looked like it had a blood stain on it and the bedding had green marks on it. We complained that night to their guest relations team as we saw we could potentially claim through their good night guarantee. Wrong. They only let you claim of you complain in the middle of the night and they offered us £40 refund for our experience. It definitely doesn't seem fitting as we 1) Didn't sleep one of the nights 2) Had not 1 but 2 dirty rooms 3) Asked for it to be cleaned and it wasn't I've attached photos as well. We asked for guest relations to look at the case again and they refused. I personally wouldn't stay here again. You pay extra for a room that is dirty.

Stayed here for 2 nights whilst visiting Edinburgh. The hotel is only 10 minutes by train to Edinburgh and the hotel is across from station. The staff are very good Breakfast and evening meals are the standard Premier Inn fare. In the the bar they still serve Scottish beers which are slowly being removed from other hotels in the chain. I have to agree with other reviews that the beds are not as comfortable as other places.

We stayed before an early flight from Edinburgh. Check-in was easy, you basically speak to no member of staff and are allocated a room. We used to love premier inns and everyone raves about a premier inn bed. This was like sleeping on a set of rocks. Didn’t sleep a wink and were up early for a flight. Room was clean however so appreciation to the housekeeping staff.