Rowin Grand Hotel Reviews

Response from Property: 尊敬的賓客，非常感謝您和家人入住榮興格朗大酒店，七天的相伴讓我們倍感温馨。能為您提供優質的服務和舒適的客房，我們非常開心。酒店毗鄰美食街的便利位置，讓每一次外出探尋美味都充滿煙火氣～您的推薦是對我們最大的褒獎，“追求舒適便捷的家庭首選”更是我們持續前行的動力！無論是長住還是短途旅行，我們始終相信“細節中的温度”能讓每一次相聚更安心。期待未來您和家人再次選擇榮興格朗大酒店，我們已備好同款貼心服務，隨時等您回家！！

Response from Property: Dear guest,Words can't express how delighted we are to hear about your wonderful stay with us! Your kind words about our warm welcome, courteous staff, convenient location, delicious breakfast, and good accommodations mean the world to our entire team.We're dedicated to creating a comfortable and memorable experience for every guest, and it's rewarding to know we achieved that for you. We truly hope to have the pleasure of hosting you again soon. Until then, take care and have a great day!

Response from Property: Dear guest, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

Response from Property: Dear Customer:First of all, we thank you for choosing Ctrip and staying at our hotel. We value your feedback and apologise for any inconvenience you may have experienced during your stay.Regarding the issue you mentioned about flying insects in the lift, the hotel management team has been contacted immediately and a comprehensive inspection and cleaning programme has been initiated to ensure that all public areas meet the highest standards of hygiene. In addition, we will also work with a professional pest control service to take the necessary precautions to avoid the recurrence of such problems.As for your complaint about mold in the room, we have assigned our housekeeping team to conduct a thorough inspection and cleaning of the room and have dealt with all areas that may have been affected. We are committed to carrying out regular inspections and maintenance of all guest rooms to ensure a clean and comfortable environment for our guests.We understand that these issues may have affected your stay and we would like to compensate you for this unpleasant experience. Please contact our Customer Relations department and we will offer you a special offer or service to show our sincerity.Thank you again for your feedbacks, which are vital to our continuous improvement of the quality of service. We look forward to the opportunity to serve you again and show you our commitment to excellent customer service.If you have any other questions or need further assistance, please do not hesitate to contact us.

Response from Property: 尊敬的賓客，您好！非常感謝您選擇榮興格朗大酒店，並抽出寶貴時間分享如此暖心的入住體驗！您對酒店地理位置、設施服務的認可，讓我們倍感榮幸與鼓舞~ 能為您的旅程增添美好回憶，是我們最大的心願！期待下次重逢時，我們能以更貼心的服務，為您打造獨一無二的入住體驗！祝您生活愉快，萬事順遂！

Response from Property: 尊敬的賓客，您好！非常感謝您選擇榮興格朗大酒店並抽出寶貴時間分享這段暖心的入住體驗！看到我們的服務能為您的旅程增添便利與驚喜，團隊倍感榮幸！從房間升級、行李服務到維修協助，再到送站安排，每個細節都是我們希望傳遞的温暖心意，也很開心周邊美食與環境能讓您滿意～您的認可不僅是鼓勵，更是我們前進的動力！期待下次重逢，繼續為您打造難忘的旅居時光！祝您生活愉快，萬事順意！

Response from Property: 尊敬的賓客，非常感謝您選擇入住榮興格朗大酒店並留下如此暖心的評價！您對大堂值班經理、司機黃經理以及大門接待生服務的認可，讓我們倍感榮幸，這些可愛的夥伴們得知您的肯定一定會深受鼓舞～我們始終堅信，細節之處見真章，很高興早餐的豐富度、房間的舒適度以及酒店的管理規範都能獲得您的青睞。能成為您每次來防城港的“老朋友”，是我們最大的幸運～期待您下次回家，我們會繼續用專業與熱情為您打造温暖旅程，祝您生活愉快，萬事勝意！

Response from Property: 尊敬的客人，非常感謝您選擇榮興格朗大酒店並留下細緻點評！您對寬敞的客房、舒適的床榻的喜愛，讓我們滿心歡喜～特別開心本地當季新鮮芒果能甜到您心裏，這一抹果香正是防城港的熱情心意呀！早餐種類我們已列入優化清單，未來會逐步增添多元選擇，期待下次為您呈現更豐富的味蕾體驗～步行即達東巷步行街的便捷，希望能讓您盡情探索港城煙火氣～無論何時歸來，我們都備好了舒適與誠意，靜候您再續美好旅程！

Response from Property: 尊敬的客人，非常感謝您選擇榮興格朗大酒店並留下如此細緻的評價！首先要為您提到的房間衞生小瑕疵真誠致歉，這確實是我們工作中的疏漏，已第一時間反饋給客房部門加強培訓和自查，務必讓細節服務更加到位，也感謝您的包容與理解～特別開心您認可我們的親子大床設計，2.7米的寬敞空間就是希望能讓親子家庭擁有更舒適的休憩時光，看到它能為您的旅程增添便利，我們倍感欣慰～五一期間堅守合理定價，希望能用實在的性價比回饋每一位客人的信任，您的肯定就是對我們初心的最好迴應。您的建議是我們成長的重要動力，很榮幸能在您的親子游中扮演“性價比之選”的角色。期待未來有機會再次為您服務，屆時定讓您看到我們的改進與提升！祝您和家人今後的每一次出行都平安順遂，常伴美好～

Response from Property: 尊敬的客人，非常感謝您的下榻榮興格朗大酒店！您對房間環境的認可讓我們倍感欣喜，乾淨寬敞的空間一直是我們用心維護的基礎～尤其開心門衞的貼心服務能為您的入住增添便利，主動幫忙拎行李雖是小事，卻承載着我們對每一位客人的真誠關懷。您的“值得下次入住”是對我們最大的鼓勵，我們會繼續秉持這份用心，不斷提升細節，期待與您再次相遇，為您打造更温馨的旅居體驗！

Response from Property: 親愛的客人，您好！非常感謝您選擇榮興格朗大酒店並留下如此温暖的好評！得知您喜歡我們特色海鮮小火鍋自助餐的超高性價比，對客房的乾淨整潔和舒適床品感到滿意，我們由衷開心～前台小雲和小農能得到您的認可更是讓我們倍感榮幸！您的每一句誇讚都是對我們最大的鼓勵，未來我們會繼續以熱情與專業為您打造更美好的入住體驗，期待與您再續美好緣分！

Response from Property: 尊敬的客人，非常感謝您選擇入住榮興格朗大酒店並寫下如此暖心的點評！看到您對酒店地理位置的認可，我們倍感欣慰。市中心的便捷交通與步行街上的煙火氣息，一直是我們希望為客人打造的“城市落腳點”，很高興它們能為您的旅程增添便利與美味。特別感動您對前台小鐘、小農的肯定！兩位夥伴始終以“用心服務”為準則，能幫到您並解答您提出的問題，是她們的榮幸，我們也會將這份鼓勵認真轉達給她們。您從一晚續住到三晚，是對我們最大的信任，更是我們持續提升的動力！無論您下次是來品嚐步行街的新口味，還是探索城市的新角落，我們都在這裏備好温暖的客房與真誠的服務，期待與您再次相遇，讓每一次停留都成為值得回味的旅程～

Response from Property: 非常感謝您對我們酒店的高度評價！看到您提到我們酒店性價比很高，還位於防城港最繁華的地段，周邊商場、美食街、夜市和公園一應俱全，我們真的很開心😀 您的滿意就是我們最大的動力。關於您提到的早飯有些潦草的問題，我們已經認真記錄下來啦，會馬上和廚房團隊溝通改進，爭取在以後的早餐供應中給您帶來更豐富、更美味的選擇🥰 再次感謝您的支持與反饋，期待您的下次入住，我們會讓您看到一個更好的我們💪

Response from Property: 尊敬的客人：非常感謝您的認可與支持！能得到您的滿意，我們倍感榮幸。前台小陳能獲得您的誇讚，肯定特別開心。為客人提供貼心周到的服務，一直是我們努力的方向，礦泉水、晾衣架和水果，都是我們希望能為您的旅途增添便利與温馨。得知您休息得舒適，周邊美食也讓您滿意，我們由衷地高興。期待您再次光臨，我們一定準備更貼心的服務，祝您萬事順遂！