Verified traveler
March 19, 2024
The reception staff was rude. Although the building is new, the staff exhibited very rude behavior and lacked any professionalism. We were waving our hands in the entry vestibule not being able to open the door, clearly indicating that we were checking in, but received no response. Despite seeing us, they didn't open the door, and another guest had to do it for us. Furthermore, the staff didn't offer any apology. When we requested an early check-in in the afternoon due to our children needing to sleep, the way they declined felt aggressive to me. I don't understand why and felt very bad. I will not be recommending this hotel to my friends.